My Review Of Hampton Ford Hyundai:
My experience has to do with buying a used car from this dealership that was not a Hyundai. I hope a regular Hyundai purchase experience would be better, however it's worth noting my experience for potential non-Hyundai used car customers.
My positive experience was the friendliness of the staff. No doubt they were amicable in tone. However, my car experience was bad, and costumer service was horrible.
I took home a used non-Hyundai for what seemed a good deal. I believed that they had gone over the car and it passed their multi-point diagnosis. First off, there was a rattle in the roof that I requested be fixed before taking the car home. They said it was looked at and fixed but it continued to rattle. This was a sign of things to come.
After the initial 30-day warranty was over after the purchase, there were major component failures in my engine. I had the car looked at by the car's manufacturer and it needed about $4,000 worth of work, including some basic items like tail lights that were out. I tried talking to the Business Manager several times to see if their dealership could help with the repairs, and he continually said he would return my call after talking to his boss. This occurred several times and he would never call me back. I believe they were playing the 'passing the buck' game and essentially ignoring me.
Eventually I traded my car in to a dealership specializing the original brand and got a decent car.
From my experience, there's no evidence this dealership actually did their point-diagnosis and fixed any problems in this car. I feel I was given misleading information and basically sold something of a lemon. I think they either knew the car had problems and didn't want to fix them, or they had no idea about this brand and no experience diagnosing it. Either way they just wanted to move it off their lot (hence good price). I think they then jerked me around and tried to get me to go away by ignoring my calls for assistance, even when I was willing to have my car serviced at their dealership.
For these reasons, I can not in good consciousness recommend this dealership. As mentioned, maybe they are better with Hyundai's, but buying a non-Hyundai was problematic.
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