Hall Honda Virginia Beach - Service Center

I was visiting Virginia Beach, Va with my two boys when I was visiting Virginia Beach, Va with my two boys when my car started making funny noises. I pulled off the highway and close to the off-ramp was I was visiting Virginia Beach, Va with my two boys when my car started making funny noises. I pulled off the highway and close to the off-ramp was Hall Honda. Justin immediatley assured us that he could help us...oh, and it was 4:oo in the afternoon on a Saturday. At the dealership, my check engine light came on and the drove it back to inspect. James was fast, efficient, and professional in finding our problem. They ordered the part ( coil pack #3) and said it whould be in on Tuesday. My service advisor was switched to J Horst and everything continusd to be smooth. He kept me informed every step of the way. The part came in and Jeffery immediately picked me up so I could continue my trip back to my home in North Caroilna. Our family can't thank Hall Honda for the service and kindness. It is not fun having car problems, but especially difficult having the problem without my husband there and out of state. The entire staff that I dealt with was professional and kind. They surely put their customers first. Thank you Hall Honda for saving the day for our family!!! More

This review is for the great service I received from all 5 of my visits to Hall Honda. Let me go back alittle bit. We arrived from Japan (military family) w/no vehicle. Knowing I wanted a Odyssey van I s 5 of my visits to Hall Honda. Let me go back alittle bit. We arrived from Japan (military family) w/no vehicle. Knowing I wanted a Odyssey van I started looking right away. Found a used 05 w/32,000 miles on. (CERTIFIED) I loved it, Lot's of room for all. Everything was great until Aug 08. The first time my engine light came on. Van wasn't shifting back into 6 cy from ECO. Brought it in for the first time, pulled up at Hall Honda's service desk and David Bledsoe asked how he could help me. From this moment David treated me like I was a VIP. While I was in the waiting room he showed up asking if I needed anything and needed to go anywhere while I waited. He made sure all my questions were answered to my understanding, explained what is happening w/my van and where the problem had been and how it was fixed. He made sure I had transportation due to I had to leave my van overnight. Called me at home making sure the rental was ok and called me when the job had been finished. He was always very friendly even after all the questions that I did ask. I do believe he went above and beyond his job to insure I was satisfied. GREAT JOB DAVID! While this is now my 5th trip to Hall Honda w/the same promblem, the first 3 visits David has helped me w/the same service as before. The last 2 visit, Jay Hurst is now doing the job that David did. Jay must have had training from David because I received the same VIP treatment from Jay. In fact this last time I drove in, I received a smile and they both are so sorry about the problem you are having w/the van. My van is still in the shop, waiting for the same part, and I am not sure what I will do w/my van. This is the 5th trip in the shop w/the same problem. Since I bought the van used I am not intitled to the lemon law. I like my van but I now have a bad feeling about my van and this situation will happen again. More

After I bought my car with Hall Honda, the passenger side mirror became loose and the alignment felt off. I called in to the Gold Service Team and indicated the problem. When I got the car back the first t mirror became loose and the alignment felt off. I called in to the Gold Service Team and indicated the problem. When I got the car back the first time, the mirror and alignment were fixed. A few days later the mirror became loose again. I called service and spoke with J Horst. He was concerned that the mirror was loose and apologized for not having it fixed. Steve Hug suggested Brian Culp, master technician, look at the mirror. He was able to take care of the problem. Since my last visit the mirror has worked perfectly. Everyone I worked with was prompt in their service, friendly, polite, showed concern for the customer, and even followed up with me to make sure everything was still in working condition. Hall Honda Virginia Beach has great customer service! More

I've been a customer since end of 2003/beginning of 2004. Tae Hwang is my blue team service advisor. I recently had a new transmission, tune up, belt package, 2 tires, back brakes, wheel aglinment along wit Tae Hwang is my blue team service advisor. I recently had a new transmission, tune up, belt package, 2 tires, back brakes, wheel aglinment along with minor things. I dropped my car off on Wednesday May 6 and my car was ready at 5pm friday May 8. I was very impressed with the length of time and it drives like a brand new car. I would like to take this time to say thank you to Tae Hwang and all the technicians that worked on my car. A satisfied customer, Narvie Yendork. More

I purchased my Honda Pilot from and have had my service work performed by Hall Honda. Throughout the time that I have needed service to be performed on my vehicle, I have primarily interacted with Justin. work performed by Hall Honda. Throughout the time that I have needed service to be performed on my vehicle, I have primarily interacted with Justin. He has always treated me in a professional, courteous manner. My concerns and questions are consistently and accurately addressed. I have always trusted Justin and he has always been helpful to me, even when I just call on the phone to request advise. The work performed is done so in a timely manner and I have never been dissatisfied. I have had brief encounters with other staff, who have always been pleasant and helpful. In regard to the purchase of my Pilot, the salesperson took an extraordinary amount of time explaining to me how everything operated on the vehicle. It was a very pleasant shopping experience. More

JD arranged appointment earlier in the week promising to JD arranged appointment earlier in the week promising to be on time, finishing on time, and honoring all discounts available. He followed through JD arranged appointment earlier in the week promising to be on time, finishing on time, and honoring all discounts available. He followed through on all aspects of our agreement in record time. This allowed me to meet my other commitments for the day. Thanks JD. More

It is always a stressful situation for a young, single female whose nearest relative is hundreds of miles away to go to a mechanic and ask, "What is wrong with my car?" I did not buy my car at Hall Honda, female whose nearest relative is hundreds of miles away to go to a mechanic and ask, "What is wrong with my car?" I did not buy my car at Hall Honda, and I do not even own a Honda, yet I am always treated fairly; Preventive maintenance is always the top priority at this establishment. I appreciate them! More

David and his staff were very friendly. They answered any questions that I had about my car being serviced. Also,they worked efficiently and everything was done correctly. I have not had any problems with my questions that I had about my car being serviced. Also,they worked efficiently and everything was done correctly. I have not had any problems with my car. Many woman are often taken advantage of by people in this industry. I thank God for people like David Bledsoe and his staff. I know I getting the best service every time. More

This dealership is AWESOME. I had and emergency with my vehicle where I had a tire blow out on me. After I put the spare tire onto my car I drove it to Hall Honda and was greeted immediatley by Justin Fox vehicle where I had a tire blow out on me. After I put the spare tire onto my car I drove it to Hall Honda and was greeted immediatley by Justin Fox in the service area. He to a look at the tire for me and got me a price on a replacement. He did not have any technicians available at the time because it was after 5:00. So he was proactive and took it straight to the express service and had a technician replace the tire for me. The service was fantastic. I definetley recommend the dealership to anyone even if it is not a Honda. Way to go Justin and the hall honda service staff. More

David is always friendly and helpful when I contact him. David is always friendly and helpful when I contact him. David provides me knowledgeable information about my vehicle. He sends friendly reminders w David is always friendly and helpful when I contact him. David provides me knowledgeable information about my vehicle. He sends friendly reminders when it is time for a regular maintenance check up. He and Hall Honda have been fast and convenient in service needs for my vehicle. More