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Hyundai of Wesley Chapel - Service Center

Wesley Chapel, FL

4.6
723 Reviews

723 Reviews of Hyundai of Wesley Chapel - Service Center

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October 08, 2023

Brought my Gensis G80 in for recall and service. When I got home I noticed that the protective cover under the car was hanging. So I went back the next day and they could not get me in withing the a More

by WILSON33545
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin Worrell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Amy Rigsby
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kristen Beswick
Oct 09, 2023 -

Hyundai of Wesley Chapel responded

Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service doesn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail. Sincerely, Jose Gesmondi Service Manager

October 07, 2023

This is the first time I brought my vehicle to this dealership and its impressive that it is well kept. The staff are very courteous and professional. Keep it up! More

by JSP
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lamar Browne
Oct 09, 2023 -

Hyundai of Wesley Chapel responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance. Sincerely, Jose Gesmondi Service Manager

October 07, 2023

Do good work, friendly and curtious workers . Taking me back home, and picked me back up, after I dropped off my vihecal More

by DEUBEL810
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lamar Browne
Oct 09, 2023 -

Hyundai of Wesley Chapel responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Hyundai of Wesley Chapel, we look forward to having you as a valued customer for many years to come! Sincerely, Jose Gesmondi Service Manager

October 07, 2023

Saleena was wonderful and helpful. As soon as I pulled into the dealership, she was right there to walk me through the process. I haven’t seen the dealership since the remodel and it l More

by Makawa1012
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Saleena
Oct 09, 2023 -

Hyundai of Wesley Chapel responded

Thanks for sharing your thoughts about your experience with Hyundai of Wesley Chapel. Saleena and our team appreciate your business and hope to see you again soon! Sincerely, Jose Gesmondi Service Manager

October 07, 2023

Very detailed status of completion and other needs. Very professional and friendly. Fast service and clean More

by CALLGMS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Fabio Castellon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Anthony Rodriguez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brianna Hacker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 09, 2023 -

Hyundai of Wesley Chapel responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Hyundai of Wesley Chapel, we look forward to having you as one of our valued customers for many more years to come! Sincerely, Jose Gesmondi Service Manager

October 07, 2023

Good prompt service that addressed all my issues my service advisor was great and helpful More

by Kimberly
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zack Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mark Salerno
5.0
This rating includes all reviews, with more weight given to recent reviews.
Arthur "AJ" Wilson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 09, 2023 -

Hyundai of Wesley Chapel responded

Kimberly, Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our service team, and we look forward to working with you again. Sincerely, Jose Gesmondi Service Manager

October 06, 2023

It was a pleasure dealing with Antonio, he was courteous and informative, took great pride in his job. More

by US1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Antonio Brown
Oct 06, 2023 -

Hyundai of Wesley Chapel responded

Thanks for sharing your thoughts about your experience with Hyundai of Wesley Chapel. We appreciate your business and hope to see you again soon! Sincerely, Jose Gesmondi Service Manager

October 06, 2023

This dealer experience was so much better than the last time I got my maintenance done. I was shocked when Anthony told me that my car was done. It was completed in HALF the time that the appointment was a More

by CHARRISO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zack Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Anthony Rodriguez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 06, 2023 -

Hyundai of Wesley Chapel responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Anthony met your expectations. Thank you for choosing Hyundai of Wesley Chapel, we look forward to having you as a valued customer for many years to come! Sincerely, Jose Gesmondi Service Manager

October 06, 2023

Lamar was very helpful and knowledgeable and was able to get my battery changed on my time. Since the battery wasn’t there, I was able to get all my errands done and made it back in time to get the job don More

by IMPALAKID2001
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brianna Hacker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : The welcoming crew who booked my car and topped off my fluids. Great customer care gentlemen., Lamar Browne
Oct 06, 2023 -

Hyundai of Wesley Chapel responded

Thank you for the kind words for Lamar and our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance. Sincerely, Jose Gesmondi Service Manager

October 05, 2023

An honest mechanic saved me a few hundred dollars! Thank you again! I will definitely be bringing my car back to Hyundai More

by Very pleased
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Wetherbee
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 05, 2023 -

Very pleased responded

Thank you again for the wonderful service. Thank you for saving me some money. I will definitely be bringing my car back for other repairs

Oct 06, 2023 -

Hyundai of Wesley Chapel responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Sincerely, Jose Gesmondi Service Manager

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