Heritage GMC Buick - Service Center

I made my appointment 2 weeks before through the GMC app, on the day of my appointment I arrived and the man who attended me first told me that he was not in the system, that I should come back later, that I on the day of my appointment I arrived and the man who attended me first told me that he was not in the system, that I should come back later, that I should make an appointment by call because the app doesn't send it to them, then Marcus arrived and he wanted to take my truck for the scheduled service, it's not my fault that the app doesn't work, the dealer and all of GMC promote it but it can't be used because it doesn't work? Apart from that, after they rotated the tires, my truck is vibrating when I drive at 70 m/h, now I don't know how to make the appointment More

The service department is always professional and efficient! We always choose Heritage GMC Buick in Rockwall!! efficient! We always choose Heritage GMC Buick in Rockwall!! More

Marcus was great, had me in and out quickly, and used my coupon to save me money! coupon to save me money! More

Waited almost 2 hours for oil change and change sensor on one tire. Went to inquire about the wait and shortly after that, my car was complete. I noticed customers who came after me were leaving before me. one tire. Went to inquire about the wait and shortly after that, my car was complete. I noticed customers who came after me were leaving before me. After paying almost $300, it would have been a courtesy to rinse the black dust from my tires. I thought Dealerships wash customers vehicles after they are serviced. More

Great service, easy in and out, good good good good good good good good good good good good good More

Took wayyyyyy too long, service could have been a lot better. We were dealt with several delays. better. We were dealt with several delays. More

This dealership went above and beyond to help with alignment issues. I could not be happier with there service. alignment issues. I could not be happier with there service. More

I went in for a scheduled oil change and tire rotation. All of my past appointments have been great but also free as part of my three year courtesy maintenance plan. The service went quicker than normal an All of my past appointments have been great but also free as part of my three year courtesy maintenance plan. The service went quicker than normal and I have pay which was no problem. I signed the paperwork and left the dealership as I was driving, I noticed the air levels in my tires had not changed. My front driver’s side tire had been at 30psi and the other three tires were at 35. I had been meaning to put air in the low tire but didn’t because I knew I had a scheduled service. The same tire which was in the same position and had not been rotated nor aired up. I turned around and went back to the dealership and they fixed the issue. It should not have taken two trips to the dealership to get this done! More

Friendly fast service, made sure I understood the job provided. Answered my questions about another issues I’m having. provided. Answered my questions about another issues I’m having. More

It took a little longer than usual, but overall was good service. Thanks again. Shirley service. Thanks again. Shirley More