This was my very first time purchasing a used vehicle from a dealership. This was the only dealership I have ever dealt with, and sadly, I have had several issues with this dealership since the day I went to looked at a used vehicle.
-Wrong address on paperwork, Wrong Insurance company on paperwork
-Lack of communication between staff members (Salesman & Management)
-I decided I did not want to trade my old vehicle, and was told that there would be NO DEAL if there wasn't a trade... INSTEAD of just explaining that numbers may change regarding the financing... Even though I put down $500 to hold the vehicle (while I made my final decision), I was told by the salesman that he would NOT hold the vehicle if I didn't finance through Herb Chambers (after I told them I would just go with my personal Credit Union).
-They valued my trade much less than reasonable. (reason for not wanting to trade in)
-There was a "collision" on the vehicle that was not listed on the CarFax, and when I brought this to the attention of the salesman, he was very defensive about it, questioning me several times on how I got that information.
-Dealership ran an additional report through another website to CONFIRM the "collision" claim on the VIN. When I came in the next day, I had questions regarding the "incident", and I was rudely told that it was an insignificant portion of the car, such a small part of the front left bumper that it wasnt anything at all
- Wrong insurance company on papers when I came in to finalize the sale.
-No copies of paperwork were given to me after signing. Was told they would be given to me when picking up the vehicle. (what if information is changed during that time frame difference?).
-I did file a complaint with the General Manager of this Herb Chambers location. I was offered a free tank of gas for my troubles, instead of the usual "couple of gallons" that they give to customers after purchasing from them.
-Was told that the salesman I dealt with "really is a nice guy once you get to know him..". I am here to purchase a car. I am not here to take the guy out to lunch and befriend him.
-I had to be the one to call the dealership to see if my car was ready. I was told that they "weren't sure if I still wanted the vehicle after making a complaint with the GM, so they hadn't registered or VIN checked the car (even though all paperwork had already been signed. If that isn't an indication of intent to purchase, I don't know what is.).
-When I went to pick up my car (finally), the seat adjustment pull on the side of the driver's side seat was bare metal. Service manager along with GM came to look at it, and parts have to be ordered to fix it...meaning bringing the car back to this dealership when the parts come in.
-Missing copies of certain policies in all of my paperwork that was given to me.
- Worked with Tom from Finance, he was pleasant and efficient.
I Recommend This Dealer:
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