Heritage Chrysler Dodge Jeep Ram Parkville

Heritage Chrysler Dodge Jeep Ram Parkville
9219 Harford Rd
Baltimore, Maryland 21234
(866) 492-8843

Manufacturers: Chrysler, Dodge, Jeep, Ram

Most Reviewed Employees
Mike Kydd Mike Kydd
Sales
Nick Brilhart Nick Brilhart
Sales
Arandre Powell Arandre Powell
Sales
Brad Scammell Brad Scammell
Sales
Sally Vicarini Sally Vicarini
Sales
Shawn Jeffries Shawn Jeffries
Sales
Chad Edwards Chad Edwards
Sales
Jay Drummer Jay Drummer
Sales
Laron Lambert Laron Lambert
Sales
Bob Mazurek Bob Mazurek
Sales
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Dealership Amenities
There are no Amenities listed for this dealer yet. Dealer Amenities are for Certified Dealers.


Twenty-Four Month Rating: 4.8/5
271 Reviews
Heritage Chrysler Dodge Jeep Ram Parkville

Overall Score: 5 Star Rating4.8





About Heritage Chrysler Dodge Jeep Ram Parkville
Certified: Heritage Chrysler Dodge Jeep Ram Parkville
This dealership is a DealerRater Certified Dealer and is committed to providing quality customer service.

As a Certified Dealer, Heritage Chrysler Dodge Jeep Ram Parkville has the opportunity to contact reviewers that had unsatisfactory experiences at their dealership. Contact may be made privately, without giving out anyone's email address, through the DealerRater Message Panel with the goal to resolve any issues the reviewer experienced. Reviews will automatically post after the two week reconciliation period has ended.


This dealership is available to supply quotes for new vehicle inquiries.



zthompson
5/15/2012 3:40:08 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Herb Thomas

My Review of Heritage Chrysler Dodge Jeep Ram Parkville:
I gave an excellent rating to Mr. Herb Thomas because he made it happen! I thought I'd be given a hard way to go when I decided to purchase a new vehicle, but he worked with me. He had superior customer service, making sure I was comfortable while I waited; he even offered a beverage. The quality of work was appropriate. Because I had a specific car and color I wanted, he called around to other locations in an attempt to locate the vehicle I wanted, and he drove me to one of the lots to look at other cars in search of the vehicle I wanted. He was very friendly. When I became unsure of the car and deal, he was patient and informative; and even had casual conversation to ease the situation. I've purchased a few cars, but overall this was the best experience. Mr. Thomas even made sure I knew how to operate some of the gadgets in my new car before I pulled off of the lot. And, considering my situation, the price was great! I'll be recommending my friends!

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sherry.wilson@ssa.gov
5/8/2012 2:22:07 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Bob Mazurek

My Review of Heritage Chrysler Dodge Jeep Ram Parkville:
When I came to the dealership, I was met by Nancy Kawsy. She was friendly and courteous. I was not an easy customer as far as choosing the color car I wanted, but Nancy took as much of her time as I needed to make my decision. She was very patient and never pressured me and I feel that I got A+ service.

The business manager Bob Mazurek worked with us to get our payment to where we were comfortable. Nancy and Bob are a great asset to your company and a pleasure to work with. After the experience at this dealership, I would definitely recommend anyone to visit your facility.

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rbalducci
5/2/2012 1:24:06 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Jeff Webber

My Review of Heritage Chrysler Dodge Jeep Ram Parkville:
Great experience. Jeff explained the pricing options and the internet pricing. He gave us time to check out several vehicles and was very helpful and informative.

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Response from: Heritage Chrysler Dodge Jeep Ram Parkville
Added: 5/3/2012 9:47:57 AM
Hello Rbalducci, Heritage Chrysler Jeep Dodge Ram Parkville would like to sincerely thank you for taking your time to give us a complimentary review. We strive to provide excellent service to all of our customers and we love to know when we’ve succeeded. I will be sure to share your feedback with Jeff and the team! Thank you again for your review.

bichonlover
5/2/2012 11:15:18 AM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Shawn Jeffries

My Review of Heritage Chrysler Dodge Jeep Ram Parkville:
We were very impressed with the deal we received on the Dodge Charger we purchased from Heritage on April 26th. Our salesman, Shawn Jeffries, was great to work with...he moved things along quickly and smoothly with no hassles. Would definitely recommend this dealership to friends and family!

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sweeneyc
4/30/2012 12:37:38 PM

Overall Score: 5 Star Rating   4.6  

Reason for Visit: Sales (Used)

I recommend this dealer: Yes

Employee(s) Dealt With: Ron Max

My Review of Heritage Chrysler Dodge Jeep Ram Parkville:
Experience was very good. Found Ron Max to be very friendly and personable. He took the time and went the extra mile to make sure we were satisfied. Only complaint I can scrape up would be parking. Would recommend to family and friends and will visit again when I need another vehicle if still living in the area.

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Lilmitsu02
4/28/2012 3:36:04 PM

Overall Score: 5 Star Rating   4.8  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Nick Brilhart

My Review of Heritage Chrysler Dodge Jeep Ram Parkville:
He spent a lot of time with me and made a great effort to understand my needs and situation.
I enjoy dealing with people that put themselves into the customers shoes and helps them in everyday possible
I can genuinely say I'm glad nick was my sales person

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my1stjeep
4/26/2012 10:19:04 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Shawn Jeffries

My Review of Heritage Chrysler Dodge Jeep Ram Parkville:
I was sent to Heritage Chrysler Dodge Jeep Ram Parkville by AAA with a target price and Shawn Jeffries help me choose the best jeep in my price range and Mel made my purchase affordable!

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weaqpw
4/26/2012 1:36:03 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Chad Edwards

My Review of Heritage Chrysler Dodge Jeep Ram Parkville:
I thought there was a friendly professional atmosphere. The car was ready for demo when I arrived. Its features were explained and demonstraded very well. I would reccommend this dealership to my friends.

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osktattoo
4/20/2012 11:10:02 PM

Overall Score: 5 Star Rating   4.8  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: nancy fawzy

My Review of Heritage Chrysler Dodge Jeep Ram Parkville:
Nancy worked very hard to get me the van no one else was willing to help me get! She even did everything for me through the internet since I have 2 small children and a job and coming into the dealership several times to work everything out! All I had to do was go to the dealership for an hour sign papers and drive away in my new van! Great experience! I would recomend this dealership, especially this sales lady, to any and everyone!!!

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ericka4lax
4/18/2012 10:41:21 AM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Jeff Webber

My Review of Heritage Chrysler Dodge Jeep Ram Parkville:
Purchased our new VW Jetta from Jeff. He was awesome to work with, not pushy & had us in & out in no time! Our experience with Heritage was great & would def come back again!

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