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Roger Droukas
Refer Me
494 Reviews
Roger joined the Heiser Family in January 1997 and has risen to become the seasoned veteran of our team. Since the beginning, Roger has consistently received high marks from satisfied sales customers. Perhaps his success is drawn from his strong values. Roger’s mission is to treat every customer with the utmost respect, providing the tools they need to make the right decision within the time they need. In many ways, he’s become the “go-to-guy” among our salespeople. Roger’s customers and colleagues often comment on his strong work ethic. He wants everyone he encounters to feel at ease around him. So, Roger makes sure he communicates clearly to build confidence in the job he is doing. As a result, he creates a relaxed environment in which to work and shop. Roger also has an active life outside of the Heiser Toyota sales department. He loves the outdoors and spends his free time fishing & snowmobiling. His memorable pictures are often shared with his colleagues and customers.
Read moreDealership Experience
27 yrs, 5 mos
Industry Experience
27 yrs, 5 mos
Specialties & Trainings
Toyota Master Certified Car & Truck pro
Languages Spoken
English
Employee Video
494 Reviews
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494 Reviews of Roger Droukas
May 01, 2024
This is the second vehicle we have purchased from Heiser Toyota and the service we received was EXCEPTIONAL as always! Rodger has amazing product knowledge and professionalism as well as an uncanny ability Toyota and the service we received was EXCEPTIONAL as always! Rodger has amazing product knowledge and professionalism as well as an uncanny ability to know exactly what vehicle to recommend to his customers based on their needs. More
by bbnikki16
Verified CustomerOther Employees Tagged: Pat Pomeranz, Al Hussain, James Hicks III, Jessica Phillips, Chad Covert, Jakub Kania
Helpful 
April 27, 2024
Excellent and timely service. Wonderful customer service. I always recommend Toyota to my friends and family. Wonderful customer service. I always recommend Toyota to my friends and family. More
by Folefac
Other Employees Tagged: Al Hussain, James Hicks III, Alex Hall, Jason Larner, Lorri Aiono-Dimoff, Darrin Henry, Jordan Christian, Christine Michalowski, Amanda Millonzi
April 23, 2024
The dealership was polite and respectful. There was coffee and tea available as well as free soda while we waited. There was coffee and tea available as well as free soda while we waited. More
by TKING16889
Other Employees Tagged: Vincent Lor
April 18, 2024
Roger was very helpful in getting us our new car. We were very pleased with the service we received at Heiser Toyota. We were very pleased with the service we received at Heiser Toyota. More
by millmanns
Other Employees Tagged: Jorgo Ndina, Jakub Kania
April 15, 2024
I'm looking forward to my first service to see how smooth that experience goes...! My purchase was one of the quickest; I was in at !:00 and out by 5:00 that experience goes...! My purchase was one of the quickest; I was in at !:00 and out by 5:00 More
by steven87
Other Employees Tagged: Jorgo Ndina, Shahat Mohamed
April 12, 2024
They quoted me a price for a new key and the programming of the key but when I arrived the key and the programming were both 15% more than the quote. They told me it would take 45 minutes, which I thought of the key but when I arrived the key and the programming were both 15% more than the quote. They told me it would take 45 minutes, which I thought was crazy to get a new key but accepted it. However, I was there for an hour and 50 minutes. In my opinion, that is completely unacceptable. The person behind the desk was very friendly and nice, but this is the second time I felt ripped off financially by them. When I bought the car from Heiser Toyota, the finance guy gave me prices for oil changes and tire, rotations, and other services but when I went back and asked the service department, the prices were different. I feel like the finance guy sold me swamp land in Florida and left me with a horrible taste in my mouth for buying my first ever brand new car. I would not recommend Heiser Toyota to anyone. More
by imapapaof41
Other Employees Tagged: Jason Larner, Tom Lowther
April 07, 2024
Friendly staff and really efficient. All the staff that helped me were really great and answered all my questions. All the staff that helped me were really great and answered all my questions. More
by ericagarcia2300
Other Employees Tagged: Chad Covert, Colt Grandstaff
February 24, 2024
I purchased the car (Corolla Cross LE) with Roger Droukas. He was easy to work with and was trying to make our experience as pleasant as possible. The most confusing part of the vehicle delivery was Droukas. He was easy to work with and was trying to make our experience as pleasant as possible. The most confusing part of the vehicle delivery was setting up its infotainment and control system. Roger went the extra mile to address our concerns and he spent more than an hour with us walking through the setup, adjusting, and demonstrating how this system works. He was patient and resourceful. We will certainly recommend him to anyone looking to purchase a vehicle at Heiser Toyota. More
by alexander kolker
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