Hendrick Lexus Northlake

Dream car turned into a paperwork nightmare. I found THE car that I have been looking for. David was a great salesman and Orlando was excellent to deal with. The vehicle was missing the spare I found THE car that I have been looking for. David was a great salesman and Orlando was excellent to deal with. The vehicle was missing the spare key and David reassured us that the previous owner was bringing it back within a couple days. Everything was awesome for the first month. THEN a situation arose. After 30 days I noticed that the new registration still hasn't arrived. I checked with NC DMV and found out that it was still registered to the car I traded in. I called the dealership and was advised that the previous owners had not signed all of the required paperwork to have the title changed. It took two weeks for them to get it fixed. They did offer me a "loaner" car, but that was not a practical option since they are over an hour away. ** I was told by a NC DMV Tag and Theft Officer that I could not drive the vehicle that I purchased because it was not registered and had a fictitious tag. He also said that the vehicle was sold illegally since they didn't have all of the paperwork BEFORE the sale.** I already paid the month payment and could not drive my new car (LEGALLY). I inquired about the spare key (since they had so much trouble with getting in touch with the previous owner). I was told that since I was so patient they would get me one. I was notified today that there was nothing they could do. I saved them money by not using their "loaner" car and all I asked for was a $120.00 key (quoted through Chevrolet dealer). So much for being nice!!! More

TRUST ME...DO NOT DEAL HERE AT HENDRICK or with service mgr. This dealer and especially the service mgr. David Sheperd, have zero integrity or honor. I guess they hold grudges when another dealer beats their dea This dealer and especially the service mgr. David Sheperd, have zero integrity or honor. I guess they hold grudges when another dealer beats their deal by 25 hundred bucks. I tried to buy local here but going to Johnson Lexus in Raleigh saved 2500 hundred on a new Lexus LS460. So when my son took his 2007 LS460 in for a recall repair with parts provided by Lexus, Sheperd had his mechanics who he proudly states are highly trained to work on Lexus vehicles, to install the parts incorrectly. Resulted in damages to insure the car brought back for costly repairs. My son had the car towed to Hendrick Northlake after discovering a puddle of gasoline under the car, which only has 69 thousand miles and has been babied not abused. The recall issue was a fuel rail. D. Sheperd after having the car overnight stated it will cost $650 to inspect for damages they didn't know what it was. NOT IF THEY FIND ANOTHER CAUSE. Liar knew exactly what it was. My son is a single parent of two young kids after his wife died in a wreck in a Toyota Avalon so supporting on one income. Being cheated is pretty sad from whats supposed to be a professional car dealer and service mgr. Had the car towed to a reputable repair shop who charged less than half to inspect, and informed my son and I the recall parts were installed incorrectly. Took pictures that showed 3 of 5 bolts overtightened and the other 2 bolts only tightened by hand. The result? A hairline fracture developed over time because the dirty, lowlife service mgr intentionally has no integrity in dealing with customers. After contacting Lexus, they told me to provide proof of ownership and receipt of repair cost, which was very close to $1300 bucks. 13 hundred, and they would see about reimbursement. Only after jumping through their hoops, Lexus allowed Hendrick to do this sorry manner of treating a consumer and said no reimbursement. Safe to assume if you're a fat cat dealer who sells lots of cars and own a boatload of car dealerships nationwide, its alright by Lexus to do underhanded dealings and install parts incorrectly to later rip people off. End result, I will never buy another Lexus or Toyota vehicle ever again. The service Manager who let his mechanic put my son and grandchildren at risk of a fire on the road? I'll just say its a good thing I'm a law abiding citizen because little boy David Sheperd would be seeing me face to face to sort the matter out. DO NOT BUY FROM HENDRICK LEXUS and if you do, or take your vehicle there for service, be prepared to be ripped off by greedy parties who have zero integrity. More

James Rafidi was an excellent sales consultant! Purchased a 2010 Red RX350 and love it! James Rafidi was terrific and patient and even though it was a Friday night and past closing, he was kind and Purchased a 2010 Red RX350 and love it! James Rafidi was terrific and patient and even though it was a Friday night and past closing, he was kind and patient and extremely helpful. He offered to drive the car up to Lewisville, NC for me the following day, which was greatly appreciated. We love, love, love the car. Thanks James! More