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Hyundai of Cool Springs

Franklin, TN

4.6
1,445 Reviews

201 Comtide Court

Franklin, TN

37067

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1,445 Reviews of Hyundai of Cool Springs

December 09, 2022

Rahsaan and Brandon at Hyundai of Cool springs took very good care of myself and Fiancé when we came to purchase a vehicle they made it simple and easy , they very friendly and professional, helped get us More

by clemmonsxavier1
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Brandon Alexander, Rahsaan Robinson
Dec 12, 2022 -

Hyundai of Cool Springs responded

Hi, we are pleased to hear of your experience with us here at Hyundai of Cool Springs. Customer satisfaction is one of our top priorities and we're glad to know our staff were so helpful! We strive to continue to provide amazing service on each and every one of your future visits.

December 07, 2022

Rahsaan, Brandon and Chad were all a pleasure to do business with! Never once did I feel pressured into anything. Will gladly buy again from them! Thanks guys! More

by Khargrove777
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Chad, Brandon Alexander, Rahsaan Robinson
Dec 07, 2022 -

Hyundai of Cool Springs responded

Hi, we're glad to hear our staff took such great care of you! Here at Hyundai of Cool Springs we strive to provide a comfortable environment and relaxing facility to every guest. We hope we can continue to be of service to you down the road!

December 03, 2022

The salesmen were professional and nice to work with. The dealership was clean and nice More

by Ryan.r.pack
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mark Salvino, Sonny Farmer, Brandon Alexander
Dec 05, 2022 -

Hyundai of Cool Springs responded

Hi Ryan, thank you for your kind review; we are happy to pass along your comments to the team here at Hyundai of Cool Springs! Thank you again for your valuable feedback. Our team is available should you require any extra help. Take care!

December 03, 2022

Rahsaan is terrific to with with! He’s very knowledgeable, listened to our needs and was resourceful in finding us the perfect fit for our vehicle. I’d highly recommend working with More

by Mark F
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Chad Haggard in finance - 5 stars!, Brandon Alexander, Rahsaan Robinson
Dec 05, 2022 -

Hyundai of Cool Springs responded

Hi Mark, we're happy you found our staff to be so supportive during your experience here at Hyundai of Cool Springs. Feel free to reach out to us if you need anything. Have a wonderful day.

December 03, 2022

Impressive group extremely inviting. All associates were attentive and kind. They all seemed to love working there. Kind and gave me time to make my decision to buy my new car. More

by Irishkel2
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Chad in finance did exceptional. Fun person to hang with and sign your life away. , Mark Salvino, Brandon Alexander, Rahsaan Robinson
Dec 05, 2022 -

Hyundai of Cool Springs responded

Hi, thank you so much for your positive comments about Hyundai of Cool Springs! Thank you again for your valuable feedback. Our team is available should you require any extra help. Take care!

December 03, 2022

When a woman goes shopping, she’s there to compare and get the best price. The test drive went fine. Then he had car marked up $3k over MSRP but this isn’t my first rodeo. I pointed it out and suddenly More

by Kims1983
Sales Price Transparency
Purchase Time
Recommend Dealer
No
Employees Worked With
Devaris, Sandy Knechtel, Brandon Alexander
Dec 05, 2022 -

Hyundai of Cool Springs responded

Hello Kims1983, I want to thank you for taking the time to bring this to our attention. I personally apologize for your experience. My name is Sandy Knechtel and I'm the Customer Relations manager at the dealership. I would very much like to address your concerns. Please contact me on my direct line at 615-814-7397.

Dec 05, 2022 -

Kims1983 responded

UPDATE: I made the mistake of calling the customer care manager, Sandy, who asked if they could earn my business back. She supposedly asked the manager to make me a good offer. It was the worst offer ive had. He added $4000 to the MSRP and tried to pass it off as if everyone does it. Just like my last visit there it sucked. Its nothing but dealership GREED. They claim to be the number one dealership but I don’t know how. They must have a lot of rich customers willing to throw away money. Go buy your car in Alabama or Georgia and save yourself $4000.

December 02, 2022

Great buying experience, far exceeded expectations. Joe Macke is knowledgeable, and eager to help. Good salesman and more importantly a good man. More

by Les N
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Joe Macke
Dec 03, 2022 -

Hyundai of Cool Springs responded

Hi Les, we greatly appreciate you sharing your experience. Your satisfaction is very important to us here at Hyundai of Cool Springs and positive feedback means the world to our staff, particularly the team member that personally assisted you. Thank you! We look forward to exceeding your expectations on your next visit.

December 01, 2022

Great experience at Hyundai of Cool Springs. Sonny was absolutely fantastic to deal with and made the process as simple as possible More

by Jamie91888
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Chad Haggard, Sonny Farmer, Brandon Alexander
Dec 02, 2022 -

Hyundai of Cool Springs responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Hyundai of Cool Springs! Thank you again for your valuable feedback. Our team is available should you require any extra help. Take care!

November 30, 2022

The team at Hyundai of Cool Springs, Sonny, Brandon, Chad, and Haj are excellent. They helped me choose a vehicle at a trim level and price point, the matched my tastes and my budget. I'm excited to be More

by JoshuaKarunwi
Recommend Dealer
Yes
Employees Worked With
Chad Haggard, Haj Ebrahem, Sonny Farmer, Brandon Alexander
Dec 02, 2022 -

Hyundai of Cool Springs responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Hyundai of Cool Springs! Thank you again for your valuable feedback. Our team is available should you require any extra help. Take care!

November 30, 2022

We bought a G90 today from Joe Macke, our second Genesis to buy from him. More

by pbolton
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Joe Macke
Dec 01, 2022 -

Hyundai of Cool Springs responded

Hello, we greatly appreciate you sharing your experience. Your satisfaction is very important to us here at Hyundai of Cool Springs and positive feedback means the world to our staff, particularly the team member that personally assisted you. Thank you! We look forward to exceeding your expectations on your next visit.

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