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INFINITI of Grand Rapids
Grand Rapids, MI
75 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 75 reviews
March 14, 2024
Great service experience. We drove 200 miles for our appointment; the complimentary wash/vacuum was greatly appreciated. The staff was very friendly and the waiting area ver We drove 200 miles for our appointment; the complimentary wash/vacuum was greatly appreciated. The staff was very friendly and the waiting area very inviting with plenty of room and beverages. Marilyn/Petoskey More
by mcummings
Employees Worked With
Adam Underwood
Helpful March 09, 2024
They are always friendly and always try their best to give me the best service. I always go to infiniti for any car issues I have and trust them. give me the best service. I always go to infiniti for any car issues I have and trust them. More
by LEJLA.ALIC002
Employees Worked With
Yomani, Adam Underwood
October 15, 2023
Infiniti is excellent. Great customer service. The waiting are is fully equipped with snack and coffee! My favorite part of having my car serviced is the relational proce Great customer service. The waiting are is fully equipped with snack and coffee! My favorite part of having my car serviced is the relational process that supports the custome. More
by Lisa J.
Employees Worked With
Adam Underwood
August 29, 2023
Infiniti is offers exceptional service and is a high quality brand. Very pleased with the service received from this dealership. quality brand. Very pleased with the service received from this dealership. More
by tanyapmaycpa
Employees Worked With
Todd Cahill, Brandon Ruiz, Adam Underwood
June 12, 2023
Lacks professional service reps. They seemed out off when answering the phone, that’s is when they answer and lack follow up They seemed out off when answering the phone, that’s is when they answer and lack follow up More
by Mbottino13
Employees Worked With
Todd Cahill, Brandon Ruiz, Adam Underwood
June 07, 2023
I am highly impressed with the service received at Infiniti of Grand Rapids. Our service advisor, Mr. Yomani, showed exceptional professionalism, ensuring total satisfaction. Our salesman, Mr. Ha, che Infiniti of Grand Rapids. Our service advisor, Mr. Yomani, showed exceptional professionalism, ensuring total satisfaction. Our salesman, Mr. Ha, checked in on us during vehicle pick-up, showcasing the company's dedication to a seamless customer experience. The repairs were completed timely and effectively, proving the reliability of their service department. Additionally, the vehicle was thoroughly cleaned and detailed prior to pick-up, a testament to their attention to detail. In summary, Infiniti of Grand Rapids delivered an excellent service experience, prompting my strong recommendation for anyone seeking quality vehicle services. Thank you to the team for their commitment to customer service excellence. More
by jpellerito
Employees Worked With
Yomani Williams, Ha Truong
