My Review Of Honda of Burleson:
My journey for a car began in October of last year when my wife and I began to seek to replace her car. When we walked onto the lot, the first person to greet us was Ben Bunte -- we explained what we were looking for and the price range we were hoping to meet. He then took us to the lot and showed us vehicles that were both in the price range and met our expectations. Ultimately, we did not purchase from them at this time and opted for a new vehicle from another dealer.
Three months later, we decided it was time to replace my 11 year old car with something more reliable and newer. I immediately contacted Ben and explained to him what I was looking for -- a 2011 Chevy HHR for around $12-13k or something comparable. When I showed up on the lot that day he showed me three different vehicles (they didn't have any HHR's at that time) and all three met my requirements -- but I really wanted an HHR. A few days later, they received an HHR. Ben contacted me and I came down and test drove the car. I have a strong aversion to red cars, and this HHR was red so I again decided to wait.
I began looking around at other dealers to see what was out there. I stopped in at a competitor and test drove one of their cars -- but the car was a very poor quality car listed for around the same price that Honda of Burleson had it listed. After running through the high pressure sales deal, I declined to purchase from this dealer because of the sales tactics used and the very limited, 30 day warranty on the vehicle. Let's face it, the Lifetime Warranty that Honda or Burleson offers is the most compelling reason to purchase a used car from them.
In the mean time, Ben was working hard for me. He would constantly send me text messages letting me know of vehicles that matched my criteria. Then one day, he texted me to tell me a couple had just come in and traded a Silver HHR. Before the car was even detailed he contacted me and I came in to test drive the vehicle. We then ran the numbers -- this was the first time Ben asked any sales related questions. When he came back with the offer, every number was listed, the price of their car, all fees and the trade in value of my car. There was no guessing at how much tax I was paying, what the cost of TTL would be -- all were fully disclosed allowing me to see exactly how much I was going to need to pay for the vehicle. This is a refreshing change from so many dealers that just list the price of the car and then add that horrible "+TTL" to the end of the price.
We worked all of the numbers and had an agreed deal that night. I explained that I needed to run everything by my wife and I would return the following day to complete the paperwork. Rowdy Gibbs came out to make sure I was satisfied with everything about the deal, and I explained that everything looked good. Neither Ben or Rowdy placed any pressure on me to complete the deal right then and there -- no begging to have my wife come in and talk through the deal. The next day, Ben was scheduled to be off spending time with his family so we set a time to come complete the paperwork.
As the documents were being drawn up, Ben and I shared some great stories about how his grandparents were very instrumental in his development as a musician, where he went to school to study music and where he plays now. He even showed me a picture of his instruments (a double bass, piano and guitar). Let's just say, he's very personable!
After about 90 minutes, I was in the finance office working with David Tinsley to complete the paperwork and financial part of the deal. He carefully explained everything and provided all of my options. After signing everything, I was driving away from the dealership and pleased with the deal and the process of purchasing.
I will return to Honda of Burleson for my future cars. This was by far one of the best purchasing experiences I've had.
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