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Honda of Watertown

Watertown, CT

3.3
211 Reviews
Since 1979, Honda of Watertown has built a reputation on providing courteous, honest sales and service. Conveniently located on Straits Turnpike in Watertown, Honda of Watertown has a full complement of New, Certified and Pre-Owned vehicles, all backed by the Lorensen Advantage that saves you over $1500 with 8 exclusive value guarantees! Plus, Honda of Watertown is an EXCELL Validated dealer, one of Honda's highest accolades, awarded to dealerships that have demonstrated a commitment to total customer satisfaction. So, from Sales to Service and everything in between, at Honda of Watertown we treat every visitor to our dealership as an honored guest, every day, every time, without fail...no exceptions!
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816 Straits Tpke.

Watertown, CT

06795

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Showing 211 reviews

September 20, 2024

We found this dealership to offer its customers a friendly and professional sales staff,a well stocked inventory,and a comfortable setting for making a purchase. More

by reblk543
Recommend Dealer
Yes
Employees Worked With
Walied
Sep 20, 2024 -

Honda of Watertown responded

Thank you for your business and this review! We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know!

September 07, 2024

Horrible place to buy a used car. They will jerk you around instead of fixing it and then try to blame normal wear and tear. When I bought the car less than a freaking year ago. And h More

by jessiemaillet
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Service
Sep 10, 2024 -

Honda of Watertown responded

Our team has acknowledged this review.

July 26, 2024

In 2023 Ridgeline purchased new from Honda of Watertown. July, 24 I get a call from dealer saying there is a recall on a wiring harness and asked if I wanted to make an appointment as they stated it was a s More

by agopfert
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Todd, Vincent Valenti
Jul 29, 2024 -

Honda of Watertown responded

We're sorry that you didn't have a completely satisfying visit. Would it be possible to have someone from our management team reach out to you directly to discuss this? We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully, we can get to the bottom of this.

April 29, 2024

Even though there was a wait for my car, it was perfect timing. Dave continue to make contact reassuring me of its delivery. Watertown is my Honda dealer for sure. More

by foxkat29
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Dave Bonomo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 29, 2024 -

foxkat29 responded

So glad I made my way to Watertown Honda. It’s always a good experience when who you are working with likes what he does and knows his product. Love my Honda!

Apr 30, 2024 -

Honda of Watertown responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience with Dave here at Honda of Watertown.

April 03, 2024

Bad experience with this dealership didn't add the Wright amount of transmission fluid to my vehicle and destroy my transmission and then basically said they didn't do it bad experience with this d More

by J1985camargo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Vincent Valenti
Apr 05, 2024 -

Honda of Watertown responded

Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen.

February 27, 2024

very helpful right away and throughout the whole sales process gave me a great deal and went over all features More

by m2b4s3l
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
brandon
Feb 27, 2024 -

Honda of Watertown responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything Brandon or our team can assist you with in the future, please let us know.

December 26, 2023

Excellent sales person who walked me through the process and answered all my questions and found the perfect vehicle for my needs and budget. More

by elawchdrtn
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Chris Shedd
Dec 28, 2023 -

Honda of Watertown responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

October 04, 2023

We recently purchased a 2023 Honda CRV sport hybrid touring at Honda of Watertown. Our sales consultant, Greg Frias was excellent ! He is knowledgeable and personable. He answered all our questions and More

by Cindy
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Greg Frias sales -excellent! 5??
Oct 04, 2023 -

Honda of Watertown responded

Cindy, It's great to hear that Greg was able to get you exactly what you needed. Our goal is to make sure everyone who walks through the door leaves happy. Congratulations on your new 2023 Honda CRV! Thank you for choosing Honda of Watertown!

September 08, 2023

I called ahead asking if they had a Honda Pilot Trailsport available and was told there was a Gray one coming in a couple of days. I stated time was of the essence as I was in an accident and neede More

by mjurkowski91
Sales Price Transparency
Purchase Time
Recommend Dealer
No
Employees Worked With
Cristian Castro
Sep 13, 2023 -

Honda of Watertown responded

Providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention, and if you'd be willing, please send us a message with your contact information so that we can reach out. We're sorry your visit didn't go as planned and would love the opportunity to touch base with you and address your concerns once we've been able to get the whole story.

Sep 13, 2023 -

mjurkowski91 responded

You have already been given the whole story by email and once again did not offer anything but apologies. Looking at past reviews it seems as if this dealership does not change its ways and takes advantage of customers in high demand times.

July 27, 2023

From first contact (minutes after filling out an online form) to driving the car home, everyone was professional and easy to talk to. Employees were very respectful of my time and mindful of not wasting it More

by L. McElligott
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Henry Cardona-Soto
Jul 28, 2023 -

Honda of Watertown responded

Thank you for your kind review, and congratulations on your new vehicle! We are so glad that we had the opportunity to work with you, and that our team could make this a top-notch experience. We hope you enjoy your new vehicle, and we look forward to continuing to serve you in the future!

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