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Headquarter Honda - Service Center

Clermont, FL

4.1
166 Reviews

166 Reviews of Headquarter Honda - Service Center

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December 14, 2018

Sets the bar for customer service. This is the second vehicle I've purchase from Headquarter in the last 6 months. I can't say enough about how they treat their customers. This place More

by Odyssey2Pilot
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Thomas Maier
5.0
This rating includes all reviews, with more weight given to recent reviews.
Todd McClellan
5.0
This rating includes all reviews, with more weight given to recent reviews.
T.J. Burke
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : George Ibrahim, J.P. Rodriguez
Dec 26, 2018 -

Headquarter Honda responded

Wow... thank you so much for these beyond kind words in regards to your second time purchasing from Headquarter. We are SO pleased to know that your first experience was able to be replicated even half a year apart... consistency is what we strive for here & it is so refreshing to know that can be achieved with the right team in place. Congratulations on your new Honda & thank you for calling us a "One Stop Shop"!! :)

November 09, 2018

Bad customer service I have a 2018 accord and I’ve had to take my car in 5 times for the same issue and they have yet to rectify the problem since 10/06 and they keep giv More

by Madwoman
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
No
Employees Worked With
Jose Martinez
1.0
This rating includes all reviews, with more weight given to recent reviews.
Daniel Blakely
1.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 15, 2018 -

Headquarter Honda responded

Madwoman, we certainly empathize with the frustration experienced during your visits to our Service Department in October and continuing into this month. As Jose explained to you this past Monday, November 12 when you picked up the Accord, the American Honda Florida Technician, Eric, determined that our technician overfilled the oil during the oil change. This caused the Accord, with the advanced technology, to go into a “protective” mode and throws codes that aren’t reflective of the actual issue. We apologize that for the inconvenience to you with the repeated trips to the department, but your 2018 Accord is in now perfect working order.

November 04, 2018

Poor service I paid $70 for my car to be detailed. They gave it back to me 5 hours later with only a wash and vacuum, dirt and bugs remained on my car! They told m More

by Disappointed
Quality Of Work
Recommend Dealer
No
Employees Worked With
A female named Nico not sure on last name
Nov 15, 2018 -

Headquarter Honda responded

Disappointed, we sincerely apologize for this substandard detailing you received at Headquarter Honda. In our eight year relationship, we are saddened to have disappointed you. However, if a vehicle is not washed weekly and given a wax every couple of months; any dirt, grime and organic matter will have the tendency to bake into any chips and pitting of the paint from normal driving conditions. You are correct, even with this basic detail package, we could have used stronger products to remove the bugs. We have addressed this with the newest member of the detail team. Upon your next visit, please ask for the Customer Relations Manager and we will schedule a full detail at your convenience at absolutely no charge to you. Thank you for the opportunity to allow us to get better and to try our best to set things right so that our relationship can continue.

October 22, 2018

Stellar Service Department The service department staff at HQ Honda are the best of any surrounding area Honda dealer. I drive past 2 other dealerships to take my Civic Type R t More

by Lak
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jose Guevara
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nicole Ellis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Stephanie Vargas
Nov 08, 2018 -

Headquarter Honda responded

Thank you for choosing to review your most recent visit to our service department with you very special & UNIQUE Honda vehicle... we thank you for sharing this account of your experience working with each person within the department. So pleased to know you were taken care of well above & beyond your own expectations.

September 23, 2018

Amazing experience! Went in for an oil change on my Accord and left with a new 2018 Honda Pilot! Great upgrade program and amazing customer service. Thank you to the ent More

by TBeckner
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Leon Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Shelling
5.0
This rating includes all reviews, with more weight given to recent reviews.
Daniel Blakely
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Robert Marquez
Oct 15, 2018 -

Headquarter Honda responded

Thank you for choosing to review your most recent visit to our showroom to purchase a new Honda vehicle through our highly-successful Upgrade Program... we thank you for sharing this very detailed story and why we deserved the rating you left here. So pleased to know you were taken care well above & beyond your own expectations by each person tagged above. Congratulations, from all of us here @ Headquarter, on the new Pilot!

August 27, 2018

Excellent Daniel was very kind and helpful. He took care of the payment without having to go to another line. He called as soon as the car was done and brought More

by Dastadler
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Daniel Blakely
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 30, 2018 -

Headquarter Honda responded

Thank you for choosing to review your most recent visit to our Service Dept... we thank you for sharing your story and why we deserved the rating you left here. So pleased to know you were taken care of to and possibly above your expectations. :)

August 22, 2018

Love my Service Advisor! I have been bringing my cars for service to HEADQUARTER HONDA since they opened here in Clermont . I love my service advisor TODD McClellan. He is ver More

by Shoppershelley
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Todd McClellan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 24, 2018 -

Headquarter Honda responded

Thank you for choosing to review your most recent visit to our Service Dept... we thank you for sharing your story (including any & all previous experiences) and why we deserved the rating you left here. So pleased to know you were taken care of to and possibly above your expectations. :)

August 22, 2018

Amazing A good experience from beginning to end. I was given a ride to the gym while they worked on the car and was able to pick it up on time to go to my mee More

by Hondy
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Rita Beni
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Luis Vega, Stephanie Vargas
Aug 24, 2018 -

Headquarter Honda responded

Thank you for choosing to review your most recent visit to our Service Dept... we thank you for sharing your story and why we deserved the rating you left here. So pleased to know you were taken care of to and possibly above your expectations. :)

August 15, 2018

Everything was great . Nikko was great in all aspects of making our visit great. We having been coming to headquarter Honda since December 2013 when we purchased our 20 More

by fay
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Nikkol Clemons
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 24, 2018 -

Headquarter Honda responded

Thank you for choosing to review your most recent visit to our Service Dept... we thank you for sharing your story and why we deserved the rating you left here. So pleased to know you were taken care of to and possibly above your expectations. :)

August 09, 2018

Honda Rocks!! I went in for an oil change last minute, and they had me out in no time!! Staff is awesome and efficient!! Best car dealership around!!! More

by myson42890
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Paul Rienzi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nikkol Clemons
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 24, 2018 -

Headquarter Honda responded

Thank you for choosing to review your most recent visit to our Service Dept... we thank you for sharing your story and why we deserved the rating you left here. So pleased to know you were taken care of to in a timely manner & above your expectations. :)

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