My Review Of Honolulu Ford Lincoln:
Ben Cabalo was excellent as always. Came back 3x in 1 week just to work with him only. Chip kindly took care of us while Ben was away. Our family has been purchasing cars from Ben before I was born. Starting with a Plymouth Duster back in 1975. Since then, we've personally purchased within our family a Mercury Bobcat, a Thunderbird, an Aerostar, 3 Escorts, 3 Rangers, an Escape, a F-150 FX4, 2 Focus', and now a F-250 Superduty. All through Ben. This is not including the countless fleet of F150's my father wrote purchase orders for when he was at Castle & Cook.
I surely hope Ben does not plan to retire soon as being owner of a construction company and a growing design company, I plan to make future purchases from my uncle/ friend, Ben. I wish him good health and a happy long life there at Honolulu Ford.
BTW, we had a deposit at Toyota for an ordered Tundra, and I said to myself that if Ben is still working there...I'm going to see him just in case. We winded up cancelling the Tundra and initially choosing the F-150. But the next day decided that the F250 was a better choice for our company's use. Thanks to Ben's quick service and information gathering. i knew it was the best decision for my company.
Thank you Ben, Chip, and Mark Benson (as he made a very pleasant impression just introducing himself as we pulled up. Although brief, it was much appreciated. His son who was playing receptionist that day was also very professional and helpful. Even offering us cold bottles of water when no one did as we waited in the Lobby for Ben. Everyone just stared with blank looks which I thought was annoying as after a long business day, the last thing I want is to look like is prey at a dealership. Luckily there's a few that still understand that 'service' is a company effort, not an individual effort by just whoever is assigned to the next "lead" that walks in the door). Other than that. Ben, Chip, and Mark's small presence made up for all the minor negatives such as the receptionist not knowing if Ben was in although stating Im driving from Central Oahu each time I came, watching a young shop-boy/ runner drive a Fusion (I assume the car was in for service) speeding and breaking carelessly to make trouble to his other shop friend still working in the back garage that was washing down another vehicle (not recommended in front of customers btw), and finally the vulture looks with no smiles from the lobby floor. But like I said, luckily Ben was there as I wouldn't of continued business at Honolulu Ford if it wasn't for his presence.
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Honolulu Ford LincolnAdded:
5/14/2013 11:00:03 PM
What an excellent, well written and thoughtful review. We read it this morning in our daily sales meeting and have taken your astute observations to heart. Thank you for the kind words and loyalty to Ben, he is a Honolulu Ford venerable treasure. We see where we need to improve and thank you.