Recently, my 2013 Hyundai Elantra radio stopped working. I asked the service team if my remote starter, (installed in March by Hi Tech Alarm) could have shorted out the radio. I was assured no. A new radio had to be installed. This was done a few days later at no cost, to my satisfaction. Imagine my surprise when, shortly following installation my remote did not work. The next morning I spoke to Jack N. the Service Manager. I told him the remote was working before the radio went out. He told me to take the car to Hi Tech and I would be REIMBURSED. I took the car (9 am 6/2/14) to Hi Tech where it cost close to $75 to repair. I immediately called Hyundai back twice, but could only leave a voice message. I had work done, and returned to Hyundai with my receipt. Upon seeing it; Jack N. became indignant at the amount that I'd had to pay! He told me I would have to return AGAIN for my money. Before leaving, I assured Jack I would return the next morning. That same evening I saw an email regarding my last service visit with the radio. I wrote a lengthy note of how displeased I was at this latest development. I returned the next morning and Jack stated that I would have to wait again for my money. I was very upset about this, but was assured it would be handled as soon as possible. I waited 15 minutes until the Assistant Manager (whom I've always had a good relationship with) came and reported that he spoke to Hi Tech and my ATM would be credited, but "It will take a few days." After still not receiving this, I personally called Hi Tech this morning. I was told that Hyundai promised to send a check to them, then I would be credited. REALLY? All this for $75.
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