Hanlees Hilltop Toyota

Reason for Visit: Sales

I recommend this dealer: No

My Review of Hanlees Hilltop Toyota:
My name is Courtney Burt and I am having a problem with Hanlees Hilltop Toyota in Richmond. I purchased a 2000 Honda Accord in 04/05. When I purchsed the car the SRS (airbag) light was on. The agreement was that the light would be fixed or I would not purchase the car. They reset the light and I was satified. Not too long after the light came back on! Toyota then replaced the SRS module. A few months later the light came on again, and they sent the car to Honda. I believe the module was replaced again and the light was reset. Now the SRS light is on again and Toyota is doing nothing to help me. I purchased the Extended Warranty from Toyota in which my car is still covered under. On top of that, when I purchased the car, there was dull paint marks all around. The deal was also that they fixed it or no deal. The repainted sections of the car and left dried drips of clear coat! I had them repaint and now the paint is cracked and chipping on the front bumper. Please Help!!

Was this review helpful to you? Yes | No

Reason for Visit: Sales

I recommend this dealer: No

My Review of Hanlees Hilltop Toyota:
One three seperate visits I was confronted with aggressive sales people who had zero knowledge of Yaris stock or knowledge of this car and its features. I was actually followed throught the lot by a sales woman who was shouting questions at me but was totally unable to answer any of my questions. Training, training, training.
The sales manager needs to spend less time on the golf course and more time educating the sales staff. On two of my visits both sales persons immediately told me that they were new there. Should that mean that they don't know thier product? So why would I want to do business with them?

Was this review helpful to you? Yes | No