Herb Gordon Subaru - Service Center

Excellent dealership and service department The team at Herb Gordon Subaru really goes the extra mile to help their customers!! I bought my car from them in 2009 and from then on, the entire dea The team at Herb Gordon Subaru really goes the extra mile to help their customers!! I bought my car from them in 2009 and from then on, the entire dealership has made my day! The purchase went smooth and easy. But its the long term commitment that really makes the difference. Typically maintaining a car appropriately is a chore but not with the team there. Vitaliy is my service agent and he always makes sure that I get the same mechanic. Frank has always worked on my car and knows everything there is about its upkeep, maintenance, and most importantly, how we operate. Between Vitaliy and Frank, I know I am in perfect hands! The service manager, Greg, has gone out of his way to accommodate my needs and meet all my expectations. I can't say enough positive to express my sincere appreciation for the personal care that Vitaliy and the team exhibit. That personal attention really means a lot. They schedule my maintenance at my convenience, keep me updated about what is needed, give me options for repairs if needed, share their expertise and knowledge readily, offer me a loaner car if needed and help keep the pricing as low as possible. I will only have my car maintained at Herb Gordon. Thanks for continuing to make my day! Cindy Amdur More

Best Service Imaginable Easy to make appointment over the web. Our service representative, Ken Hansom, was ready for me on arrival and counseled me on appropriate service an Easy to make appointment over the web. Our service representative, Ken Hansom, was ready for me on arrival and counseled me on appropriate service and discounts. While waiting in the comfortable customer area, coffee and doughnuts were available. Additional items identified for service during the planned tasks were explained and I approved them. The total time required was very reasonable. I hope to continue my relationship with this dealer until my Forester gives up the ghost in 15 or 20 years or more. David Frager More

Great Service Not from the area but needed some work done on my car. My advisor Vitaliy Khlebnikov was very friendly and seemed genuinely willing to help me. They h Not from the area but needed some work done on my car. My advisor Vitaliy Khlebnikov was very friendly and seemed genuinely willing to help me. They had to keep my car over an extra night, but it wasn't a big deal because they lent the loaner car free of charge. Great place with awesome service. Would recommend More

Excellent Service and Friendly Staff Ken Hancsom is always accommodating in emergencies and incredibly friendly, as is all the staff at Herb Gordon Subaru. I am always on alert when it c Ken Hancsom is always accommodating in emergencies and incredibly friendly, as is all the staff at Herb Gordon Subaru. I am always on alert when it comes to mechanics and dealers who aren't too trustworthy, but I never feel those worries here. I take my car for oil changes and every repair needed and I'm always happy. More

Why I go miles out of my way, passing other dealerships As I drive past several dealert to have my Subaru Forester serviced exclusively at Herb Gordon Subaru, I think about why I go out of my way. It's alwa As I drive past several dealert to have my Subaru Forester serviced exclusively at Herb Gordon Subaru, I think about why I go out of my way. It's always the same answer: Ken Hanscom! I TRUST Ken. In the years he has managed the service of my cars. I KNOW that the work done has needed to be done. I am CONFIDENT that my car is road ready because he is attending to it and my safety as if I were a member of his family. Ken is the reason I will continue to EXCLUSIVELY use Herb Gordon Subaru for service. More

Reliable service every time The plastic shield by my front tire on my Legacy wagon had come loose and was hanging down and hitting the ground when I drove. I called Subaru and wa The plastic shield by my front tire on my Legacy wagon had come loose and was hanging down and hitting the ground when I drove. I called Subaru and was told I could come in that same day to get it fixed. When I arrived, Ken Hanscom, a friendly service manager I often deal with there, looked at the car. He told me it would be about an hour before it was repaired. However, I was pleasantly surprised when it was ready after only a half hour. Furthermore, Ken told me there would be no charge! I really appreciated the quick and no-charge service. Before coming to Herb Gordon Subaru I had taken my vehicle to another local Subaru dealer. I always had problems there with appointments and with unfriendly service. I am happier since I changed to Herb Gordon. Always reliable service here! More

Great Service Experience I had been experiencing a recurring problem with my Tribeca and on the second visit was told to correct the problem that was in the transmission would I had been experiencing a recurring problem with my Tribeca and on the second visit was told to correct the problem that was in the transmission would cost me $1900. I had just paid $300 for new transmission fluid. Well the car wouldn't start again 3 later. It in the next morning and Ken Hanscom was on duty thankfully. He determined that my car did not have the miles on it to have this problem most cars would have over 200K miles. And I always service my vehicle with the dealership. He said he would talk to his manager. They both then got on the phone with HQ. Imagine my relief when Ken called and said that Subaru would cover costs because the transmission issue should not happen to a low mileage car! Thank you Ken, you have made me a loyal Subaru customer! More

great immediate survice while traveling Ken Hanscom and the staff here were wonderful. They accommodated me while traveling for work on a Friday afternoon. I will be sure to come back here Ken Hanscom and the staff here were wonderful. They accommodated me while traveling for work on a Friday afternoon. I will be sure to come back here for additional service needs. Thanks! More