My Review Of Heritage Mazda Towson:
I purchased a 2014 Mazda 6 Touring from this dealership about a month ago. The car is absolutely perfect. Drives great, safety features are stellar, and with the MPG are exactly what I needed. The purchasing process was not all that bad, I dealt with Mike Edwards directly and I truly believe I ended up with about the lowest price I could have gotten and more than comparable value for my trade in. It did get to be a little pushy at times but it's a car dealership and that's pretty typical.
Here is where the problems started. I closed on the car, signed my paperwork and was handed the keys. Only stipulation was that I needed to bring the title for my trade in back the next day and have the GPS and Auto Armor (a protective coating for the paint job) applied. I was assured that this process would not take very long and I would be out of there in no time ( I ended up having to wait over 6 hours).
I got the car back and it was a Saturday, so the dealership was packed. I took the car to the open parking lot next door and was taking a look at things and noticed that my car had a key mark and paint chipped off on the rear bumper. I immediately brought the car back over and told them about the damages. At first, they had the audacity to suggest that I somehow managed to key my car and have paint chipped off in under 24 hours of ownership. After informing them how ridiculous that was, they acknowledged their responsibility, took pictures, and said if I brought it back in they would get it fixed.
Everything was fine at first trying to work around my schedule and their schedule for the first week after it happened. Then, I was told they would pick the car up and leave me a loaner. An hour and a half before that was supposed to take place, they sent me an email (did not call) and canceled. My girlfriend had taken off work early to get home in time to hand them the keys and get the loaner car.
From that point, I did not get a follow up email trying to arrange another time to have this taken care of. I emailed Mike time and time again and left him a voicemail and he did not even give me a response. I finally got a hold of him on the phone and hashed it out with him. On that call, he once again suggested that they were doing me a "favor" and that there was no proof that the damages occurred during the Auto Armor application process. Unbelievable.
I officially bail on any efforts to deal with him and proceed to the manager. Got him on the phone, told him I would drop the car off at 9AM and he said great we will be ready to go. So they take my car and get the work done on it. I return 2 days later and I see that the paint chips were gone but the key mark was there plain as day. Then the car is taken to the detail team and they attempt to buff out the scratch. Once again, I am handed my keys and told "you are good to go". What do you know, I go back and the scratch is still there plain as day. On top of all of this, they tried to hand me my keys back 2 times without walking around to the back of the car to see if the scratch was gone. They said to come back when I need an oil change and attempt to have it taken care of again. I am not holding my breath.
Moral to the story, the purchasing process here was solid. Great back and forth communication via email and phone calls. As soon as the purchase is made, that communication ceases. Unimpressed and I will be looking for a new Mazda dealer in the future.
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