Reason for Visit: Sales (New)
I recommend this dealer: No
Employee(s) Dealt With: Stephanie Chavez, Danielle and Kyle Christian
My Review of Hillside Honda:
Hillside Honda Management,
I originally asked for an internet quote. A lady form your internet department called and I said I had a price of $22,900 for an Odyssey EX from another Honda dealer and I asked if Hillside would be competitive with this price. She said yes. I had visited your showroom and spoke with Kyle. He said that you couldn't come anywhere near the price I had been quoted and never did offer me a price for the car. We spent an hour and a half discussing this and I finally left. I understand that Kyle could not come to that price and I respect that. I don't however respect the fact that someone from the internet department lied to me when they said they could be competitive with the price I had. It is now obvious to me that I was told this just to get me to visit your dealership.
I continued to receive email advertising from Stephanie. I responded back to Danielle as follows:
"Dear Danielle,
I am looking to buy an Odyssey EX from you. I have submitted an inquiry for an Internet quote from your office. I have never rec'd this quote. I have been to your office and have spoken with Kyle and we did not come to terms on the price. Your office continues to send me emails and as per below. I have received one from you, one automated response from your computer and 9 from Stephanie. I sent one back to Kyle and Stephanie and have not heard from either one of them. Your system seems to work one way. You send out messages but you do not answer incoming emails. Maybe if your office were to contact me as per my request, we could come to terms on a car. If you do not want to sell me a car, then remove my email from your records.
I am hoping you will contact me.
Rgds, Paul Mott"
Today I received more advertising and it gave me the chance to rate you as a dealer. I am giving you the lowest possible rating because I should have recieved an email or at least another phone call. But as I said above, your system works one way and you don't seem to feel this is important.
Rgds, Paul
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