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Hiley Mazda of Arlington - Service Center
Arlington, TX
27 Reviews
27 Reviews of Hiley Mazda of Arlington - Service Center
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Helpful June 03, 2021
The most arrogant salesperson I've ever had to deal with. It's clear this dealership has 0 concern for customer safety or wellbeing. Sloppy and complacent employees who will violate their established process It's clear this dealership has 0 concern for customer safety or wellbeing. Sloppy and complacent employees who will violate their established processes. More
by Eileen
Employees Worked With
July 11, 2020
Worst customer service I brought my Miata in 3 times for the same problem - my windshield trim was lose. The guys told me they could fix it but each time they had my car the I brought my Miata in 3 times for the same problem - my windshield trim was lose. The guys told me they could fix it but each time they had my car there was another excuse of why the trim was not installed correctly. The first time the tech hadn’t even scraped off the glue from the previous work! They were in such a hurry thinking I wouldn’t notice sloppy work. When I complained to corporate there were lies made and corporate backed them. No surprise there. I’ll never take my car there for anything. More
by sccparrots
Employees Worked With
January 25, 2020
Absolutely unfriendly customer service in the service dept. My brand new Mazda is back there a 2nd time for recalibration. I’ve called Kyle 4 times with no response just wanting a simple update - estim dept. My brand new Mazda is back there a 2nd time for recalibration. I’ve called Kyle 4 times with no response just wanting a simple update - estimate of complete ,what to expect . The service manager did not even return my call . Absolutely ridiculous . More
by Nursemel.1875
July 12, 2019
Great customer service My salesman Greg Powell was very kind and patient. He was not “pushy” at all. No complaints. Finance manager was a little inpatient and “pushy” though My salesman Greg Powell was very kind and patient. He was not “pushy” at all. No complaints. Finance manager was a little inpatient and “pushy” though. Overall, great customer service. More
by vnr
Employees Worked With
August 23, 2018
Hiley Mazda was Extremely Helpful I am very grateful to Hiley Mazda for assisting me with a broken windshield that occurred the same day the car was driven off the lot! Ben really wen I am very grateful to Hiley Mazda for assisting me with a broken windshield that occurred the same day the car was driven off the lot! Ben really went above and beyond for me and I am so thankful for his help. More
by grateful
Employees Worked With
November 16, 2017
Out with the OLD in with the NEW I came here only to get my car serviced because of a recall i received for my 2012 mazda 3 hatchback while in serviced i looked at a few cars and Derr I came here only to get my car serviced because of a recall i received for my 2012 mazda 3 hatchback while in serviced i looked at a few cars and Derrick Ferguson approached me about trading out and getting a new car. We test drove the 2017 mazda 3 and i loved it was about to trade out of my vehicle putting NO MONEY down and even was picked up by Chase bank with a WAYYY better interest rate. I would definitely highly recommend Derrick Ferguson and hiley mazda of arlington. Easy quick process More
by jessica.crayton
Employees Worked With
Derrick Ferguson
April 26, 2017
Great purchase expreience I brought my vehicle in for service but I had a more serious problem. I was introduced to Mike W.IT was a pleasure working with him,he was very knowle I brought my vehicle in for service but I had a more serious problem. I was introduced to Mike W.IT was a pleasure working with him,he was very knowledgeable about the vehicle.He answer my questions and concerns that I had.The transactions with Mike,Kevin Valdes and Kathy McKinney was smooth they made it a great experience to purchase a car. Thanks to all of you. More
by CMcLean
Employees Worked With
Mike Wilkerson
February 28, 2017
Outstanding service This is the second Mazda I own and the cars are a beauty but it is the customer service I've received from Carlos which always goes beyond my expectat This is the second Mazda I own and the cars are a beauty but it is the customer service I've received from Carlos which always goes beyond my expectations. As I said, the first time I was impressed when he helped me choosing the right car for my needs, and how he always treated my like a long time friend, but this second time I realized that he just keeps improving himself because once again I received an outstanding treatment. More
by Ernesto
February 22, 2017
"Best Team Ever" I took my 2007 CX-7 into the service department for what I had hope was for some minor repairs, but when Jeff, from the service department called me b I took my 2007 CX-7 into the service department for what I had hope was for some minor repairs, but when Jeff, from the service department called me back it was going to cost around $4800 dollars to repair my vehicle. Well, being a single parent with a daughter in college I was prepared to air up by bicycle tires. When I arrived to pick up my poor vehicle, Jeff introduced me to Mike Wilkerson, (aka Mustache Mike) in the sales department. And, I must say Mike made sure that I received the vehicle I wanted at the price that I could afford. I highly recommend Hiley Mazda and ask for "Mustache" Mike!! More
by pam09
