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INFINITI of South Bay - Service Center

Torrance, CA

4.5
1,525 Reviews

1,525 Reviews of INFINITI of South Bay - Service Center

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May 07, 2025

Very nice Edson was very professional and helpful And driver also was very nice Having a ride back and forth was great Thank you More

by RITAMINAS
Recommend Dealer
Yes
Employees Worked With
Edson Trujillo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Edson Trujillo
May 22, 2025 -

INFINITI of South Bay responded

Thank you so much for this FIVE-STAR review, Rita! We're glad that Edson and our driver took great care of you. Providing a smooth and helpful experience, including your ride back and forth, is exactly what we aim for. We appreciate you choosing INFINITI of South Bay and look forward to seeing you again! Thanks again! Carlos Robles Service Manager INFINITI of South Bay

May 06, 2025

The Infiniti dealerships are very few but this one is my go too just like the customer service! Prices are high but knowledgeable people More

by EVEREST
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Edson Trujillo
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 22, 2025 -

INFINITI of South Bay responded

Thank you for your honest and thoughtful review! We’re honored to be your go-to INFINITI dealership and truly appreciate your loyalty. While we understand pricing can be a concern, we’re glad to hear our knowledgeable team and quality service make the experience worthwhile. We’ll continue working hard to provide the best value and care every time you visit. Looking forward to seeing you again soon! Thank you, Carlos Robles Service Manager INFINITI of South Bay

May 05, 2025

I always have a awesome experience at the Torrance location I highly recommend it for everyone. More

by NICOLELEE509
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Felix Le
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Andre Butler
May 22, 2025 -

INFINITI of South Bay responded

Hi Nicole! Thank you so much for taking the time to leave this FIVE-STAR review! I am glad that you always have an awesome experience with us! Our team works hard to make sure that our customers leave nothing but satisfied. Be sure to recommend INFINITI of South Bay to your friends and family, your recommendation means a lot to us. Thank you for stopping in and we look forward to serving you again soon. Thank you, Carlos Robles Service Manager INFINITI of South Bay

May 02, 2025

Jaime, Edson and the service crew and front desk crew are the best! They took my order, kept me updated with progress, provided me a Lyft ride to/from work, and my vehicle feels much better than how I took i More

by Alma.k.saiya
Recommend Dealer
Yes
Employees Worked With
Jaime Zamora
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jaime Zamora
May 22, 2025 -

INFINITI of South Bay responded

Thank you so much for the amazing review, Alma! We’re lucky to have team members like Jaime, Edson, and the rest of our service and front desk crew. They truly care about making your experience smooth from start to finish. We're glad we could keep you updated, get you where you needed to go, and return your vehicle feeling better than ever. We’ll be sure to pass along your shout-outs. Thanks again for being part of the Infiniti of South Bay family! See you again soon! Thank you, Carlos Robles Service Manager INFINITI of South Bay

May 02, 2025

Well organized, smooth operation. Friendly service personnel. My car was nice and clean when I picked it up. More

by MIKEMACKAY
Recommend Dealer
Yes
Employees Worked With
Edson Trujillo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Edson Trujillo
May 22, 2025 -

INFINITI of South Bay responded

Hi Mike! Thank you for this great review! We're so glad everything went smoothly and you had a positive experience with our team. It’s always our goal to provide friendly, efficient service and return your vehicle clean and ready to go. We appreciate you choosing Infiniti of South Bay and look forward to welcoming you back next time! Thank you, Carlos Robles Service Manager INFINITI of South Bay

May 22, 2025 -

MIKEMACKAY responded

Good job!👍

May 01, 2025

Edson is always professional and personable. Have been a Infiniti owner for 20 years. Have dealt with Edson for over 10 years. Good to see that kind of stability in your service department. More

by 752abram
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Edson Trujillo
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 22, 2025 -

INFINITI of South Bay responded

What an awesome review! Thank you so much for your loyalty over the past 10 years, and your kind words about Edson. It’s special to have that kind of long-standing relationship, and we’re grateful you’ve trusted him (and us) with your vehicle for over a decade. Edson’s professionalism, consistency, and care for our customers truly make him an invaluable part of our team. We’re proud to have that kind of stability in our service department, and even more proud to serve customers like you. Thank you and we look forward to welcoming you back again! Carlos Robles Service Manager INFINITI of South Bay

April 30, 2025

My last visit was great just like all my previous visits at this dealership. I was informed on what needs attention at my next visit. More

by EBBICARME
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Edson Trujillo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jaime Zamora
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 01, 2025 -

INFINITI of South Bay responded

Thank you so much for leaving this review about your service experience with us here at Infiniti of South Bay! We're glad to hear your recent visit was just as positive as your past experiences, consistency and clear communication are exactly what we strive for. Thank you for your loyalty and continued trust in us! We look forward to taking great care of you again at your next visit! Don't forget to check our website for service deals and specials next time you stop by. Thanks! Carlos Robles Service Manager INFINITI of South Bay

April 28, 2025

Edson was fantastic! I was greeted immediately and the service was fast. The car was returned to me washed and I really appreciate that. Also the lobby and bathrooms are More

by NHARRISON3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Edson Trujillo
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 01, 2025 -

INFINITI of South Bay responded

Thank you so much for taking the time to leave this GREAT review! I’m happy to hear Edson took such good care of you, he always greets our customers with a smile and prioritizes quick service. We're also glad you enjoyed the clean and comfortable environment; we work hard to make sure every part of your experience is a positive one. Thanks again for choosing Infiniti of South Bay. We look forward to seeing you next time! Thank you, Carlos Robles Service Manager INFINITI of South Bay

April 24, 2025

He understood what I wanted done and he executed and went above and beyond Fantastic More

by JORDAN_LEHR
Recommend Dealer
Yes
Employees Worked With
Edson Trujillo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Edson Trujillo
Apr 26, 2025 -

INFINITI of South Bay responded

Hi Jordan! Thank you so much for sharing your experience! I’m thrilled to hear that Edson took such great care of you and went above and beyond to make sure everything was handled just right. He truly takes pride in understanding exactly what our customers need. I'll be sure to pass along your kind words to him, it will mean a lot. Thank you again for trusting Infiniti of South Bay. We look forward to continuing to serve you with the same level of excellence on every visit! Don't forget to check back on our website for service deals and specials for the next time you stop by! Thank you, Carlos Robles Service Manager INFINITI of South Bay

April 24, 2025

Welcoming . They checked my car well fixed the factory warranty things like oil change multi point inspection and washed my car . Wasn't a good car wash but stil More

by TAIBROADNEX
Recommend Dealer
Yes
Employees Worked With
Felix Le
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Felix Le
Apr 26, 2025 -

INFINITI of South Bay responded

Thank you so much for taking time out of your busy day to leave this review online! We’re truly grateful you chose Infiniti of South Bay to take care of your vehicle, and we’re glad we could help with your warranty work, oil change, and inspection. I completely understand how valuable your time is, especially as a hardworking single mom of three little ones, you’re doing an amazing job! We appreciate your honesty about the car wash, and we’ll use your feedback to do even better next time. Thank you again for trusting us, we look forward to continuing to support you whenever you need us! Thank you, Carlos Robles Service Manager INFINITI of South Bay