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INFINITI of South Bay - Service Center

Torrance, CA

4.5
1,525 Reviews
Call Service Center (310) 341-4462

1,525 Reviews of INFINITI of South Bay - Service Center

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April 15, 2025

Very good customer service very understandable very polite and nice good to explain situations and friendly More

by bigboy6674
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Edson Trujillo
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 26, 2025 -

INFINITI of South Bay responded

Thank you for this FIVE-STAR review! We're thrilled you had such a positive experience with our team. We always aim to be friendly, clear, and helpful. Thanks for recognizing our hard work! We appreciate your kind words and look forward to serving you again! Carlos Robles Service Manager INFINITI of South Bay

April 15, 2025

Great customer service and fast service, I would recommend them to take of your car. More

by CLAUMEX79
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Edson Trujillo
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 26, 2025 -

INFINITI of South Bay responded

Thank you so much for this AWESOME review! We’re happy to hear you had a great experience with our team. They always work hard to make sure our customers have a five-star experience. Your recommendation means a lot to us. Be sure to tell your friends and family, we’d love to take care of them too! Thanks again for trusting us with your vehicle, and we look forward to seeing you again soon! Thanks again! Carlos Robles Service Manager INFINITI of South Bay

April 13, 2025

Every time I have my car serviced the level of professionalism that is shown is second to none. They are always thorough. I would definitely recommend getting serviced by them More

by SKYEHIYE31
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Edson Trujillo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 26, 2025 -

INFINITI of South Bay responded

Thank you for taking the time to leave this great review! We're proud to hear that our team consistently delivers the thorough and professional service you deserve. Our customers are our #1 priority, we strive to make sure our customers always leave happy and satisfied. We truly appreciate your trust and look forward to continuing to take great care of you and your vehicle! Don't forget to check back on our website for service deals for your next visit! Thank you, Carlos Robles Service Manager INFINITI of South Bay

April 12, 2025

Jamie and the WHOLE Southbay team, and management are fantastic. Hands down. I have been a client of Southbay exclusively for over 5yrs. now at least, and have come to feel at home and taken care of! Al More

by Captain
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Edson Trujillo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jaime Zamora
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 26, 2025 -

INFINITI of South Bay responded

Thank you so much for your wonderful review! We truly appreciate your loyalty and trust over the past five years. Jamie and the entire Southbay team are honored to have you as part of our Southbay family. We're thrilled you feel at home with us, your comfort and satisfaction mean everything. We look forward to continuing to provide you with the best service and care for many more years to come! Thanks again! Kelvin Bratcher Owner & Executive Manager INFINITI of South Bay

April 07, 2025

Great service. Good attention to detail and look. Strives to ensure customer satisfaction. Great all around experience. More

by WILLIAMHARRIS1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Edson Trujillo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jaime Zamora
5.0
This rating includes all reviews, with more weight given to recent reviews.
Felix Le
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 11, 2025 -

INFINITI of South Bay responded

Thank you so much for taking the time to leave this excellent review about your experience! Providing great service and attention to detail is something we take great pride in, and we're so glad that it showed. Your satisfaction is our top priority, and we truly appreciate your kind words. We look forward to serving you again in the future! Have a great weekend! Carlos Robles Service Manager INFINITI of South Bay

April 06, 2025

Each and every staff I encountered was helpful and efficient the environment was clean and welcoming. More

by tyshawnnag
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jaime Zamora
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Andre
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Apr 11, 2025 -

INFINITI of South Bay responded

Thank you so much for your kind words! We’re so happy that every team member you interacted with was helpful and efficient. Creating a clean, welcoming environment is something we take pride in, and it means a lot to know it made a difference in your visit. We truly appreciate you and look forward to seeing you again! Check back on our website for service specials for your next visit! Best regards, Carlos Robles Service Manager INFINITI of South Bay

April 06, 2025

My rear bumper hitch cover won’t secure and I asked for it to be looked at during my oil change. Maybe is wasn’t clear when I made the request More

by Brad sporer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jaime Zamora
3.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 20, 2025 -

INFINITI of South Bay responded

Brad, I have asked Jaime to call you concerning your bumper hitch, and we apologize if we missed this during your visit. Please let me know of you need anything else, we are here to serve you. Carlos Robles Service Manager INFINITI of South Bay

April 03, 2025

Everyone there makes you feel like family. Service is always on time and make you feel welcome. You have a very nice team. More

by ttnnttee01
Recommend Dealer
Yes
Employees Worked With
Edson Trujillo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Edson Trujillo
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Apr 11, 2025 -

INFINITI of South Bay responded

Thank you so much for this fantastic review! It truly means the world to us that you feel like family when you’re here, that’s exactly the experience we strive to create. We’re glad our team made you feel welcome and that your service was right on time. Don't forget to check back on our website for any service deals and specials for your next visit! We look forward to seeing you again soon! Have a great weekend! Carlos Robles Service Manager INFINITI of South Bay

April 01, 2025

I brought my Q50 in for service. I met a young man named Andre who knew my car and was Ver Professional.. My experience was very pleasant and I will bring my Q50 there again... More

by LOVEWILLIAMS1959
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Edson Trujillo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jaime Zamora
5.0
This rating includes all reviews, with more weight given to recent reviews.
Felix Le
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Andre
Report | Print
Apr 11, 2025 -

INFINITI of South Bay responded

Thank you for bringing your Q50 in and for sharing such kind feedback! We’re so glad to hear that Andre took great care of you. He truly is a valued member of our team and is always going the extra mile. It's wonderful to know your experience was pleasant, and we look forward to welcoming you back for your next visit! See you soon! Carlos Robles Service Manager INFINITI of South Bay

March 29, 2025

Service was done under an hour which is excellent. The only thing is I waited 30 mins after my service to pay for it . My car sat there much longer than I wanted after is was finished . More

by ParkerDamond26
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Edson Trujillo
4.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 01, 2025 -

INFINITI of South Bay responded

Parker, Thank you for taking the time to share your feedback regarding your recent service visit. We appreciate you highlighting that the service on your vehicle was completed in under an hour, and we're glad to hear that you found this excellent. We also understand your frustration with the 30-minute wait to pay for your service and that your car remained in the service bay longer than you preferred after the work was completed. This is certainly not the experience we want our customers to have, and we sincerely apologize for the inconvenience this caused. We are taking your feedback seriously and will be reviewing our internal processes to identify areas where we can improve the payment and vehicle release procedures to ensure a more efficient and timely experience for our customers in the future. Thank you again for your review. We value your business and hope to provide you with a smoother and more seamless experience during your next visit. Sincerely, Carlos Robles Service Manager INFINITI of South Bay

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