Within minutes, the salesperson conceded their ads WERE misleading but "everybody does it." But, according to him, it's the public's fault. We FORCE them to do that otherwise they wouldn't sell any cars. Interesting view. And the Jeep Compass is being replaced by the Grand Cherokee (it's actually being replaced by the Cherokee but he was close) but they are going to keep selling it. Not sure how you keep selling something you no longer make but what the heck. Weirdest visit to a dealer ever. They should visit Heritage's VW and Mazda dealers for lessons on how to treat people. Both are very good.

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Jeffries was amazing when it came to test driving, buying, and knowledge. He didn't rush us along, and he made the experience enjoyable. He was very personable with my entire family. From my 4 month old to my husband and I, he catered to us. He got me in my new Jeep and out of my old one very quickly! Thank you for everything! You were great!

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I really enjoyed working with Shawn. He went out of his way to make sure my children were happy and even apologized for not bringing in his iPad so that they would be entertained while they were there. I felt no pressure at all from Shawn, nor did feel in anyway that Shawn was working for commission instead of working for the customer. If their was such a title as "salesfriend" instead of salesman, Shawn Jeffries embodies this concept. Thanks again for a great experience.

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I received the best price in the Baltimore, Maryland / Hanover, Pennsylvania area by making the trip to Heritage. We were able to negotiate the price on my new Durango via the internet with no sales pressure. They went over $1000 below invoice price and then we subtracted about $6500 in factory rebates. I also traded in my old vehicle. They gave me $750 more on my trade then another nearby dealership. John Young and Shawn Jeffries made every effort to ensure I was pleased. I will definately be back someday.

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The service department advisors are extremely friendly and knowledgeable. I could not get my car started one day on Joppa road. On his day off George Clifford saw me carring a battery and stopped. He road me a half of a mile and installed the battery in my car. This is supperior customer service. I value his advice on any needed repairs. He is completely honest and trustworthy. The service department is the main reason I have purchased seven vechiles from Heritage. Thanks to George and Mr. Jim .



Don

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My Honda Civic's hybrid battery needed to be replaced, and hybrid batteries are very expensive. My Civic has 131,000 miles, and had I elected to have a new battery installed it would cost me $4,200.00! Moreover, the car would still have 131,000 miles. So, I elected to try to find something reliable and affordable. I found a used Toyota Corrola at Heritage Chrysler Jeep Dodge Ram, and making the deal wasn't an onerous experience. Ron Max was my salesman and he did a great job working with me. I would recommend Heritage.

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Sarah Slokan quoted a price of $1,405 (including tax) to fix my 2004 Dodge Durango's right side exhaust manifold. She quoted $323 for parts and $990 for 9 hours of labor. She gave me the list of parts that were needed for the job and I called another Dodge dealer's Parts Department to check the pricing. When I called her back and questioned her addition she immediately recalculated the quote at $189 for parts.
Thompson Dodge on North Point Blvd. did the job for $580. $458 in labor, and $85 in parts. It took them half the time that she quoted.
BE CAREFUL. If she lied about the only thing that I could prove was inflated, what else do you think that she was inflating? I am not a mechanic. If I had not questioned her on the price breakdown we would have overpaid by $900.

Parts that Sarah said I needed ($189):
2 exhaust manifold gaskets
2 heat shields
24 nuts and bolts
2 exhaust attached hardware kits

Parts that Thompson used ($85):

4 Exhaust manifold bolts
4 Nut-hex flange lock
2 Nut-hex flange lock
2 Bolt-hex head
1 Exhaust Manifold Gasket
4 Stud-double ended

This is especially disappointing because my family has bought 3 cars here in the last few years. One would think that our business would matter more to them.

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When my husband walk through the doors we were greated with respect and professionalism. Herb Randolph was our sales person and he was wonderful. We did not get that hurry up feeling to purchase a car. Everyone worked with us from Mr. Randolph, the managers and even the finance person. We walk out of the dealership feeling satisfied and not stressed out. When we are ready to buy another car I will be returning to Heritage. I will be sending all of my family and friends there. Thank you so much.

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Ron Max was a pleasure to work with. I was put in touch with him through an Internet request and he promtly got in touch with me in a courteous and professional way. I had visited another dealership prior to going to Heritage Jeep in Parkville and was completely turned off by the lack of knowledge the sales person had. Ron was the complete opposite. He thoroughly explained the vehicle and spent from 10am-5pm making sure I was getting the vehicle I wanted. He even delivered the car the next day and it is absolutely beautiful. He also took the time to go back over the features to make sure I had all the answers. Had a great experience with sales, management and finance. I would highly recommend this dealership to anyone!

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Nick was great he went above and beyond that extra mile at finding us the right jeep we were looking for. It was worth the three hour trip to get there. He got us extactly what we wanted . The whole experience at Heritage Jeep was great .It is a pleasent place to do business with. When the time comes for us to purchase another new car we will go back. And I would recommend this dealership and Nick to anyone. Thanks again Pete AND Patti Larsen

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