Hillside Honda

Inefficient place. Rude staff. Brought my car in due to recommendation from other hillside Honda express location stating there was an oil leak. Brought my car in at ap Rude staff. Brought my car in due to recommendation from other hillside Honda express location stating there was an oil leak. Brought my car in at appointment time and was told around 5pm same day that they were backed up and could not get to my vehicle, will be checked following day. What’s the point of an appointment then? Following day I receive a call from Mike stating there was no oil leak, which is good news. Was told to go to driveway to receive vehicle, took them 15 mins to bring my car out. Only reason why I come here is because it’s close to where I live. Good customer service doesn’t exist here, they’re too busy to keep up with demand and as a result poor workmanship, poor waiting times, inefficiency at an all time high. More

the most unprofessional dealership around. Not the slightest bit interested in customer service service department is a joke - wait wait wait Not the slightest bit interested in customer service service department is a joke - wait wait wait More

Excellent service dep. very helpful and respectful. Easy to check in/out and staff is friendly very helpful and respectful. Easy to check in/out and staff is friendly More

My experience was great from setting up the appointment to getting my car fixed. Chris explained all the service details and the Ben went and got me assistance in getting information for extended warranty to getting my car fixed. Chris explained all the service details and the Ben went and got me assistance in getting information for extended warranty More

The location and team at servicing are awesome. I'm thankful for all of them. I'm thankful for all of them. More

Very satisfied with the service provided. To provide better service needed to keep the customer updated with the progress of the repair needed and don’t wait for the customer to call to know To provide better service needed to keep the customer updated with the progress of the repair needed and don’t wait for the customer to call to know what happening. More

Thank you Mike macoon and all for always help me with all my car issues. my car issues. More

The attention was good. Unfortunately you did not have the piece that my car needs, so now I have to comeback another day for it to be fixed. Which means to loose another wo Unfortunately you did not have the piece that my car needs, so now I have to comeback another day for it to be fixed. Which means to loose another work day because it needs to be weekdays. It is very disappointing. Also my copilot door got a new scratch when they give me the car back. More

ZERO STARS. I will NEVER return. They rake you over the coals and are RUDE misogynists. LADIES BEWARE. GO ELSEWHERE!!! I will NEVER return. They rake you over the coals and are RUDE misogynists. LADIES BEWARE. GO ELSEWHERE!!! More

I purchased a 2020 Honda Pilot on 10/14/23 from Hillside Honda, Queens, NY. This place used to be good. Now is the absolute worst. They sold me a car that is malfunctioning which they can't fix or won't fix Honda, Queens, NY. This place used to be good. Now is the absolute worst. They sold me a car that is malfunctioning which they can't fix or won't fixed. They are not giving me any alternative options. I took my car over 5 times for them to fix it. At first they were very dismissive and did not listen to my concerns. They kept telling me there was nothing wrong with the car when obviously there is something wrong as the car was shaking and having other issues. I try to negotiate with them to get a different car or for them to cancel the contract and they refused. They finally told me I couldn't keep my car there and threatened me to charge me storage fee for having the car in their lot when I only asked for them to honor the warranty (which I have a 3 years warranty or up to the 100k miles mark). Then they will tell me they fix the issues, when they did not. It's been over 4 months of back and forth and the problems worsen. On my way to work the car almost broke down on me and the engine light came on with three issues, emission, transmission, and side sensor problems. I took it back, they only fix one issue, the emission. They told me that they couldn't see the other problems. They also told me the rotors are bad but I have to pay out of pocket. The car is often having issues starting and the keys will not work. If you appreciate your money and peace of mind, DO NOT go to Hillside Honda to buy a used car. The sales manager, Mike is the absolute worst. He is cynical, a liar, and racist fraudulent person. He makes empty promises and not honor his word. He does not care at all about the client's safety or well-being, he only cares about making money. Be especially warned if you are a female of color. He especially does this to female minorities. More