Heritage Mazda Towson

Terrible communication, uninformed staff I went in for a replacement key for our Mazda Tribute. I called on a Tuesday and came by the next day (Wednesday) for them to take a look at the key a I went in for a replacement key for our Mazda Tribute. I called on a Tuesday and came by the next day (Wednesday) for them to take a look at the key and the car - fine. Service staff said they had to order the key and remote entry fob, but that it would be ready for pick up the next day - fine. He said there was no need to make an appointment because programming the key took only a couple of minutes. Thursday I called before I drove out there, and the same service staff member had no recollection of our conversation, could not find the record of the order, and apologized, saying he would do it now and it would be ready the next day - annoying, but fine. Monday I went to pick it up and they did have it, but asked if I was going to wait while they cut the key and programmed it, which might take anywhere from just a few minutes to an hour, max. An hour?? What happened to a few minutes? I said I was on my lunch break from work and couldn't wait an hour, so would make an appointment for later in the week when I had more time. Thursday (now a full week after my initial call), I came in for the appointment. An hour later, not one person had checked in with me, updated me on the progress, or otherwise acknowledged that I was still sitting there. I went back to the service desk and asked how much longer it would be, and was told that they had no idea, they were having trouble with the fob and it might never work. At this point, I spoke with a manager and explained the long story and that I was frustrated that I was still sitting there an hour (and a week!) later with no idea of how much longer it might be or whether it might be done at all. I told her I was not able to wait any longer, and would not be coming back again for the same key, particularly after her service staff had told me it wasn't a big deal and wouldn't take long to do. She told me that the key (minus the fob), actually, was ready to go and that since I had requested it I was responsible for paying for it. I said I would not pay for just the key when it was not my full order, and I would not have come in for just a key. She finally did release my car without payment for the key, but not without acting as though I was being completely unreasonable and overreacting to the situation by refusing to wait any longer or come back yet again for the same purpose. We have never done business with this Mazda dealership before, and will never be back. More

So Worth It! I just purchased my fourth Mazda and what can I say - Gabe and Garrett rock! As a female, I understand that car buying can be intimidating, but these I just purchased my fourth Mazda and what can I say - Gabe and Garrett rock! As a female, I understand that car buying can be intimidating, but these guys were up front, personable and helped get my payment to a reasonable amount. If you're looking for a quality vehicle with add-on services and coverage, I highly recommend Heritage Mazda Towson. More

Good Experience, First-Time Buyer All around great experience. They beat my credit union's finance rate. The finance specialist was a little pushy with extra offers, but not too bad. All around great experience. They beat my credit union's finance rate. The finance specialist was a little pushy with extra offers, but not too bad. More

Amazing customer service Working with Ralph and Garrett at Heritage Mazda was a serious blessing. They did everything they could to make my experience great. They truly do ca Working with Ralph and Garrett at Heritage Mazda was a serious blessing. They did everything they could to make my experience great. They truly do care about their customers' satisfaction, and I would recommend this dealership to anyone looking at mazdas!! More

2015 Mazda 3 Purchase Sang was very pleasant to do business with. The process was smooth and easy and he gave me several tips on how to manage auto loans and what not. He e Sang was very pleasant to do business with. The process was smooth and easy and he gave me several tips on how to manage auto loans and what not. He even gave me a ride to the dealership on his day off so I did not have to bring another person with me to pick up a car! If you ever visit Heritage Mazda in Towson, be sure to ask for Sang for a purchase of your future car! More

Simple process Sang and Jody helped me purchase a new mazda3, it was a painless affair overall and everyone was very professional. No overly aggressive sales tactics Sang and Jody helped me purchase a new mazda3, it was a painless affair overall and everyone was very professional. No overly aggressive sales tactics like other dealerships. More

Easy and very friendly Sang Dang helped me with my purchase. The experience was painless, quick and he was very pleasant. I would definitely recommend purchasing a vehicle h Sang Dang helped me with my purchase. The experience was painless, quick and he was very pleasant. I would definitely recommend purchasing a vehicle here. More

A really good dealership I really enjoyed my experience at Heritage Mazda. Gabe helped me out and was a pleasure to work with, as was the rest of the staff. I would totally I really enjoyed my experience at Heritage Mazda. Gabe helped me out and was a pleasure to work with, as was the rest of the staff. I would totally recommend this dealership to anyone in the market for a new Mazda! More

Good service. Mr. Dang was very nice and understanding he made it a very smooth transition to get a new car. He worked very hard for me to get a loan Mr. Dang was very nice and understanding he made it a very smooth transition to get a new car. He worked very hard for me to get a loan More