Bought my original car here about 4 weeks ago. Did not have a very good experience, had some issues with the car (which was a certified used Civic). Had some issues with my original salesman and my first few interactions with service. I reached out to Honda about my concerns and frustrations via this page and was reached out to within the hour but one of the managers, Jose. They had my car in service at a time that was most convenient for me, I had the director of Service looking over my car. I was put in a loaner vehicle and was in and out. Still wasn't satisfied with my car once I got it back and was given the option to exchange the vehicle hassle-free which I utilized.
Colby was my salesperson for the exchange. I'd recommend her to anyone. She was fantastic. Really patient, personable and knowledgeable. Between her, Jose and Thomas I really felt like I was a priority and was being taken care of. I was pretty nervous and she really was SO patient and empathic with me. Never once did I feel pressured or stressed out with her, which was my main problem with the first experience. She was great. (I even left something in my old car and she took it and personally is holding it at her desk until I can get there and get it... she could have just left there because it wasn't her problem... really shows that she cares) They got me in a different car, and while I had to put money down because I picked something a little more expensive, the process was relatively easy. Financing specialist was funny and really informative.
When I left the first time I swore I would never go back, however, after this experience, I'm much more open to the idea of getting my next Honda at Herb Chambers. The second experience made me feel like a priority, like I was being taken seriously and my needs were important. My advice: if the salesperson you're working with isn't working for you... don't be afraid to speak up and ask for someone else... it made a world of difference for me.
Thank you again to Colby, Jose and Thomas!
I Recommend This Dealer:
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