INFINITI Of Melbourne - Service Center

Excellent customer service. New ownership seems very engaged. I have had a great experience. I highly recommend. New ownership seems very engaged. I have had a great experience. I highly recommend. More

I like the drop off pick up experience and the guys were amazing They were friendly amazing They were friendly More

Every single person I came across during my visit was nothing but professional, kind, and helpful. nothing but professional, kind, and helpful. More

Services center should respect if customers came to center you guys don’t have time if something should able to check right away not waiting for one day or more center you guys don’t have time if something should able to check right away not waiting for one day or more More

Dealership was very professional and courteous. Car had a recall, reception was good and generous. Car had a recall, reception was good and generous. More

This 1 star is actually a zero They treated my girlfriend like a dope and let her leave their shop with the vehicle not checked per their ‘gold standard’ checklist, and with the rear brakes in an girlfriend like a dope and let her leave their shop with the vehicle not checked per their ‘gold standard’ checklist, and with the rear brakes in an unsafe condition I had bought a front a rear wiper to put on after the Oil change and ‘inspection’, because one was almost withered to nothing and the rubber blade on the rear was literally hanging off the metal arm. They checked them off as OK. They claimed the rear pads had 7mm on them. 2 days later I had them measured and they were below 2mm. They claimed that the rear rotors were perfect. They actually had deep gouges in them from the nearly bare pads and protruding rivets digging into them. She asked them to change the fuel filter, they said they couldn’t get the part. This is the 4th and last time we will take a car to the Infiniti shop in Melbourne. Each time she makes an appt for something that should take an hour, they don’t make the appt and she has to leave the car there all day, sometimes over night. I tried to contact the service manager Martin Hausen. I left a message, and 2 more times this week his phone went right to a full voice mail recorder. We will Never take our car here again. I can’t imagine what buying a car there is like. I know I’ll never find out. More

Great and fast service. They service my car on time and great customer service. We will be back They service my car on time and great customer service. We will be back More

They came and picked up our car, gave us a nice loaner, and returned our car after service. Simple and easy. Thank you l and returned our car after service. Simple and easy. Thank you l More

First of all I appreciate their efficiency, their welcome is pleasant, and the work is going fast abd well is pleasant, and the work is going fast abd well More