Herb Chambers Toyota of Boston - Service Center

Two separate issues with Toyota Service at Herb Chambers in Boston have caused me four trips. The first trip, we had some play in the wheel when braking at highway speed, we went in and had the rotors servi in Boston have caused me four trips. The first trip, we had some play in the wheel when braking at highway speed, we went in and had the rotors serviced, but the issue continued. So we had our rotors replaced. Not a big deal, it's an expensive job so we brushed it off (no discount for our second visit). The next visit is what really bugs me, we had two lights out in our center console dash. When we could finally see the dash at night and paying $140!!! (Yes, $140 for a couple light bulbs) only one light was fixed. How many Herb Chambers employees does it take to change a light bulb? Apparently more than one. More

I came in for a part for a used toyota and I had a couple questions about the new Venza. Even though I wasn't buying a car, Steve took the time to show me around one and get me a brochure about it. I'm not l questions about the new Venza. Even though I wasn't buying a car, Steve took the time to show me around one and get me a brochure about it. I'm not looking to buy a new car right now, but when I do I will definately give Steve a call at herb chambers in Allston. More

Will was a great salesperson. Very kind and friendly, both my husband and I had a great experience there, everyone was very helpful. The Finance Manager Nate made us feel at peace with out decision to pu both my husband and I had a great experience there, everyone was very helpful. The Finance Manager Nate made us feel at peace with out decision to purchase a new car. Overall excellent service and I would and HAVE recommended this dealership to many people I know. Despite the recalls, we still trust in Toyota and know that we made the right choice. Thank you for the great experience. More

Since hearing all the news about multiple Toyota recalls I was very concerned about my Camry. There was an accelerator issue that I felt was a priority and wanted to attend to it. I called the service dep I was very concerned about my Camry. There was an accelerator issue that I felt was a priority and wanted to attend to it. I called the service department at Herb Chambers Toyota and voiced my concern and anxiety regarding the media reports I was hearing. The receptionist put me through to their service manager, Jim Pope. Jim proceeded to explain the issue calmly and invited me in (no appointment necessary) to perform the recall service on the Camry accelerator pedal. Immediately I went to the dealership, met Jim Pope who turned me over to Paul Caminiti, who then took care of everything else. It went great, they performed the repair, washed my car, and got me back on the road in about 45 minutes. They were wonderful. It was a very professional atmosphere; I recommend them. More

I took my vehicle to Toyota of Boston to get it serviced before returning to college. Being a business major I was interested in their approach to customer service from both a consumer and student point of before returning to college. Being a business major I was interested in their approach to customer service from both a consumer and student point of view. The way they interacted with me was very professional. It was great to be treated like a customer instead of just a college kid. Next time I'm home; I will service with them! More

I was very impressed with the level of customer service. I do not like being put on hold or transferred multiple times, and I felt that the person I was speaking with did everything possible to minimize the I do not like being put on hold or transferred multiple times, and I felt that the person I was speaking with did everything possible to minimize the amount of time I spent on hold/waiting. Overall, I was impressed and would recommend the dealer to others. More

I received a factory recall from Toyota and scheduled an appoinment with Toyota Of Boston. Normally, I do not go to the dealer and was pleasantly surprised by the professional atmoshpere at this dealership appoinment with Toyota Of Boston. Normally, I do not go to the dealer and was pleasantly surprised by the professional atmoshpere at this dealership. They took care of the recall, did a safety inspection, and informed me that everything was fine with my Toyota. They indicated that my brakes may need some attention in about 5,000 miles and they would follow up with me in the future. It was not what I expected of a dealership. I will go back when I need service. More

I was traveling with my family from Virginia through the Cape and Boston area. It had been about a 650 mile trip so far and before heading home, I wanted to have my car serviced to make sure everything was Cape and Boston area. It had been about a 650 mile trip so far and before heading home, I wanted to have my car serviced to make sure everything was running smoothly. I found your dealership and was was warmly greeted my Timothy Rinaldi who recommended we have the tires rotated, tire pressure checked. fluids checked, and oil changed. Upon completion of the service, he shared with me that everything look great and that the car was running well. The reassurance I had when leaving the dealership allowed me to relax as I headed on our 650 mile trek home. The professionalism and quality of service at Herb Chambers Toyota in Boston left me with a great sense of relief and comfort in my choice of service locations. Thank you, Timothy Rinaldi and all the staff at Herb Chambers for a great experience!! More