Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Hyundai of Cool Springs
Franklin, TN
1,445 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Filter Reviews by Keyword
By Type
1,445 Reviews of Hyundai of Cool Springs
December 02, 2021
As it turns out, there is a significant flaw to Hyundai engines and there have been class action lawsuits, resulting in Hyundai being liable for replacing the engine. Unfortunately, I am one of the peopl engines and there have been class action lawsuits, resulting in Hyundai being liable for replacing the engine. Unfortunately, I am one of the people affected by this flaw. Hyundai of Cool Springs has had my car since October 22. Not once have they called to update me - I’ve had to call every time and I’m lucky if someone picks up the phone. No one will give a straight answer as to what’s going on, and often over promise that I’ll know more soon. They have not provided me with a loaner car, and no one on the corporate or local side will give me an answer on if a rental will be reimbursed. If you live in Nashville, you know transportation is important. The area is not walkable, and public transportation is not available everywhere. Subsequently, my husband has had to leave work every day to get our daughter (wrapping up work at night), my daughter has missed important doctor’s appointments, and we’ve spent $1,000 on rental cars so I can stay in good standing with my job. Most importantly, I’ve lost an 1.5 hour of time with my daughter every day. If you are a working parent, you know how important this is. I understand times are hard now. There are labor shortages and supply chain disruptions, but that is no excuse for a complete and utter lack of customer service. I used to be a huge fan of Hyundai. This is my second car from the brand. But they’ve failed to understanding that the marketing life cycle doesn’t end with a purchase, it continues on in to the buyer experience as well. More
by lizholloway29
Employees Worked With
Dave, Nick Taylor
November 27, 2021
Jay was absolutely fantastic! This was my first time leasing a car and he went above and beyond to make sure I got the best car and offer for me. He was really knowledgeable of the inventory and what wo leasing a car and he went above and beyond to make sure I got the best car and offer for me. He was really knowledgeable of the inventory and what would fit best for me. I had the best, seamless experience. I ended up getting the PERFECT car for me - and the deal was incomparable! He spent time in his busy day to make sure everything went through and I could walk away with the car of my dreams that day. He also spent a lot of time showing me all the details of the car, the features and how they worked. I couldn’t be more grateful for the service I received from him on my first car leasing experience. Everyone involved was really helpful, patient and professional. Chad helped me in the finance office and was great helping me navigate the final steps. Chad, from a manager standpoint, helped me get this car with a deal I could never refuse. This was one of the best days of my life because of the service and being able to walk away with a car I absolutely love. Thank you Jay and all all involved!! More
by Graceannemartin13
Employees Worked With
Chad, Jay Vallecillo, Carl Helm
November 10, 2021
We are so pleased with our purchase from Hyundai of Cool Springs. Craig Francis and Mark Salvino were a pleasure to work with. They really took the stress out of buying a new car. I would highly recommend w Springs. Craig Francis and Mark Salvino were a pleasure to work with. They really took the stress out of buying a new car. I would highly recommend working with them and purchasing a vehicle from Hyundai. We had originally considered purchasing through Carmax so we would not have to go through the hassle of a dealer. I am so thankful we stopped by Hyundai and had the pleasure of working with Craig and Mark. More
by Jami&Henry
Employees Worked With
Mark Salvino, Craig Francis
November 05, 2021
Mr. Brandon and Ms. Leia were Oustanding! A sales couple to emulate! I had the best time doing business with them; they were always attentive to my needs and courteous and kind; they are a great asset to yo to emulate! I had the best time doing business with them; they were always attentive to my needs and courteous and kind; they are a great asset to your organization Ms. Leia is new but I can tell she is well trained in her office, hoping to see their name on the leader board. More
by swac02
Employees Worked With
Mr. Brandon and Ms. Leia
October 28, 2021
From the time we entered Brian was wonderful in every aspect of customer service. His knowledge about the vehicle was exceptional. Finance (Mark) was expedient to ensure all was done accurately and exp aspect of customer service. His knowledge about the vehicle was exceptional. Finance (Mark) was expedient to ensure all was done accurately and expediently. Amazing experience. More
by deb.johnson
Employees Worked With
Mark Salvino, Brian Jenkins
October 11, 2021
This was my first experience buying a brand new car. Jay was so helpful and knowledgeable about each accessory of the car. He kept updated throughout the whole process and took great car of us! was so helpful and knowledgeable about each accessory of the car. He kept updated throughout the whole process and took great car of us! More
by Emma
Employees Worked With
Chad Haggard-Finance, Jay Vallecillo
October 07, 2021
This was seriously the best car buy experience I have ever had. The entire team at Hyundai of Cool Springs was amazing and went above abs beyond to help me find the perfect vehicle! Brian, Michael, and C ever had. The entire team at Hyundai of Cool Springs was amazing and went above abs beyond to help me find the perfect vehicle! Brian, Michael, and Chad have gained a customer for life. Thank you gentleman for all your help! More
by Kimberly.miller2019
Employees Worked With
Chad in finance and Michael in internet sales , Brian Jenkins
