This review is for the great service I received from all 5 of my visits to Hall Honda. Let me go back alittle bit. We arrived from Japan (military family) w/no vehicle. Knowing I wanted a Odyssey van I started looking right away. Found a used 05 w/32,000 miles on. (CERTIFIED) I loved it, Lot's of room for all. Everything was great until Aug 08. The first time my engine light came on. Van wasn't shifting back into 6 cy from ECO. Brought it in for the first time, pulled up at Hall Honda's service desk and David Bledsoe asked how he could help me. From this moment David treated me like I was a VIP. While I was in the waiting room he showed up asking if I needed anything and needed to go anywhere while I waited. He made sure all my questions were answered to my understanding, explained what is happening w/my van and where the problem had been and how it was fixed. He made sure I had transportation due to I had to leave my van overnight. Called me at home making sure the rental was ok and called me when the job had been finished. He was always very friendly even after all the questions that I did ask. I do believe he went above and beyond his job to insure I was satisfied. GREAT JOB DAVID! While this is now my 5th trip to Hall Honda w/the same promblem, the first 3 visits David has helped me w/the same service as before. The last 2 visit, Jay Hurst is now doing the job that David did. Jay must have had training from David because I received the same VIP treatment from Jay. In fact this last time I drove in, I received a smile and they both are so sorry about the problem you are having w/the van. My van is still in the shop, waiting for the same part, and I am not sure what I will do w/my van. This is the 5th trip in the shop w/the same problem. Since I bought the van used I am not intitled to the lemon law. I like my van but I now have a bad feeling about my van and this situation will happen again.
I Recommend This Dealer:
David Bledsoe and Jay Hurst
Did you find this review helpful?