I would NEVER, EVER, EVER visit this dealer again. I purchased a pre-owned 2008 PT Cruiser and was told the vehicle had been in a "minor traffic incident" which had resulted in "minor cosmetic repairs" but the vehicle was free of any existing cosmetic or mechanical defects. The day after we left the dealership with the car the light came on for low tire pressure, which we fixed. Three days later a check engine light came on due to a faulty O2 sensor. After pressing the matter for a few days they finally agreed to fix it. After that repair I had low tire pressure again and found a nail got in our tire at the dealership. After that repair we had a problem with the car trembling when it idled. They refused any assistance and told us to take it to a certified Chrysler dealership, we did and found that it has a bent frame, broken a/c fan and faulty switch totally $1100 in necessary repairs! I've only had the vehicle for one month and it's only been driven around town. Apparently it was never fully repaired after the major traffic accident (not minor incident as HONDA stated) and is not free of any mechanical and cosmetic defects as Honda stated. Honda is refusing any assistance or to make any repairs.
They also did not send the manual for the vehicle as promised even though I requested it multiple times. The 7th time I called and requested it they finally sent it but is the wrong year and the wrong model (I have a 4-door but they sent a 2-door convertible).
We are getting an attorney and intend to sue the dealership.
I Recommend This Dealer:
Mike Smith, Kevin Ellison & Bill (service dept)
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