Heritage GMC Buick - Service Center

For Some reason every time I go for service there is a flaw, I went in there to get a transmission done, After I went pick it up I notice a weird smell, Today a week later when I need it the AC because we flaw, I went in there to get a transmission done, After I went pick it up I notice a weird smell, Today a week later when I need it the AC because weather finally is hot, I noticed the AC is blowing hot air. Im calling tomorrow and and find out what can they tell me about it. More

Heritage Buick GMC HAS Excellent customer service in their Service Department! Hands down. Everyone will greet you and inquiry about your day. I enjoy the interaction there! Thank You! their Service Department! Hands down. Everyone will greet you and inquiry about your day. I enjoy the interaction there! Thank You! More

The service advisor was kind and helpful. Service was fast and excellent. Definitely coming back Service was fast and excellent. Definitely coming back More

Great service experience. Heritage has been a pleasure to do business with. From sales to service. Heritage has been a pleasure to do business with. From sales to service. More

Brad was a great help and made my service experience easy. Highly recommend them for your service needs! easy. Highly recommend them for your service needs! More

Heritage Buick , Rockwall is the only place I will take my car for Oil Changes or any repairs my car for Oil Changes or any repairs More

They got us in before our appointment time and service was done quickly and curiously was done quickly and curiously More

Great service. Timely. Michael takes care of me when I call. Brad thanked me for using their service. I will keep coming back. Timely. Michael takes care of me when I call. Brad thanked me for using their service. I will keep coming back. More

The service center was backed up, so they were not able to get me in right away. They claimed they had loaner vehicles, but none were available. When they did get my car in, it was repaired in a timely m to get me in right away. They claimed they had loaner vehicles, but none were available. When they did get my car in, it was repaired in a timely manner. However, we requested that they also do an oil change. When we arrived to pick up my vehicle, they had forgot to do the oil change. I was going to be pushing it to get to work on time as it was, so we declined. My car was also returned dirty. I guess the days of doing a quick vacuum and running it through the car wash before returning it from the dealership are gone. Disappointed. Frustrating. And I test drove a new vehicle while I was at the dealership, I know that’s a whole separate department, but he was sexist, made inappropriate jokes and comments about his wife’s boob job and blatantly lied to my face more than once. I called him on his “xxxxxxxx” and he missed out on an opportunity for a $105,000 sale that day. More

My 2021 Yukon had what I suspected to be a bad battery. I called service to let them know my Yukon was coming in via a tow and what the problem was. The service advisor was Sam M. I was told it should just I called service to let them know my Yukon was coming in via a tow and what the problem was. The service advisor was Sam M. I was told it should just a take a couple of hours to resolve. The tow truck arrived at Heritage at or about 2 PM. Multiple calls made to service after 5 PM were unanswered. At or about 6 PM I did speak with Sam who told me they did not have the battery on hand and it would be the following day before the situation with my vehicle would be resolved. He stated he would not charge me labor because of the inconvenience I was experiencing. The end result was a multitude of failures on part of service. One, absolutely no phone calls at any time from Sam to provide a status Two, the several phone calls I made to service were unanswered (no voice mail, nothing...) Three, I was charged the labor Four, when I drove the car there was a message that my steering wheel lock needed attention. Yet the service invoice showed my vehicle received a multi-point inspection. How and why did no one from service or the advisor make note of the steering lock matter and look into it. I have dealt with the GMC dealership for many years. Sales and service. This was by far the worst experience of all the years. More