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Hill Country Honda
San Antonio, TX
790 Reviews
Hill Country Honda is a top-rated dealership located in the heart of Texas Hill Country. Our goal is to provide exceptional service and create a memorable car-buying experience for our customers. We offer a wide selection of new and used Honda vehicles and financing and leasing options to fit every budget. Our team is passionate about what they do and dedicated to providing the highest customer service to everyone who walks through our doors.
Hill Country Honda es una concesionaria de primer nivel ubicada en el corazón del Texas Hill Country. Nuestra meta es brindar un servicio excepcional y crear una experiencia de compra memorable para nuestros clientes. Ofrecemos una amplia selección de vehículos Honda nuevos y usados, así como opciones de financiamiento y arrendamiento para cada presupuesto. Nuestro equipo es apasionado por lo que hace y se dedica a brindar el más alto nivel de servicio al cliente a todos los que entran por nuestras puertas.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 9:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
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Showing 790 reviews
April 14, 2021
I found the Hill Country Honda people to be liars, but not until after I had completed the purchase in late March 2021 of a used Odyssey van, so potential customers should be wary of anything they say or not until after I had completed the purchase in late March 2021 of a used Odyssey van, so potential customers should be wary of anything they say or promise. I didn’t try to talk the salesman down off the listed price since it seemed fair, but he tried to add in charges for some tracking device and other items that I refused to pay. He turned that around to act like he had come down on the price. The salesman said the car came with a free 3,000 mile/3 month warranty and I was provided paperwork for that. However, the finance guy also required me to sign a form that said the van was sold “as is” and had no warranty. When I pointed out that they were giving me a warranty, they said the company lawyer required the “as is” language to be in the sales documents, and that I should not worry about it, but that the sale would not occur if we blacked it out as I suggested. When I asked to talk to his supervisor about it, he and the salesmen and other staffers listening to my argument claimed not to understand the contradiction I was complaining about. They offered to drop the warranty if that would make me happy. I took the warranty and left wondering if they were corrupt or just stupid. Before I had made it 1,300 miles the air conditioner went from cold to warm and I called the salesman from my Florida road trip to ask how to initiate the warranty procedure so I didn’t make a misstep. He claimed that the warranty did not include air conditioning problems even though it specifically listed climate conditioning equipment as covered. I had already texted him the pertinent portion of the warranty, and encouraged him to look at the original documents. He wasn’t interested. When I demanded to speak to his supervisor, the person he put on the phone claimed that I had not received a warranty from them, citing the “as is” language in the sales document that I had complained about at the time of sale. He claimed that if I had a warranty – since I told him I was looking at the warranty document as we spoke – he said that I had paid for it. I told him he was wrong and that they were a bunch of shiftless morons. I called the warranty company directly and they acknowledged I had a warranty. I took the van to a reputable dealer in Florida who recharged the air conditioning system with refrigerant and dye to they could locate the problem when it leaked again. I had to pay $268 for that. They could not find the leak even though I brought it back two times after driving it long distances to give it a workout. (The Tampa dealership also found the timing belt tensioner was leaking oil and repaired that under the warranty, with me paying the $100 deductible.) The warranty company said that even though I couldn’t get the air conditioner to leak/fixed within the 3,000-mile warranty limit, that since I had documented the problem within the limit they would cover it if it went out again. They recommended that I take it back to the dealership where I bought it, but I am not inclined to do so since they seem to be incompetent, liars or pinheads. After my shouting matches by phone with the salesman and the supervisor about the warranty went nowhere, another Hill Country Honda salesman called me to ask how happy I was with my knew Odyssey. I explained to him what was going on and he said I shouldn’t have been treated that way and that he would have the dealership manager call me. That was five days ago and I have not heard a word from them since. They make a lot of noise about how happy they are to have you join “the Hill Country Honda family,“ but my experience indicates that once they have your money, they don’t care what happens to do. Steer clear of these losers if you want peace of mind. More
by zeke
Employees Worked With
Raunel Milian
March 26, 2021
Went to see Virginia Church at Hill Country Honda and this was the best experience ever. Very friendly and never let it show if my child was bothering her. She gave me a great deal and was very knowledge this was the best experience ever. Very friendly and never let it show if my child was bothering her. She gave me a great deal and was very knowledgeable. I would definitely recommend her for all your car buying needs. More
by mistybridgewater
Employees Worked With
Virginia Church
February 25, 2021
I purchased a vehicle here out of state for cash three weeks ago. Dealership has refused to correct sales contract showing this was a cash sale with no lien holder, has refused to release title to me, an weeks ago. Dealership has refused to correct sales contract showing this was a cash sale with no lien holder, has refused to release title to me, and has refused to refund the out of state sales tax they illegally collected. Could not recommend this dealership to anyone. More
by jcm1333
Employees Worked With
Stephanie, Finance Department: Shawn, Finance Department, Raunel Milian
October 27, 2020
Thank you for making the process easy. Especially to Raunel Milian. He stood by me throughout the experience. I will definitely be back in the future. Raunel Milian. He stood by me throughout the experience. I will definitely be back in the future. More
by davmart79
Employees Worked With
Raunel Milian
October 17, 2020
Purchased a Honda Pilot, great service from Juan Jaramillo, very pleasant experience. Salesman was very courteous explained everything and real helpful in helping us select our vehicle. Jaramillo, very pleasant experience. Salesman was very courteous explained everything and real helpful in helping us select our vehicle. More
by javihector53
Employees Worked With
Juan Jaramillo
October 09, 2020
Recently bought a vehicle from Jose Batista. Best experience by far. Very knowledgeable and excellent service. Recommending Hill Country Honda and Jose Batista for sure! experience by far. Very knowledgeable and excellent service. Recommending Hill Country Honda and Jose Batista for sure! More
by Honda Lover
Employees Worked With
Jose Batista
October 03, 2020
Muy buenas las opciones de Honda en particular la Pilot para toda mi familia y me gustó la opción y atención que me dio Juan Jaramillo para mi futura compra para toda mi familia y me gustó la opción y atención que me dio Juan Jaramillo para mi futura compra More
by Monchoplaza
Employees Worked With
Juan Jaramillo
June 21, 2020
Bad Customer service I called Hill Country Honda because I saw a used car on their website that I was interested purchase for my granddaughter. They scheduled an appt in t I called Hill Country Honda because I saw a used car on their website that I was interested purchase for my granddaughter. They scheduled an appt in the morning to look at car and said they have it ready for me to test drive. We wasted one hour and we had appt and this sales person could not find keys!!!! 1. The sales person showed us the car and then went to get the keys; and brought the wrong keys. 2. After taking approx 20 minutes waiting for him; he said he could not find them. So we went to look at other cars. Found one we wanted to test drive. 3. Waited another 20 minutes and he could not find the keys. Recommend them...A BIG NO More
by texas
Employees Worked With
The initial person I talked to was Cris Crooks but don't know name of sales person.
October 27, 2019
Bait & Switch, the Prior Review I Read is Right!! We he tried to put me a Pilot but I asked for a CRV and Passport. Numbers didn’t fit with Pilot then he move into the CRV, talking about numbers we sp We he tried to put me a Pilot but I asked for a CRV and Passport. Numbers didn’t fit with Pilot then he move into the CRV, talking about numbers we spoke of $460 but ”we are so close”, talked about an EX trim but I liked the EXL and told him I will come back when I was in a better situation. He tells me about giving a $500 down payment they would match with another $500. I told him if I gave $1000 would they match. He said let me ask, then yes we can do it. Turns out that numbers are for prior vehicle for Pilot for monies, but will still honor deal. Awesome right! I tell him before I get any approval can I go show my wife, I get the okay, it takes a while until I even get to get close to the CRV. He tells me o am going to go put gas, goes around back then comes back with another CRV but the EX. I had told my wife the deal was for the EXL, the salesman didn’t announce the new vehicle just trying to sell. I told him that’s not the vehicle I want, I told him taking the vehicle I wanted to the back and coming back with another is not right. I told him the deal wasn’t gonna happen because he was being deceiving and I left. I paid attention to these many things because I was reading the prior review. More
by D. Rico
Employees Worked With
Jose
