Herb Chambers Toyota of Boston - Service Center

I took my vehicle to Toyota of Boston to get it serviced before returning to college. Being a business major I was interested in their approach to customer service from both a consumer and student point of before returning to college. Being a business major I was interested in their approach to customer service from both a consumer and student point of view. The way they interacted with me was very professional. It was great to be treated like a customer instead of just a college kid. Next time I'm home; I will service with them! More

I was very impressed with the level of customer service. I do not like being put on hold or transferred multiple times, and I felt that the person I was speaking with did everything possible to minimize the I do not like being put on hold or transferred multiple times, and I felt that the person I was speaking with did everything possible to minimize the amount of time I spent on hold/waiting. Overall, I was impressed and would recommend the dealer to others. More

I received a factory recall from Toyota and scheduled an appoinment with Toyota Of Boston. Normally, I do not go to the dealer and was pleasantly surprised by the professional atmoshpere at this dealership appoinment with Toyota Of Boston. Normally, I do not go to the dealer and was pleasantly surprised by the professional atmoshpere at this dealership. They took care of the recall, did a safety inspection, and informed me that everything was fine with my Toyota. They indicated that my brakes may need some attention in about 5,000 miles and they would follow up with me in the future. It was not what I expected of a dealership. I will go back when I need service. More

I was traveling with my family from Virginia through the Cape and Boston area. It had been about a 650 mile trip so far and before heading home, I wanted to have my car serviced to make sure everything was Cape and Boston area. It had been about a 650 mile trip so far and before heading home, I wanted to have my car serviced to make sure everything was running smoothly. I found your dealership and was was warmly greeted my Timothy Rinaldi who recommended we have the tires rotated, tire pressure checked. fluids checked, and oil changed. Upon completion of the service, he shared with me that everything look great and that the car was running well. The reassurance I had when leaving the dealership allowed me to relax as I headed on our 650 mile trek home. The professionalism and quality of service at Herb Chambers Toyota in Boston left me with a great sense of relief and comfort in my choice of service locations. Thank you, Timothy Rinaldi and all the staff at Herb Chambers for a great experience!! More

Purchasing a car is a big decision, but majority of people had horrible experiences with the car dealers hence, feel hesitant and burdened when it's time to purchase a car. Before encountering Herb Ch people had horrible experiences with the car dealers hence, feel hesitant and burdened when it's time to purchase a car. Before encountering Herb Chambers of Toyota in Boston, I too had horrible experiences with the car dealers and was in agony thinking about looking for a car. Luckily, this time it was different. I just purchased a pre-owned car from Herb Chambers of Toyota in Boston and I actually had an easy time at it. From the first greeting to the delivery of my car, everyone was friendly, personable, as well as professional. My sales guy, Tony, was great and accomodated all my needs and Nate, at the finance office,was very clear with the explanation of the charges and very prompt. I praise Herb Chambers of Boston for their professionalism and service and highly recommend doing business with them! More

I brought my 2002 Toyota Tundra to HC Toyota Boston when my "check engine" light appeared. Jennifer had the truck diagnosed, and told me that while two oxygen sensors and manifold had to be replaced, it wou my "check engine" light appeared. Jennifer had the truck diagnosed, and told me that while two oxygen sensors and manifold had to be replaced, it would be covered under an extended warranty issued by Toyota for this particular problem. Two days later I brought in the truck, took a loaner (2008 Yaris Hatchback), and went about my business. A few hours later, Jennifer called back, said the Tundra was fixed and ready to go. I picked up a repaired, washed and clean Tundra, and gave back the Yaris. I had a synthetic oil & filter change while the truck was in the shop. I had a perfect, no-hassle service event. More

The Toyota service center at this dealership does not inform their customers about the costs of repairs in good faith. I received a bill for repair work that included fees of $801 for materials, and ove inform their customers about the costs of repairs in good faith. I received a bill for repair work that included fees of $801 for materials, and over $2300 in labor for work that was completed by 3 PM after a 7:15 AM drop off. The labor charges approach $300/hour (!), far in excess of customary rates. More

I have a 2002 Toyota Tundra pickup, which I purchased at a now-defunct dealership in Needham, MA (Salamone). When I moved near Herb Chambers Toyota, I thought I'd give them a try for service. I had a numbe a now-defunct dealership in Needham, MA (Salamone). When I moved near Herb Chambers Toyota, I thought I'd give them a try for service. I had a number of warranty/Tech. Svce. Bulletin issues with the truck...brakes, leather seat deterioration, and corroded wheel. All were handled with great friendliness and efficiency by the staff. Normal maintenance is also a plus. <br><br>I don't have particular knowledge about the sales side of this Toyota store, but have had pleasant conversations with the General Manager Don Papparella. More