Hendrick Lexus Northlake

Absolutely Amazing!!! Decided to get a new car for the new year and I'm beyond happy I went with Hendrick Lexus at Northlake! It was such a great experience, easier than I Decided to get a new car for the new year and I'm beyond happy I went with Hendrick Lexus at Northlake! It was such a great experience, easier than I ever thought it would be. Previously had a Mercedes so my expectations were pretty high but they blew my expectations out of the water. James & David and the whole team made the process so easy and simple and really made me feel comfortable with my decision, not to mention they put a huge bow on my car making me feel 10x special! They were very helpful, attentive and so professional. They were both very informative and knowledgable as well. Definitely would recommend both of them! Great facility too. They do offer free drinks and wifi and has a lounge which is awesome when you're waiting to get your car. Overall, I really loved my experience and my new car! More

Car buying made easy Very pleased with car buying experience from Hendrick Lexus Northlake. Open and honest on pricing and work to get the best deal for your trade in. Wou Very pleased with car buying experience from Hendrick Lexus Northlake. Open and honest on pricing and work to get the best deal for your trade in. Would highly recommend. More

Great experience Hendrick's Lexus was a pleasure to deal with! Mark was helpful and very professional. Chose to buy in Charlotte instead of hometown due to willingness Hendrick's Lexus was a pleasure to deal with! Mark was helpful and very professional. Chose to buy in Charlotte instead of hometown due to willingness of dealership to work with us. More

Service questions for new LX 570 I had a few vehicle specific vehicle questions regarding my new (two weeks) LX 570. The service folks went out of their way to spend time with me and I had a few vehicle specific vehicle questions regarding my new (two weeks) LX 570. The service folks went out of their way to spend time with me and answer questions. More

We had a great experience at Hendricks Lexus Northlake Our entire experience at Hendrick Lexus Northlake was awesome! Our salesperson, Harris Veneris, was a true professional and met all of our needs and Our entire experience at Hendrick Lexus Northlake was awesome! Our salesperson, Harris Veneris, was a true professional and met all of our needs and handled the lease of our new Lexus RX 350 in a very customer friendly manner! More

Great Service Eric E is by far the most professional service advisor I have encountered. He takes the time to answer my questions and explains the different ser Eric E is by far the most professional service advisor I have encountered. He takes the time to answer my questions and explains the different services being performed on my GX. If you need service on a Lexus Eric E. is the man to call. Sincerely, A.Hicks More

My Terrible Purchase Experience Ordered a car from this dealership; was told it would take 2 to 3 months; it took 5 and the initial car they received was wrong. I told them the car w Ordered a car from this dealership; was told it would take 2 to 3 months; it took 5 and the initial car they received was wrong. I told them the car was wrong, they insisted it was the car I wanted. I showed them the email they had sent me 4 months ago to prove to them that it was the wrong car. They acquired another car that I wanted but it took another month. The financing experience was just as bad. I waited several hours while their printers were down. Finally, I signed the paperwork but they got the VIN on my trade wrong, had to sign another set. 2 days later, they called me back; had to sign another set because the second set were not printed well enough for the bank. It took them over a month to pay off my trade because they misplaced the paperwork. Is there a lower setting than 1 star? More

CPO Purchase This was my first car buying experience at this dealership. Two individuals in particular were outstanding; Sherif Labib, the sales and leasing consul This was my first car buying experience at this dealership. Two individuals in particular were outstanding; Sherif Labib, the sales and leasing consultant and Naphtali Williams, Lexus delivery specialist. They both provided above and beyond service. More

Purchased Certified Used and had brakes fixed in service Purchased a Certified Used car. Was very happy with the sales person. Didn't feel pressured. The process was easy. The tech guy went through the n Purchased a Certified Used car. Was very happy with the sales person. Didn't feel pressured. The process was easy. The tech guy went through the new car thoroughly and showed me how to work everything. We returned a couple weeks after we purchased to have the brakes looked at. They test drove the car with me, felt a vibration and fixed the problem. More

Awesome buying experience!! From the moment I walked on the lot, I felt I had a personal guide and the personal touch that they show to each and every customer is not only well r From the moment I walked on the lot, I felt I had a personal guide and the personal touch that they show to each and every customer is not only well received, but is done with great sincerity. The experience was very easy, smooth and definitely worth the purchase of my new vehicle. THANK YOU TO THE WHOLE STAFF OF HENDRICK LEXUS NORTHLAKE!!!! More