Hendrick Lexus Northlake

Poor cusomer servisedont, dont count on any recall follow up I went to this location and had service done on my car which was fine, the problem started when it was brought to my attention that i had a recall on I went to this location and had service done on my car which was fine, the problem started when it was brought to my attention that i had a recall on my door panels and needed them replaced which they suggested putting my name down for and getting it done. months went by ....no updates, a year went by with no updates i kept calling and was told that they have not arrived yet. i asked them to let me know once it arrives and they agreed. a few months later i had to order a part for my car and wet there this is months after my many attempts on getting any updates on recalled door panels with no luck ....and i asked them again about my door panels and if they knew anything about a time these will arrive. i was told "oh we don't do those anymore, i will have the service manager call you on Monday when he comes in" i never received a call....No one even bothered to let me know this wasn't going to be done after all. i have been getting the run around for months on. My question is how do you take names down for a recall item and end up not fixing the issue anymore!!! anyways bad experience and poor customer service. More

2014 Lexus ES350 Purchase We had a great experience with Danielle, Orlando and Ed. This was our 2nd purchase of a Lexus from Hendrick Northlake. The process was efficient and We had a great experience with Danielle, Orlando and Ed. This was our 2nd purchase of a Lexus from Hendrick Northlake. The process was efficient and all aspects of the purchase were clearly explained during the process. . More

great service I had an appoitment to have my car serviced. They were ready when I arrived. They had all the work done sooner then anticipated. Eveyone was very f I had an appoitment to have my car serviced. They were ready when I arrived. They had all the work done sooner then anticipated. Eveyone was very freindly. More

Great Very friendly and attentive.nice waiting room, great coffee, excellent service. Would not want to go elsewhere. Will give me a loaner if I requested o Very friendly and attentive.nice waiting room, great coffee, excellent service. Would not want to go elsewhere. Will give me a loaner if I requested one. More

great customer relations when my wife and i arrived at the dealership for a prearranged appointment,our salesman Jay was waiting in the parking lot for us.he gave us a very wa when my wife and i arrived at the dealership for a prearranged appointment,our salesman Jay was waiting in the parking lot for us.he gave us a very warm greeting which we were not expecting.he made the purchase experience go real well.Orlando Spears also did a great job.Naphtali williams was also great at going over the features of the vehicle.Naphtali also came to our home to help us with the features which we thought was fantastic. More

No haggle process Had my car serviced and was looking. Good deal no haggle and the purchase was easy! There is a dealer fee on every purchase but it’s not hidden. Had my car serviced and was looking. Good deal no haggle and the purchase was easy! There is a dealer fee on every purchase but it’s not hidden. More

Excellent service!! Lucian Dobre is special!! Lucian Dobre was my service advisor who was excellent! He was thorough and ensured I was completely satisfied with the service provided. I was very im Lucian Dobre was my service advisor who was excellent! He was thorough and ensured I was completely satisfied with the service provided. I was very impressed with Northlake Lexus service dept. I will keep coming back. More

Excellent Dealership Hendrick Lexus in Northlake is the best car dealership I have ever dealt with. I have purchased at least 20 new cars many from different dealerships a Hendrick Lexus in Northlake is the best car dealership I have ever dealt with. I have purchased at least 20 new cars many from different dealerships across the country.So I am a good judge of dealerships. The sales force is knowledgeable , the service is first rate, the tech advisors are very patient and the receptionists are super helpful. More

Superior Service My representative at the last several visits has been Josh Dewberry. Josh is friendly, professional, alert and attentive in his communications, respo My representative at the last several visits has been Josh Dewberry. Josh is friendly, professional, alert and attentive in his communications, responsive to specific requests, prompt and efficient in his contacting me with updates and relevant questions regarding my vehicle and both the identified service needs and my requested service items. Josh is warm and welcoming also. I will continue to request Josh as my representative and I highly recommend the Hendrick Lexus North Lake service Team. More

Great Experinece! Worked with sales consultant James Rafidi to acquisition a CPO ES 350. All expectations were met at the close of deal and a minor follow up issue was Worked with sales consultant James Rafidi to acquisition a CPO ES 350. All expectations were met at the close of deal and a minor follow up issue was handled with ease. I'd do it all over again! Love this Lexus! More