Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
Dealership
This rating includes all service center reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
3,438 Reviews of Heiser Toyota - Service Center
Sort by
March 27, 2018
Amazing staff I always have great customer service and experience with toyota! Thank you for giving me great car service and staying within my price range. Everyone I always have great customer service and experience with toyota! Thank you for giving me great car service and staying within my price range. Everyone from the service lead, mechanic, and cashier were amazing. More
by COURTNEYDIONNA21
Verified CustomerEmployees Worked With
Jon P, Chue Lee
Helpful February 27, 2018
Pleasant lease experience Having never leased a car before I was totally uninformed. Roger gave walked me through the process, and answered my many questions. Pricing was great Having never leased a car before I was totally uninformed. Roger gave walked me through the process, and answered my many questions. Pricing was great and very upfront. This is the second car I have purchased from Roger. Will be going back to him when my lease runs out. More
by Bob
October 23, 2017
smooth buy roger and crew made an excellent buying experience. thanks for not beating around the old bush and giving fair price. nice overall timely transaction roger and crew made an excellent buying experience. thanks for not beating around the old bush and giving fair price. nice overall timely transaction wouldn't hesitate coming back. More
by red dragon
Employees Worked With
October 06, 2016
Very impressed! It had been 11 years since my last car buying experience, and I was very wary of even going through the motions of buying. To my surprise, I was not a It had been 11 years since my last car buying experience, and I was very wary of even going through the motions of buying. To my surprise, I was not at all pressured to buy. My needs were actually considered, and my salesperson worked with me to ensure I got the car which fit me best. The negotiation process was not at all traumatic, and I feel that I received a fair price. I will (and already have) recommended Heiser to other people. More
by JanetG
Employees Worked With
Joe Vicari, Bill Lawrence, Lis Arendorfer-Mess, Mary Higgins
August 29, 2016
3rd rated service and execution of sales promise The dealership service is a total ripoff. 3rd rated service. They promised to get navigation installed in the car and rear view camera. The final prod The dealership service is a total ripoff. 3rd rated service. They promised to get navigation installed in the car and rear view camera. The final product was a disaster. Took them 2 wks to install partially. The navigation did not show the current location, nor did it work fully. The review view camera equipment fell off in a week. Taking it in for service again resulted in them having the card for week again without any update on progress. Paying through the nose for the new card and the upgrades with 3rd rate service and execution. TOYOTO, you suck because of HEISER. More
by Krishna
July 26, 2016
You no doubt have some great employees....friendly, caring and with good personalities. It all starts with the greeter when I pull in the service bay and ends when I pay the cashier. Mark the service caring and with good personalities. It all starts with the greeter when I pull in the service bay and ends when I pay the cashier. Mark the service writer is especially great to work with. I feel he is being on the level and concerned with making sure the work is done right, done timely and doing his best to make sure I am being charged a fair price. More
by morr6822
Employees Worked With
mark
February 12, 2016
Oil Drain????? Made an appointment for an oil change and tire rotation. After paying I started vehicle and the oil light was on. Shutoff engine and went back in of Made an appointment for an oil change and tire rotation. After paying I started vehicle and the oil light was on. Shutoff engine and went back in office.Tech came out and checked oil and there was NONE.He had to go and bring some out from the service area. I called the service mgr. and he did refund the cost of the service work,nothing more.I just hope no damage was done to the engine. I also checked the lug nuts when I got home in case they were loose. Not a very professional job. More
by Drained
Employees Worked With
Joe Vicari
April 02, 2015
Impecable Service Heath has been my service advisor for my last few appointments for my Highlander. He is knowledgeable and has continued to prove that he really does c Heath has been my service advisor for my last few appointments for my Highlander. He is knowledgeable and has continued to prove that he really does care about getting us the best service for the best price. He's great at communicating the services needed: their importance, how they'll be done and the price. That transparency is what keeps me coming back to Heiser not only for service but for sales as well. More
by PBartolone
Employees Worked With
Heath Williams
March 22, 2015
Free Service left Scratch Marks on my brand new Toyota I just bought the brand new Toyota Highlander XLE (September, 2014), and yesterday (3/21/2015) was my first scheduled free service @Heiser location. I just bought the brand new Toyota Highlander XLE (September, 2014), and yesterday (3/21/2015) was my first scheduled free service @Heiser location. Surprisingly, after the service I have discovered scratch marks on my vehicle body, not sure is it during their service process or their Free-Car wash -- resulted into these scratch marks. This is something -- really makes us extremely sad, as this is an expensive, brand new vehicles and I am sure no one like to see any scratch mark on it's body! Any suggestions? : SubrataM@Outlook.com and my #:315.708.6414 More
by Subrata
Employees Worked With
Craig Strzyzewski
July 29, 2013
Chue Lee gives 150% customer service, the problem started with Wheel Key Lock, I could not find it, and I had never used it, Toyota is the only service department that has worked on my Rav 4. When the tires with Wheel Key Lock, I could not find it, and I had never used it, Toyota is the only service department that has worked on my Rav 4. When the tires were rotated they used a master key lock, the solution to the situation was to order a new one free of charge thanks to Chue and his manager. Whenever I go to Heiser for oil change, etc, everyone is always friendly and customer service is always 100% or more. More
by stacie23
Employees Worked With
Chue Lee
