Hiley Mazda of Arlington

Hiley Mazda of Arlington
1400 Tech Centre Parkway
Arlington, Texas 76014

Sales: (817) 575-6000
Service: (817) 575-6000
Parts: (817) 575-6000

Manufacturer: Mazda

HileyMazda
Most Reviewed Employees
Jason Husfled Jason Husfled
General Sales Manager
Mara Sidique Mara Sidique
Internet Sales Manager
Aaron Cortinas Aaron Cortinas
Sales Manager
Rodney Gayle Rodney Gayle
Sales Associate
Mike Odeh Mike Odeh
Sales Associate
Matt Lero Matt Lero
Internet Director
Kevin Olszta Kevin Olszta
Internet Sales Manager
Need a New Car?

Dealership Amenities
After Hours Drop-Off
Automated Car Wash
Cable TV
Children's Play Room
Customer Lounge Area
Drive-In Service
Free Coffee
Free WiFi
Pet Friendly
Rental Car Service Onsite
Shuttle Service
Television
Vending Machines

Hours of Operation
Sales/Showroom

Monday: 8:30 AM - 8:00 PM

Tuesday: 8:30 AM - 8:00 PM

Wednesday: 8:30 AM - 8:00 PM

Thursday: 8:30 AM - 8:00 PM

Friday: 8:30 AM - 8:00 PM

Saturday: 8:30 AM - 8:00 PM

Sunday: Closed


Service

Monday: 6:00 AM - 6:00 PM

Tuesday: 6:00 AM - 6:00 PM

Wednesday: 6:00 AM - 6:00 PM

Thursday: 6:00 AM - 6:00 PM

Friday: 6:00 AM - 6:00 PM

Saturday: 8:00 AM - 5:00 PM

Sunday: Closed

Twenty-Four Month Rating: 4.7/5
74 Reviews
Hiley Mazda of Arlington

Overall Score: 5 Star Rating4.7



About Hiley Mazda of Arlington
Certified: Hiley Mazda of Arlington
This dealership is a DealerRater Certified Dealer and is committed to providing quality customer service.

As a Certified Dealer, Hiley Mazda of Arlington has the opportunity to contact reviewers that had unsatisfactory experiences at their dealership. Contact may be made privately, without giving out anyone's email address, through the DealerRater Message Panel with the goal to resolve any issues the reviewer experienced. Reviews will automatically post after the two week reconciliation period has ended.


This dealership is available to supply quotes for new vehicle inquiries.

About Hiley Mazda of Arlington
Welcome to Hiley Mazda, here you can shop for new Mazdas or used cars at our Hiley Mazda Arlington dealership serving the Fort Worth, Dallas area. Come visit us to test drive a Hiley Mazda, speak to one of our certified Hiley Mazda experts, or discuss auto financing options. You can also reach us via phone at (800) 949-4817. Hiley Mazda always has a wide selection quality autos from Mazda for the Arlington, Fort Worth, Dallas and DFW area. Our wide selection of new and used Mazdas ensures that we have a vehicle for everyone, no matter what it is you're looking for.



jasontcu@hotmail.com
5/15/2012 1:48:23 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Jason Husfled

My Review of Hiley Mazda of Arlington:
Great experience from day one. The staff is friendly. The salesman was helpful and willing to go the extra mile to help me find the right car.

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alisha bass
5/7/2012 4:39:25 PM

Overall Score: 2 Star Rating   2.4  

Reason for Visit: Sales (Used)

I recommend this dealer: No

Employee(s) Dealt With: Kevin Olszta

My Review of Hiley Mazda of Arlington:
I live south of Waco. I agreed on a price with the dealer before ever seeing the vehicle. I took off work & drove to Arlington to test drive. When I got back from the test drive, I was told the vehicle was sold while I was driving it. There was no courtesy call to tell me a sale was pending before I wasted my time & gas to travel 2 hrs. Then wasted my time test driving. Don't waste your time either.

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dthoney
4/30/2012 4:10:12 PM

Overall Score: 3 Star Rating   3.0  

Reason for Visit: Sales (Used)

I recommend this dealer: No

Employee(s) Dealt With: Jason Husfled

My Review of Hiley Mazda of Arlington:
I bought a used 2006 Silverado back in October and got a ticket for my window tint being to dark I had no idea it was to dark and have asked Hiley to at least pay half. Have not heard back from them

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fredricschultz@gmail.com
4/24/2012 11:40:32 AM

Overall Score: 2 Star Rating   2.2  

Reason for Visit: Sales (New)

I recommend this dealer: No

Employee(s) Dealt With: Seth

My Review of Hiley Mazda of Arlington:
Hiley Unsatisfied:(
I like most people had already researched the internet and had a good idea of the value of my trade and the price of the 2012 Mazda 3 I was looking to purchase. My first stop was Hiley Mazda in (Arlington) because of its proximity to where I work. All was well until the the sales manager named Seth got involved. He gave me a good value for our trade, but he evidently enjoys playing the new car game ( he plays hardball) with the price of the new car. I gave him a chance to come back with a lower price and he stood his ground. I just walked out. My time is too valuable to play car games.
The next morning checked my email and had an email from Mike Shumann at Hiley Mazda in (Hurst). The offer was for the same model and equipment of the Mazda 3 and was priced considerably less than his counterpart in Alington and a little lower than my research had suggested was fair. We drove to Hurst met with Mike and told him the our trade had already been appraised at the Arlington location he agreed to accept that appraisal. Absolutely NO car games at the Hurst location, the experience was pleasant and quick. We love our 2012 Mazda 3, we are Hiley satisfied :)! I don't know how the two dealerships with the same name can be so different .
So, if you enjoy playing new car Hiley Mazda in Arlington is your place and Seth is your man. If not,Hiley Mazda in Husrt is where you need to go! To be fair, we bought a Mazda Miata from the Arlington location several years ago and it was a pleasant experience.

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jpro0311
3/19/2012 7:02:18 PM

Overall Score: 1 Star Rating   1.0  

Reason for Visit: Sales (Used)

I recommend this dealer: No

Employee(s) Dealt With: Cody Wiggins, Seth, Shane, Clayton, and Sales managers Manager did not get his name

My Review of Hiley Mazda of Arlington:
In the state of Texas a Verbal Agreement is legally binding. I started off with that because of the situation I have dealt with, with this dealership. I am a Disabled Veteran who served in the U.S. Army, therefore I have a trust for my fellow Americans. Big mistake I will never trust anyone again especially a Car Salesman. My wife found a car on the internet at Hiley Mazda (used). Once my wife was approved through the dealership her and I both got emails instantly saying that she was approved for a vehicle at their dealership. My wife and I went to the dealership and dealt with Cody Wiggins for aproximately, 3-4 hours trying to get the deal right for the vehicle. Anyhow when my wife and I took the vehicle for a test drive the vehicle was making a squealing sound. As I was sitting in the back seat I mentioned to Cody that in small writing on the paper in the window, said I have to get it in writing for anything to be covered on the vehicle. Cody said no we will be sure to get it fixed, it is just the belt. Needless to say my wife and I have been back to the dealership 3 or 4 times trying to get this squeal fixed. I even took it to a Mechanic and spent $45.00 to get it diagnosed. After it was finally assesed the first time we were told it was just grease. The second time they could not hear it, and the third time we left vehicle there all day. Yes it only happens when the vehicle is cold because when the vehicle warms up the bearings expand and it stops squealing. That's when we got the final assesment that it was the Tensioner Pulley for the Serpentine belt. Anyone who has changed a Serpentine belt knows that you change the Tensioner out at the same time, it's like changing your air filter when you change your oil they go hand in hand. Anyhow after the run around with numerous sales managers and their managers we were blatantly told that Cody denies that the dealer is responsible for the part. It's only a $256.00 charge to get it fixed but the fact of the matter is that we were assured the vehicle was not going to have that same horrible squeal when we got it. Buyers Remorse definitely, Never again will I shop at Hiley Mazda/Volkswagen, I will be sure to let all my fellow Soldiers and Home Depot associates know where not to shop. Shane and Clayton in the service department did all they could to take care of us this is strictly about the shotty Salesman that Hiley employs. I work for the largest Home Improvement retailer in the world maybe they should come into the Home Depot and see what true Customer Service really is.

Yours Truly:
Extremely Unsatisfied customer J.Provost

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larrystaf
3/3/2012 12:26:46 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Mara Shiddique

My Review of Hiley Mazda of Arlington:
After searching the internet for a crossover SUV I decided to check out the Mazda CX-9. The car got great reviews online and I really liked the sporty look. I checked out the inventory of Hiley Mazda online and found just the ca I was looking for. I emailed the internet sales department and Mara Shiddique quickly responded to my inquiry by sending an invoice for the car I was looking at. The price was about 2000 lower than the average price paid in my area as reported on Edmunds. Mara also followed up with a phone call to see if I was interested in a test drive, I said sure and off I went. Mara told me to call on my way so she could have the car I wanted out front and waiting when I got there. The car was waiting as promised and so was Mara. She quuckly went over some of the features on the car and off we went. Loved the car, drove well, felt sporty, and could still seat seven. The price was fair so after a quick trip to financing time to drive home. Mara then took 30 minutes explaining how to work the various systems in the car, not only that but she bookmarked several pages in the owners manual on items that people frequently have difficulty with. If you'd like good customer service, a fair price, and finally want to leave without feeling like you've been taken then I would definitely recommend Hiley Mazda of Arlington, especially internet sales.

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lohall06
11/21/2011 10:57:22 AM

Overall Score: 1 Star Rating   1.0  

Reason for Visit: Sales (Used)

I recommend this dealer: No

Employee(s) Dealt With: Jason Husfield

My Review of Hiley Mazda of Arlington:
I am totally disappointed in my experience at Hiley Mazda. I bought a truck there last week and well, first of all, I drove it home and then realized that I had no paper dealer plates on the truck. So I kept my rental truck for another day and left the truck I just bought at home. The next day I went back and picked up the paper dealer plates and put them on my truck so I could drive it to work the next day. I drove the truck to work and when I left for lunch it started dropping all the coolant. Since I had barely put 20 miles on the truck I called Hiley Mazda and asked what they wanted me to do with it, figuring they would at least want to look at it and help me with the repair costs. No such luck. They told me that I bought a truck as is and they can’t do anything about because “I bought the truck for less than the internet price.” I was also told by the Sales Manager Jason Husfeld that “had I paid full price for the truck he would’ve put it in service and taken care of all the repair costs,” but since I got a few hundred knock off the price there’s nothing he will do. To me the question isn’t what I paid for the vehicle but if they are going to stand behind the vehicle they sold me. Which they OBVIOUSLY DON’T at Hiley Mazda in Arlington. The most infuriating thing about this whole experience is that I went to Hiley because they came so highly recommended to me by multiple friends of mine, I did a little research online and they had good reviews, and their “Family Promise” sounds good, so I figured I would be safe buying there. I have been calling up there and talking to different managers about this situation and I have been told every time that they would call me back within the hour and I have not received a call back once!! I have got nothing but the run around from them. So now I have to pay to fix the truck myself because I haven’t had a vehicle to get me back and forth to work for a week now and I can’t keep bumming rides. TOTALLY 100% DISAPPOINTED WITH THIS DEALERSHIP!!!! I will NEVER buy another vehicle here and I will recommend that none of my friends do either.

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68Vet
11/5/2011 6:07:57 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Mara Shiddique

My Review of Hiley Mazda of Arlington:
I am very fussy about customer service and vendors delivering what they promise. On both counts Hiley Mazda delivered in spades. They were very prompt and courteous when my wife and I came in and never pressured us. I had done some online shopping for a Mazda6 i Sport and had a car buyer at my Credit Union also check out prices, Mara Shiddique gave me a firm price and she also gave my car buyer the same price - and it was the best price in the DFW area. I will buy my next new car at Hiley Mazda.

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blakejoines
11/1/2011 9:33:42 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Justin, and Brad

My Review of Hiley Mazda of Arlington:
I knew that the mazda3 was the car I was most likely going to buy. But I decided to visit several other car dealerships to test a lot of others I was interested in as well. One of the major things that sets this dealerships apart was the lack of pushy-ness. It was like talking to a good friend I've known all of my life. Everyone was nice and extremely friendly. no one was overbearing, and no one was pushing things down my throat, at all. It was relaxed and casual. And it was definately one of the best dealership experiences I have had. That day I drove out with the car I wanted. and I'm completely satisfied with my purchase and the experience I had.

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djhelton
10/9/2011 12:21:08 AM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Mara Siddique and Matt

My Review of Hiley Mazda of Arlington:
We were able to come to a satisfactory deal and I drove home with the car I really wanted. Great service and helpful sales staff.

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