Hyundai of Las Vegas

It took a full week for my 2006 Santa Fe to be LOOKED at after it was towed in because it would not respond at all while driving - not very safe to drive. During the entire week I tried to get the status o after it was towed in because it would not respond at all while driving - not very safe to drive. During the entire week I tried to get the status of it and all I was told was that it hasn't been looked at yet _ then finally the last time I called I was told it was fixed. I drove it home and almost made it before the same thing happened again. Had it towed back again, was promised by everyone that it would be looked at the next day and they would call to keep me advised. No body called and when I called I was kept on hold twice for over an hour before I was hung up on. In short service is a very foriegn concept to the service department. I'm still waiting to hear if it's been looked at - On the secont trip back for the same problem it's been there 2 and a half days and counting - and still waiting for someone - anyone to tell me if it's even been looked at. More

This dealer uses extremely deceptive advertising and sales practices to exploit and rip off customers. Dealer used bait and switch tactics, swapping out the test driven car with another lesser car afte sales practices to exploit and rip off customers. Dealer used bait and switch tactics, swapping out the test driven car with another lesser car after the deal was agreed upon. Sales Manager Joe was extremely rude and berating when this issue was adressed. Brand new car was sold with a known electrical problem, which they had no problem with. It took 5 weeks and 3 visits to the service department to get the issue resolved. Throughout entire process, dealership manager refused to take calls or address the issues in any way. Upon further research, I discovered that this company has had 44 BBB claims in the past 3 years, many of which were not resolved to the customers satisfaction. Planet Hyundai, despite the fancy showroom and impressive sales numbers, has by far the worst reputation of Hyundai dealers in the Las Vegas area. To anyone considering giving this place your business, I would say, do your research before hand, and buyer beware!!! More