Heritage Mazda Towson

I was treated with great respect, everyone was very friendly and very nice. They tried to meet al my needs and made sure that I was taken care of and any questions that I had they were answered. They friendly and very nice. They tried to meet al my needs and made sure that I was taken care of and any questions that I had they were answered. They were able to work with me and made sure that when I left the dealership that I was going to be happy and I was. More

I went in for an oil change and after all things considered, decided I needed a new vehicle. CX-7(AWD) is the way to go for me and after working with Dora in the service dept. she walked me upfront considered, decided I needed a new vehicle. CX-7(AWD) is the way to go for me and after working with Dora in the service dept. she walked me upfront and introduced me to Scott (Manager) who then got my salesman Rick Trudaeu working with me. I wanted a brand new 2010 CX7 and wanted the price to be the driving force behind the deal. Without being pushy or sneaky, we found the right Mazda for me. It was painless and I never felt like I was being taken advantage of. Rick and Scott were both fun to work with and professional. One of the other things that impressed me about the dealership overall is that everyone was smiling! It seemed that they all liked their jobs and it showed. I was also impressed that they had healthy snacks in their vending machine, even for me since I have a Gluten Allergy- they had a Gluten free snack....wow. I would recommend to anyone looking for an AWD vehicle to get a CX7 and for them to purchase it from this Dealership and ask for Rick! More

It was very refreshing to work with the staff in purchasing my Chevy HHR. No pressure sales, just honest exchange of information and upfront numbers. The staff couldn't have been friendlier or mor purchasing my Chevy HHR. No pressure sales, just honest exchange of information and upfront numbers. The staff couldn't have been friendlier or more helpful. I would most certainly recommend Heritage Mazda Towson as a must stop when looking for a new or used car. Thank You More

This was my first experience buying a car from a dealership, and I would highly recommend this dealership for anyone looking to buy a new or used car! Malik was extremely friendly, courteous, resp dealership, and I would highly recommend this dealership for anyone looking to buy a new or used car! Malik was extremely friendly, courteous, respectful, and knowledgeable. He patiently entertained my many questions about the cars I was interested in, without being pushy or condescending. The paperwork was handled in a timely fashion, and furthermore, Scott connected me with a new insurance agency that gave me an excellent price compared to the agency I had been with before! I left Heritage Mazda feeling extremely happy with the quality of service I was provided by the sales team, and confident that I had purchased a wonderful car for a great price! More

Brett and Sam were both extremely helpful throughout the process and went above and beyond to make sure my sale went through at a price that I was comfortable with. I would recomend this dealership to anyo process and went above and beyond to make sure my sale went through at a price that I was comfortable with. I would recomend this dealership to anyone that is looking for a great sales team and a professional experience. The only thing that I would of liked more info on was what was included with my vehicle, I purchased a used 2010 GMC Acadia and it was missing a key, the owners manual and head phones for the DVD system. However, Brett went out of his way to get me a key made and he also found me a manual online and got me the headphones I needed, which I think speaks to the excellent customer service that they have at this dealership. More

My experience at Heritage Mazda in Timonium was my first buying a car myself. Everyone I worked with was extremely helpful and knowledgeable. There was no pressure, just assistance in trying to get me into buying a car myself. Everyone I worked with was extremely helpful and knowledgeable. There was no pressure, just assistance in trying to get me into the best car possible with the price I needed. I will absolutely recommend and come back to Heritage Mazda in the future for any other trade in's and/or purchases. More

I had a terrific experience and have never owned a Mazda before. My brother-in-law has 2 of them and highly recommended getting one. Mr. Ndiaye was professional, courteous,respectful and engaging. He was before. My brother-in-law has 2 of them and highly recommended getting one. Mr. Ndiaye was professional, courteous,respectful and engaging. He was solicitous and not aggressive in his sales approach. Mr. Feinstein was friendly, engaging,and professional. Both worked diligently to help me purchase the car I wanted and at a GREAT price. Mr. Samuel B. was also courteous and very helpful in completing the financial arrangements. All stayed overtime to help complete the deal and I appreciated that. I have and will continue to recommend Heritage to friends More

This has been the best car buying experience I've ever had. The sales people were wonderful. I knew I wanted a Mazda 6, but was uncertain as to the options offered. They explained them to me, showed me th had. The sales people were wonderful. I knew I wanted a Mazda 6, but was uncertain as to the options offered. They explained them to me, showed me the cars with different options side by side. I was also uncertain about color. They did not have one of the colors I thought I wanted on the lot. They went out of their way to locate a car with the color at another dealership and moved it within an hour for me to see. I drove away satisfied I had the car I wanted, at the price I wanted to pay. I would recommend them to anyone! More

We could not be any more pleased with Heritage and Ricardo. We were immediately put at ease, and Ricardo did a great job at answering all of our questions. We felt very comfortable during the whole Ricardo. We were immediately put at ease, and Ricardo did a great job at answering all of our questions. We felt very comfortable during the whole purchasing process, and the customer service was fantastic. We'd been to around 10 dealers before we purchased our new Mazda, and we were most pleased with Heritage. I highly recommend them for new or used car purchases. More

My car buying experience was actually fun, rewarding, and very fulfilling. From the very beginning, Brett was professional yet likable, and he really went above and beyond the call of duty in ensuring I got very fulfilling. From the very beginning, Brett was professional yet likable, and he really went above and beyond the call of duty in ensuring I got the exact car I wanted at the best price we could agree on. I never felt shamed, pressured, or negatively viewed about any of the process of negotation, which is a far cry from my only previous car-buying experience, at Ourisman in Laurel (where I will never return). Brett was patient and easy to work with and by the end of multiple hours of talking, driving, and bargaining, I considered him a friend. I will absolutely come back to Heritage. Brett said he sold Mazdas because he believed in the product, and this is before he knew that I decided to buy another Mazda because I narrowly survived a very bad car crash in my previous Mazda3. Mazda earned my loyalty through how its product performed under pressure, and Brett and the dealership earned my loyalty through their performance as well. Brett personally took the time to show me (or actually set up) every cool feature on my car, which I really appreciated. He was as excited as I was about the prospect of me driving home in a new Mazda3. Moreover, on a general note, I was very impressed by the clean, state-of-the-art service facilities and the general friendly attitude of the dealership. THANKS SO MUCH! More