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Hyundai of St Augustine - Service Center
St. Augustine, FL
381 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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381 Reviews of Hyundai of St Augustine - Service Center
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May 19, 2024
One of the best service experiences I have had ever. Mirena kept me up to date throught the whole experience. Mirena kept me up to date throught the whole experience. More
by bamars13
Verified CustomerEmployees Worked With
Helpful May 19, 2024
I have been a customer of Hyundai of xx. Augustine since 2010 when I purchased my first Genesis. They have never been anything but helpful. The service department has always been ready to ad Augustine since 2010 when I purchased my first Genesis. They have never been anything but helpful. The service department has always been ready to address any service need I have had with my cars. Thank you to the service team and customer service department. You are very much appreciated. More
by smith5613
May 18, 2024
Excellent service! Very welcoming! Very responsive! Best experience in a dealership I’ve ever had! Very welcoming! Very responsive! Best experience in a dealership I’ve ever had! More
by KLEARY4521
May 18, 2024
My recent experience left me frustrated with the service department. 8 hours for a heating element to be fixed or replaced in second row captains chair on passenger side. Passenger side has scratch on vehic department. 8 hours for a heating element to be fixed or replaced in second row captains chair on passenger side. Passenger side has scratch on vehicle; assuming while taking seat out or putting it back in. I showed the service rep. She tried to buff it out with her rag. I dropped the car off at 10am and was told it would be a couple of hours. ( she wanted me to drop off after 9 am. We drive almost an hour to get there by 10 am. Original appointment I found out that day was at 3:20 pm). The service rep is sure to let us know that the person servicing the car is very slow but thorough. We checked in at noon, and 2 pm; was told another couple hours. We drive home a hour away. Called again, drove back and Picked it up at closing.( before 6pm). It had just barely gotten finished with service appointment. There was a hurried departure by our service rep. .. she was late picking up her child. Before leaving She rubs down the car with the same dirty rag used on other cars. Then preseeds to use same dirty rag in my inside windows and door. She hurries to leave as I enter my car to go. Upon starting my car, all of my personal settings are changed. My home address was even messed up in navigation, as well as seat settings, radio, air conditioning etc. I got out of my car with frustration to let them know. The service person just looked at me. The service rep ran over and started pushing my seat setting button. I told her I already had done that. She was in a hurry . I told her with frustration “just never mind”. She ran to her car and left. I left only having to stop just past the first stop sign out of area to put my headrest back down to its normal position as well. I’m very upset at this point. Imagine my frustration when my home address in navigation tried to take me to another address instead of to my home. I’ve since reset all of my personal dash settings. Also wondering why I wasn’t given a full explanation of services rendered. Did they have to do anything other than take out second row captains seat to change heating element? Why did it take 8 hours. Why were all my settings changed? More
by 1rechler63
Employees Worked With
May 18, 2024
Great very helpful and pleasant to deal with. I look forward to her help in the future. I look forward to her help in the future. More
by mnminjax
Employees Worked With
May 18, 2024
I found my experience to be smooth and wihtout second thought. Madison was informative and helpful. thought. Madison was informative and helpful. More
by ERICKSONSNJAX
Employees Worked With
May 18, 2024
The dealership is nice and clean and all the employees were very helpful and respectful. Nice and fast quality work. This is an amazing dealership were very helpful and respectful. Nice and fast quality work. This is an amazing dealership More
by dlova27
Employees Worked With
May 18, 2024
Great service Nice people clean waiting area With appointment should not take as long as does appointment should not take as long as does More
by mombarton4
Employees Worked With
May 17, 2024
Justin was very helpful and prompt. I know you guys very busy but he fit me in. Same day I called ,Otherwise it would be another week for me without AC in my car. I know you guys very busy but he fit me in. Same day I called ,Otherwise it would be another week for me without AC in my car. More
by IBEAUDRY
Employees Worked With
May 17, 2024
Excellent dealership, service, & service advisor Tunde. Get my car in and out in no time. Get my car in and out in no time. More
by dconnelly115
Employees Worked With
