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Herb Gordon Subaru - Service Center

Silver Spring, MD

5.0
1,051 Reviews

1,051 Reviews of Herb Gordon Subaru - Service Center

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May 01, 2024

Staff is friendly and kind. They listen and get the job done right. Service staff is exceptional. More

by sueh
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vitaliy Khlebnikov
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 30, 2024

I have had my Subaru Legacy serviced at Herb Gordon on a regular basis. Excellent results since day 1. More

by sosnowsk
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis Prada
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 13, 2024

Brought my Subaru in for a major maintenance issue and Luis was very thorough with the process and care. He got me a new Impreza RS loaner and it was a great drive. I encountered a mechanical issue after More

by David
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis Prada
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 14, 2024 -

Herb Gordon Subaru responded

Hi David, in order to deliver the best experience possible, we try to set high expectations for ourselves. We're so glad to receive your positive review. Our team is available should you require any extra help.

April 13, 2024

Vitaliy was wonderful as always. Excellent customer service. I am very happy with Herb Gordon and it'service. Keep up the great work. Thank you Vitaliy for great customer service. I More

by fsohrabi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vitaliy Khlebnikov
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 15, 2024 -

Herb Gordon Subaru responded

Hi, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! We hope you continue to choose us for all your automotive needs! Take care!

April 10, 2024

Vitaliy takes great care of my car! It’s easy to take your car in for service. More

by blaker
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vitaliy Khlebnikov
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 12, 2024 -

Herb Gordon Subaru responded

Hi, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! Safe travels!

April 02, 2024

Personnel are always friendly and helpful. Facility is well maintained. All issues are professionally addressed. More

by gchertoff
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vitaliy Khlebnikov
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 04, 2024 -

Herb Gordon Subaru responded

Hi, thanks for your great review, and for giving our dealership such a high star rating! We hope you continue to choose us for all your automotive needs! Take care!

April 01, 2024

Great service department! Vitalyi, especially, always goes above and behind for his customers. Thank you. More

by edobanach
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vitaliy Khlebnikov
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 04, 2024 -

Herb Gordon Subaru responded

Hello, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

March 28, 2024

I have been working with Michael Goodman as my Advisor for many years. I actually look forward to having my car serviced for the first time after driving nearly 30 years. More

by mom of 3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Goodman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Carey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 31, 2024 -

Herb Gordon Subaru responded

Hi, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! We hope you continue to choose us for all your automotive needs! Take care!

March 22, 2024

We always have a good experience with Herb Gordon, especially with our service pro, Michael. He’s the best! More

by CherylP
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Goodman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 25, 2024 -

Herb Gordon Subaru responded

Hi, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! We hope you continue to choose us for all your automotive needs! Take care!

March 21, 2024

Vitaliy, our service advisor at Herb Gordon Subaru always takes the best care of us. He makes us feel like we are his only customer. Thank you for what you do! Guido B More

by Guido B.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vitaliy Khlebnikov
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 22, 2024 -

Herb Gordon Subaru responded

Hi Guido, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! We hope you continue to choose us for all your automotive needs! Take care!

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