Hendrick Lexus Northlake

If you need service after sale go elsewhere Spending 40k+. Help afterwards nonexistent. 5 weeks of calls/messages. No return calls, broken promises from manager Steve Strickland. dead tag! noon Spending 40k+. Help afterwards nonexistent. 5 weeks of calls/messages. No return calls, broken promises from manager Steve Strickland. dead tag! noone gives a crap. More

Shady sales agents and poor customer service 3x Lexus owner was about to be a fouth.  Be aware of shady sales agents here.  Stay on your guard with these guys.  They will resort to unethical 3x Lexus owner was about to be a fouth.  Be aware of shady sales agents here.  Stay on your guard with these guys.  They will resort to unethical sales tactics to get you in the door and when you bring it to their attention will basically do nothing.   The service department is excellent.  No issues there.  Lexus is a great product, these guys are unfortunately on the low end of Lexus customer service realm.   There are far better dealerships out there.  My advice after my experience is to do yourself a huge favor and look at other dealerships to make your purchase. More

Technology Assistance Harris and Nap were so very helpful in answering my tech questions. They are both superstars 😎😎!!! Their knowledge and patience are A+. Harris and Nap were so very helpful in answering my tech questions. They are both superstars 😎😎!!! Their knowledge and patience are A+. Aaron & Linda Johnson More

Great experience I was greeted in the parking lot by Chad, I had some questions regarding the NX and the RX and he answered them all. Was shown both cars and while I w I was greeted in the parking lot by Chad, I had some questions regarding the NX and the RX and he answered them all. Was shown both cars and while I wasn't ready to drive either I appreciated the attention I received during my visit. When I buy in the near future it will be from this dealership. More

Great Customer Service The sales person worked really hard to keep me as a customer. They did a great job at satisfying me as a customer The sales person worked really hard to keep me as a customer. They did a great job at satisfying me as a customer More

Great buying experience Wonderful car buying experience at Hendrick Lexus of Northlake. They have competitive trade in value and have offer more than various dealerships. Wonderful car buying experience at Hendrick Lexus of Northlake. They have competitive trade in value and have offer more than various dealerships. Danielle Garcia was polite, patient, and extremely helpful on assisting me find the perfect vehicle for my everyday need. She spent more than half of her day working with me and my wife from choosing the right model, exterior/interior colors, and never once forgot to check if needed any refreshment. She never once got annoyed with my indecisive personality. Overall the best car buying experience. Not once I feel pressure to make any decision I could regret. Will definitely do business again in the future. More

Precessional and personable Very professional establishment with a fantastic sales person - Chad Milner. Did not feel pressure from Chad, yet his follow up with us was genuine. H Very professional establishment with a fantastic sales person - Chad Milner. Did not feel pressure from Chad, yet his follow up with us was genuine. His knowledge of the brand and vehicle we purchased was outstanding and spot on! More

Great experience buying a car! We had a great experience buying our car from Hendrick Lexus. Our salesperson, Chadwick, made the experience. Courteous, professional and he really ca We had a great experience buying our car from Hendrick Lexus. Our salesperson, Chadwick, made the experience. Courteous, professional and he really cares about the customer. Because of him, we are considering adding another Lexus to the household! More

Went the Extra Mile... Literally I'm extremely patient when buying cars, not the dream client of a salesperson, but Northlake Lexus kept up communication about the type of vehicle I w I'm extremely patient when buying cars, not the dream client of a salesperson, but Northlake Lexus kept up communication about the type of vehicle I was looking for and ultimately the deal was done. I worked with Milton Jackson and the man is outstanding. Milton knew the answer to every question I asked and followed up with additional info I might find useful. Having owned several models of the Lexus brand, there was no doubt that a Lexus would replace our Lexus. The only question was which dealership we would work with. Living in South Charlotte, Northlake Lexus seems distant, but it was really no different than heading to the airport and well worth the drive. The bottom line is if family or friends are looking for a new car, I encourage them to look at Lexus and when they start their search Northlake will be the place I recommend they start. More

Stress Free Shopping Experience Hendrick Lexus made our car shopping experience unbelievably easy. From the moment we met Chad, our salesperson, to signing the final papers, and mee Hendrick Lexus made our car shopping experience unbelievably easy. From the moment we met Chad, our salesperson, to signing the final papers, and meeting with our Tech Specialist, everything was customer friendly. We left feeling confident that we had made the right decision and that if we need additional customer support or technical information it is available. More