Honda of Fort Myers - Service Center

I brought in my 2009 Honda Ridgeline for a routine oil change. Heather Scruggs was my service writer. What an asset to your company! Very friendly, great smile, and informed me it was time for a few mo change. Heather Scruggs was my service writer. What an asset to your company! Very friendly, great smile, and informed me it was time for a few more services on my truck that I wasn't aware that was needed. She also was kind enough to keep me updated on what was going on with my truck, and how long it was going to take. Overall, my time spent at your dealership was a very pleasant experience. I'm going to make sure my friends and family know that Honda of Ft. Myers takes care of their customers and direct them to Heather! Thanks! More

Sales is great. The purchase of my 2011 Accorde was smooth and at a great price. Getting service is another matter. I set appointments, 2 oil changes and 1 warrantee item to date. Appointments times smooth and at a great price. Getting service is another matter. I set appointments, 2 oil changes and 1 warrantee item to date. Appointments times don't matter to them. My vehical has waited hours for oil changes. I dropped it one Saturday and it wasn't ready with I tried to pick it up 4 hrs later. Same is true if you wait. It takes them a 1/2 hr to check you in with a service advisor, then they give you no updates at all, you sit for hours and nothing seems to happen until you start to ask what is happening and why is it taking so long. They don't tell you they are running behind or anything, just let you hang. Sanjay is now the GM and says he's working on this, but over the 1 1/2 yrs I've had my car, I've seen no change on responsiveness of service. Claud the Service Manager isn't any better at getting results either. Today, my son took the car in, sat for 2 hrs for a 1 hr repair then they told him they were having trouble and it would be another 30 minutes. Before they informed him, I tried to call them to find out what was going on, and only got routed around the phone system, had to leave voice mails, and got hung up on when they paged service with my call. Not the way business should be done. More

I came in to get a oil change. It took three hours. There was grease all over my steering wheel when I got my car back. The service writer looked like he should have been working in a tattoo shop. The red he was grease all over my steering wheel when I got my car back. The service writer looked like he should have been working in a tattoo shop. The red headed parts kid smelled like wrotten food and said that there wasn't a civic made in 2007. He told me I was full of crap. I WILL NOT GO BACK THERE AGAIN! Advance Auto parts has more qualified people than that place. More