Handy Toyota - Service Center

Nasty service manager Purchased first Venza at Handy Toyota in 2009. Purchased second Venza at Della Toyota in New York State as Handy could not match deal. 5k,10k,15k, Purchased first Venza at Handy Toyota in 2009. Purchased second Venza at Della Toyota in New York State as Handy could not match deal. 5k,10k,15k,20k,25k,30k mile services all performed at Handy Toyota since Handy is much closer to residence than Della. At 30k, brakes checked and were verified to be operating correctly. This service was performed 1/11/16. 7/5/16 Master cylinder replaced without charge. Problem with brakes had been previously reported. 3/30/17 Problems with brakes reported to Handy's and looked at by their service department. Master cylinder inspected and no leaks found. They bled brakes. They suspected internal seal failure of calipers. **My local service man did not agree; said it was the master cylinder 5/15/2017 front calipers replaced at Handy's for $343.04. Again, my service person said if it was the calipers, brake failure would be sudden. 10/27/2017 Brought car in to Handy's because of problem with brakes. They said brakes were operating as designed. 11/17/2017 Concern with brakes. Discussed with local service person; get them looked at. Called Handy; first available time is Nov.27th. I asked, can't I just come in for 5 minutes for you o look at brakes? No, we are too busy. I asked to speak to service manager; said this was run by the service manager. No one higher up the food chain is available. Called Heritage; first available time is 2nd week in December. Called Della, Nov. 21 at 11:30 am; will call if any cancellations. 11/21/2017 Brought car to Della Toyota. Found low brake pedal, bled brakes, air in right front caliper. Test drove, brakes ok. 12/12/2017 I felt problem with brakes; free diagnostic on breaks by Handy-could not duplicate failure 12/28/2017 After discussions with Handy's, they replaced master cylinder free of charge 1/15/2019 Made appointment at Handy for 3 pm 1/18/2019 to have brakes checked 1/18/2019 The service manager, Joe Luneau, calls at 1 pm to cancel appointment and tells me he doesn't want to see me again. He was not interested in discussing the situation. I never asked that they do the work for free. I was just looking for their expertise on the subject 1/18/2019 call Toyota corp; they will not replace master cylinder. I was upset about this because it appears to me that their must be a problem with the design or manufacture of the master cylinder. 1/23/2019 spoke to Adam Luneau, sales mgr and Joe's brother. Said he will speak to Joe and get back to me. Said he can give me a deal on another vehicle. After that date, neither the service manager, Joe Luneau or the owner, Dan Luneau(Joe's dad) would return my calls. I don't think that is a very professional way to conduct business. I don't know if that is the way they conduct business in general. I feel others should be aware of what they did in my situation. Again, I didn't ask for anything for free; I just wanted them to check my brake system. More

Second car from Handy Toyota We would never buy a car from anyone else. Handy is hands down the best dealership to work with. They make the whole process simple; the way it should We would never buy a car from anyone else. Handy is hands down the best dealership to work with. They make the whole process simple; the way it should be! More

Unexpectedly Pleasant Service Visit I went in to Handy's needing service on 2006 Sienna. While wandering around the lot to kill time I came across this Tacoma pickup. Wade asked me if I I went in to Handy's needing service on 2006 Sienna. While wandering around the lot to kill time I came across this Tacoma pickup. Wade asked me if I would like to take it for a test drive, no pressure. Even though I wasn't really looking for a new vehicle - it was a pickup... it's a guy thing I guess. After the test drive it was hard to hide the fact I was in love with the truck. After a little negotiating and what I thought was a more than fair trade-in offer for my Sienna I was the proud owner of a Toyota Tacoma. I would call my experience with Wade and Handy's very pleasant. More

Salea Every one is very friendly. They worked with us to get the best deal and get the truck we wanted. Great inventory on site, which was great Every one is very friendly. They worked with us to get the best deal and get the truck we wanted. Great inventory on site, which was great More

Very poor customer service Very disappointed by the dishonest and thoughtless behavior by the Handy Toyota service dept. They made promises and then “forgot” they did. They had Very disappointed by the dishonest and thoughtless behavior by the Handy Toyota service dept. They made promises and then “forgot” they did. They had no respect for me or my time, acted cocky, and did the bare minimum on my car. The rental I had to get (they don’t offer a loaner for a few hours like most dealers) while my car was serviced was filthy, out of gas and covered in ice. They said they’d scrape the ice off and never returned. Overall, a nasty experience. Maybe it was because I was a woman, maybe not. But I felt disrespected and taken advantage of. More

Great dealership!! We have been to this dealership before and liked it very much. Took our Toyota Camry for 50,000 mi oil change and rotate tires. Came home with a new 2 We have been to this dealership before and liked it very much. Took our Toyota Camry for 50,000 mi oil change and rotate tires. Came home with a new 2018 Rav4. Wade McDonald is quite a good salesman. Professional, knowledgeable, and very pleasant even fun to work with. Jamie in finance was good too. We will be back and will highly recommend this dealership. More

poor service department We purchased our ch-r last summer and were given a tour of the service dept so that they could promote their very prompt service when we needed an oil We purchased our ch-r last summer and were given a tour of the service dept so that they could promote their very prompt service when we needed an oil change. "WE HAVE A DRIVE THRU AND IT SHOULD ONLY TAKE 20 MIN." is what we were told. We scheduled our first oil change the day we bought the car for 6 months later. Today was the day..... What a disaster. After 2 1/2 hours and seeing the car outside for 20 minutes we went to the counter and waited 10 more minutes before anyone even asked us if we needed help. After another 15 minutes we had our car. The help was distracted and unconcerned for any of the customers. We received the explanation that they had to do a 24 point inspection and had 4 recalls- our car has 3200 miles!!!! I guess it was too much to ask to have someone come to the waiting room and explain what the delay was. This was my last experience with this service dept. and definitely the last car I buy there. More

Best service ever. Our vehicle broke down near St. Albans and once we got it towed, they were able to look at it the same day, give us a rental, and provide timely estim Our vehicle broke down near St. Albans and once we got it towed, they were able to look at it the same day, give us a rental, and provide timely estimates of the work that needed to be done. Very compassionate as we were 300 miles away from home. 5 STARS More

Excellent Service As usual Nate provided very responsive excellent recommendations. Easy, Knowledge Person to work with. Provided helpful recommendations and service As usual Nate provided very responsive excellent recommendations. Easy, Knowledge Person to work with. Provided helpful recommendations and service on a my Venza in solving a problem that had me stumped. More