Our oil change took 1 1/2 hrs. And the mechanic found many items that needed fixing. One was a coolant flush/change, which was done at another dealer 10,000 miles ago. Brings into question a couple other items recommended for fixing. Oil changes, with appt, as we had should take no longer than 45 minutes. Our first oil change here was 2 1/2 hrs, so getting better but a ways to go. People were friendly, courteous, and price was reasonable. But customer's time needs to be addressed.