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INFINITI of South Bay - Service Center

Torrance, CA

4.5
1,411 Reviews
Call Service Center (310) 341-4462

1,411 Reviews of INFINITI of South Bay - Service Center

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June 16, 2024

The service is excellent; the people are courteous and professional. The work done on my car has always been very good. More

by MINSTEREAJ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Edson Trujillo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jaime Zamora
5.0
This rating includes all reviews, with more weight given to recent reviews.
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June 14, 2024

Great customer and vehicle service, Edson Trujillo is a true Gem, happy customer since 2019. More

by HOYT_MARILYN
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Edson Trujillo
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 15, 2024 -

INFINITI of South Bay responded

Thank you for this great review Marilyn! We're thrilled to hear that you've been a happy customer since 2019 and that Edson has provided you with great customer and vehicle service. We are so lucky to have him on our team! Thank you for your loyalty over the years, and we look forward to keeping you satisfied and happy with our service for many more! Kelvin Bratcher Owner & Executive Manager INFINITI of South Bay

Helpful
June 06, 2024

They have given me great service since 2018. I would recommend there service team to anyone. More

by ERIcJAM2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jaime Zamora
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 13, 2024 -

INFINITI of South Bay responded

EricJAM2! Hey man, thanks so much for your complimentary review, and for being a loyal client for the past 6 years. You are a wonderful customer, and we are grateful that you have selected INFINITI of South Bay for your service needs. If there is ever anything we can do better for you, please let us know. Thank you. Carlos Robles Service Manager INFINITI if South Bay

Helpful
June 05, 2024

Very good service, and they do a great job. The waiting room is comport too. More

by NELLYEGUI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Edson Trujillo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 15, 2024 -

INFINITI of South Bay responded

Thank you for your positive feedback! We're glad you received good service and found our waiting room comfortable. Your satisfaction is our #1 priority, and we appreciate your kind words. Please let us know if there's anything else we can do for you! Thanks for stopping by INFINITI of South Bay! Kelvin Bratcher Owner & Executive Manager INFINITI of South Bay

Helpful
May 15, 2024

Jaime understands my car service . He took good care of it when it was there . More

by JHENDER942
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jaime Zamora
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 22, 2024 -

INFINITI of South Bay responded

Thank you for taking the time to leave this five-star review about your service experience with us! I am pleased that Jamie went above and beyond to care for your vehicle. Here at INFINITI of South Bay, we ensure an excellent customer experience through top-notch service and communication. Thank you for choosing us, and we hope to see you again soon! Kelvin Bratcher Owner & Executive Manager INFINITI of South Bay

Helpful
May 15, 2024

Very good with customer service. Wait time was short while getting my car serviced. Thank you very much. That’s why I go to you. More

by katnmikes
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Edson Trujillo
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kevin Hall
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May 22, 2024 -

INFINITI of South Bay responded

Thank you for taking the time to leave this review! We're thrilled that you had a positive experience with our customer service and that your wait time was short while getting your car serviced. Your satisfaction is our priority, and it's wonderful to know that's why you chose us. We look forward to serving you again in the future. Kelvin Bratcher Owner & Executive Manager INFINITI of South Bay

Helpful
May 01, 2024

Excellent service and knowledge about my vehicle and always ready to add more like uber and other accommodations. More

by RIKKERQ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Edson Trujillo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 07, 2024 -

INFINITI of South Bay responded

Rikkerq, Thank you for leaving us a great review based on our recent service visit. We appreciate your kind words and are pleased to hear that our service advisors have been knowledgeable, provided excellent service and have made you aware of many of our new services and accommodations. We are glad that you are our client and we appreciate your loyalty. Thank you. Carlos Robles Service Advisor INFINITI of South Bay

Helpful
April 30, 2024

Great service all the time. The team is knowledgeable and helpful . Very pleased with each visit More

by VANESSA.HARDISON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kas Yeganeh
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kelvin Bratcher
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 07, 2024 -

INFINITI of South Bay responded

Hi Vanessa, Thanks for the awesome 5-STAR review we see here on DealerRater! It is great to read that my team consistently provides great service, in that they are knowledgeable, helpful, and are able to do the job right the first time. We appreciate your business and are grateful for your loyalty. Thank you for the review. Carlos Robles Service Manager INFINITI of South Bay

Helpful
April 12, 2024

Since the dealership Had replace my transmission my truck which is a QX 60 is running excellent and I really appreciate you guys services More

by RUBYRED0212
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Edson Trujillo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 28, 2024 -

INFINITI of South Bay responded

RubyRed, Thanks for the great review! We are so glad to learn that your vehicle is running well now that we replaced the transmission. That's a big job so we're glad that we got it right the first time. That's just another benefit of coming to the dealership... factory trained technicians that make repairs right the first time. Thank you for taking your personal time to share your feedback with us and others. We appreciate your business. Carlos Robles Service Manager INFINITI of South Bay

Helpful
April 12, 2024

South Bay Infiniti not just have the best reliable vehicle but also have a great people that works there. Every time I head over there to maintain the needs of my Infiniti, they also give me the comfo More

by almond1979
Recommend Dealer
Yes
Employees Worked With
Carlos Robles
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jerry
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Apr 28, 2024 -

INFINITI of South Bay responded

Almond, Thank you so much for taking your personal time to leave us such a nice review. Reliable vehicles and great people sure does make a great combination. We are glad to learn that you are comfortable here at our dealership and that you are treated well. That's the INFINITI of South Bay "way"! We appreciate your business, thanks for choosing INFINITI of South Bay. Kelvin Bratcher Owner & Executive Manager INFINITI of South Bay

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