I wrote a Review August 2016 and you still have not fixed your issues. Your sales process is amazing, but your parts and service department sucks!!! I paid for prepaid maintenance March 2013 and you have yet to get this fixed in your database on all levels! New Ownership took over in June 2017 and is blaming and pointing fingers at old ownership. You bought this place which means you assume all problems, issues, and need to fix them. You need to be a leader and have honesty and integrity. Your website says: "Burleson Honda in Burleson, TX treats the needs of each individual customer with paramount concern. We know that you have high expectations, and as a car dealer we enjoy the challenge of meeting and exceeding those standards each and every time. Allow us to demonstrate our commitment to excellence!" You need to get your words and actions aligned. You need to get access to all my records and get your database fixed. A customer should NOT have to keep a paper trail to prove what they bought from you!!! I will be contacting Corporate office again and using EVERY form of Social Media to get this fixed once and for all. You have more then pissed me off!
#HondaOfBurleson #BurlesonHonda #YourCustomerServiceSucks #ChangeIsNeeded #YourBusinessNeedsHelp #YourLeadershipIsPathetic #NoHonesty #NoIntegrity #NoValues #DoesntKeepTheirWord #TimeToGetYourActTogether