Honda Carland North

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Sharon Robertson, Chip Boyd, and general manager

My Review of Honda Carland North:
When we decided we wanted a "scooter" car to drive around town and to tow behind our motor home, we really did our homework to select the right one to fit our needs. After much research with Consumer Reports, edmunds.com, and new buyer reviews, we chose a Honda Fit. Then we located ten dealers within sixty miles of our area and called them all to ask for the best price for the Honda Fit Sport. Sharon at Honda Carland North was friendly, competent, and willing to quote us the price that we would have to pay to walk out the door with a 2010 model. Our experience in buying this car was unlike any other we have ever had. There was no pressure, and everything about the car was explained in detail to us. We would highly recommend this dealership. The fifty miles we drove to buy from them was well worth it! When time comes to purchase another vehicle, the only place we will call is Honda Carland North in Cartersville.

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Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Joe Flanigan

My Review of Honda Carland North:
Working with Carland North was a very good experience because Joe as easy to do business with and straightforward and honest. Everyone in the shop was helpful from sales, finance and management. I expect that Carland North will be a great place to service my vehicle due to the impression I received from the sales team.

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Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Mr. Joe Flanigan and Mr. Ron Herndon

My Review of Honda Carland North:
Mr. Joe Flanigan and Mr. Ron Herndon... What can I say? Welcoming, Kind, Friendly, Professional, Fair, Polite, Comfortable, Pleasant, Efficient, Fast, Honest and Helpful. In a nut shell, Excellent.

I love my new truck. Thank You Joe and Thank you Ron for making my time as important as your time.

May the force be with you. -J.P.

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Reason for Visit: Sales (Used)

I recommend this dealer: Yes

Employee(s) Dealt With: Joe Flanigan and Ron Herndon

My Review of Honda Carland North:
Our overall buying experience at Honda Carland North in Cartersville, GA was exceptional. My family and I were treated with the utmost respect and the dealership exemplified world-class customer service throughout the process. Our salesman, Joe Flanigan, did a great job of managing expectations and in the end we came away with a deal that was very agreeable for us and the dealership. After all, the point of any good business relationship leaves both parties satisfied and providing an environment for future work together. Lastly, at no point did we feel pressured or trapped in the buying process. On the contrary, we actually experienced tremendous freedom to do what was best for us. Thank You Joe and Ron for all your hard work and we look forward to doing business again in the future!

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Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Alan Armbuster, Chip

My Review of Honda Carland North:
My entire experience at this dealership was excellent. I find that when you go into many dealerships and try to buy a car they seem deceitful and sneaky. I never once felt that way dealing with Alan. Alan was excellent! He was very friendly and inviting, I never felt as though I was getting a bad deal or being strung along by a salesperson.

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Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Betsy Corbin, Ronald Herndon

My Review of Honda Carland North:
Betsy Corbin was very easy to deal with. Betsy was very friendly with a positive attitude and explained everything about the car. She was very gracious about answering our questions. Even though we had been to other dealers to look at the Pilot, she wanted to be sure that we knew the ins and outs about the car. There were no games, surprises or dramatics in purchasing the 2010 Pilot EX. The deal was so smooth it was almost too good to be true!

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Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Sharon Robertson

My Review of Honda Carland North:
After checking the internet for a new 2009 Honda Civic, I checked several area Honda dealers to see what they had in stock. I drove by Honda Carland North one Sunday night after they had closed & spotted a Black Civic with a manual transmission that I was interested in. I then e-mailed several Honda dealers around the Atlanta are to see what Civics were in stock with a manual transmission or what cars could be located within a reasonable geographic location. Shaon Robertson e-mailed me back (immediately) the next day with availablility options and the "internet" price of the Black Civic that I had previously spotted at the dealership. The "internet price" is a great feature, as it was not only a substantial reduction from the sticker price displayed on the vehicle (end of the year savings), but allowed me to compare vehicle prices with other dealers without having to physically drive all over the metro-Atlanta area. After checking the dealer rating of Honda Carland North, I visited Sharon Robertson & was very pleased with her attitude, as well as the attitudes of everyone associated with this dealership; friendly, helpful, & no "car salesman" attitude. I indeed purchased the Honda Civic & was more than satisfied with the price (we were even able to reduce the already good internet price just a little bit because pinstripes had been added to the car by the dealer & I just did not want them. They gladly removed them & reduced the selling price just a bit so that I didn't feel like I'd paid for something that had been removed).

I would whole-heartedly recommend this dealership and this sales person. There were absolutely NO games played (add ons, negotiating tactics/games, etc)that I have experienced with EVERY other dealer from whom I have purchased new vehicles in the past. I am 56 years old & have purchased many new cars in my life-time & this was by FAR the most pleasant car-buying experience that I have ever had. The entire process was easy, fast, & convenient. No waiting, no delays, no "hard sell tactic". Just nice folks wanting to sell a great, well-respected product & wanting to treat a customer like a customer SHOULD be treated. GREAT EXPERIENCE. And.....the Civic has been absolutely GREAT------well designed, well engineered, & a pleasure to drive.

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Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Alan Armbruster

My Review of Honda Carland North:
Alan was very freindly and helpful in test-driving and working out the paperwork for my new vehicle. He made sure I was aware of the responsibility I was getting into and made sure I was happy with my new car. He called me a few days later to check on me and make sure I was still a happy, new car customer. I did have some problems with the finance department, but was very pleased with Alan's service.

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Reason for Visit: Sales (New)

I recommend this dealer: No

Employee(s) Dealt With: Sharon Robertson, Herndon

My Review of Honda Carland North:
I had sent out E-mails to get sales prices and deals on Honda Fits and the Civics. Sharon had consistently replied and offered to beat any previous deals offered by other dealers. Honda Carland is approx. 45 miles from my hometown, but Sharon said that she would make it worth my while to travel to the dealership. After talking to Sharon she seemed pleasant and eager to help. I told her that I was interested in a 2009 Honda Civic LX 5 speed and that I wanted to use the CARS (Cash for Clunkers) program and that my vehicle would qualify. She said that she would locate me a Civic. She called back and said that she had found me a car and we also discussed the CARS program. She said that Honda Carland was a participating dealer and that everything would be finalized on the following Monday 7/27/09. She stated that I could come down Sunday to pick up the car, but as a loaner until the deal was completed on Monday or Tuesday. On Sunday I brought all the required documentation and paid $500.00 down payment. On Tuesday the finance manager call to tell me that there dealership was concerned about the CARS program not working and offered to give me $3500.00 for my vehicle and said that I would have to pay them an additional $1000.00. I advised him that my vehicle was fully qualified for the $4500.00 and that I would be bringing the car back and be getting mine back. After picking my 2000 Jeep Cherokee up I proceeded to go back to Pye Honda in Dalton, Ga. and made a deal on a 2009 Honda Civic LX with no problems what so ever this was on 7/29/2009.

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