Infiniti of Elk Grove

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Dan Perez

My Review of Infiniti of Elk Grove:
We were able to purchase any car we wanted at this point in our lives and were moving from a very large SUV into something smaller but we were not sure what. The very first car we drove was an Infiniti G37 sedan and Dan Perez was the first car salesman we met when we started the process. We then proceeded to drive another 15 - 18 more cars in our quest to find the right car for our family. We ended up right back where we started, with the same sales rep and couldn't be happier with our choice!

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Reason for Visit: Service

I recommend this dealer: Yes

Employee(s) Dealt With: Eddie, Victor, Peter, Irving, Steve, Rena

My Review of Infiniti of Elk Grove:
When I walk into this place I feel like Norm from Cheers, everyone says hello. I have bought a few cars from Infiniti of Elk Grove, used and new, and from the Sales floor to the Service and Parts counter, they all provide the best customer service. I have bought American cars in the past, and it was Infiniti of Elk Grove that kept me excited about coming back for more. Great people to work with.

At the service desk, Eddie and Irving offer you the best options that will suit the needs of your vehicle when you bring it in. They don't run around and swindle you into service or part items you do not need, like most car dealerships I have gone to in the past where you feel taken advantage of. Service always with a smile, no matter how early it is.

Victor and Peter at the Parts counter, offer various items to increase the appearance or performance of your vehicle. I have had the exhaust, intake, front lip, spoiler and other various items installed on my 2007 G35 sedan, and every visit has been with a smile and an honest sale. Very competitive pricing and always top notch parts. They are always willing to work with you and find the best parts you are looking for, to make sure you walk out excited about what you are about to install on your vehicle.

Steve and his sales team, hey they keep trying to get me into another car and guess what, I end up driving out with one. Friendly people with no pressure attitudes more like hanging out with friends and talking about cars then talking about how they can close the deal. Knowledgeable folks that keep me coming back, sometimes too many times.

Rena, the receptionist, always makes me feel welcome. Goes above and beyond her duties to make sure you are comfortable while you wait.

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Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Todd Ritter/Matthew Toles

My Review of Infiniti of Elk Grove:
The employees at Infiniti of Elk Grove are very knowledgeable of their products, friendly, no pressure sales people. Their lots, showrooms, waiting areas, restrooms are immaculately clean. They take pride in their business. They make sure you know every detail about the product you are buying. This sales experience is my second at this establishment, the first being four years ago, both ending in a vehicle being purchased. On the car lot, while looking at the vehicle I was interested in, Todd Ritter answered all my questions, asked if I wanted to unlock vehicle to sit in and inspect the equipment. He would show me any number of cars I wanted to see. When I had selected the vehicle I wanted to purchase, I was taken inside and shown to a seat, asked if I wanted a beverage and was never left to wait while he did the sales work. I was in luck, as they gave me a great trade-in price for my old vehicle and took more than five thousand dollars off the new vehicle. I traded a 2005 G35 Coupe for an almost fully loaded 2009 G37S Coupe. Todd had to find my car from another dealer, fortunately there was one available just an hours drive away. I had my car the next day. I handed over a check for the balance after the trade-in and it is paid in full. I felt very relaxed working with Todd, as he is definitely a "people" person, made me very comfortable.
Matthew Toles, Finance Manager, handled the contract work and payment, explaining the process each step of the way. He was great to work with, also. Absolutely no pressure. He and Todd almost felt like my younger brothers, I had a great time!!
I have been to this establishment for service work and have never been disappointed. I never have to wait excessively, all work is completed and done right and my car is always clean and freshly washed when picked up.
I would recommend Infiniti of Elk Grove to anyone interested in purchasing a new Infiniti...they are a "First Class" organization. When your purchase is complete, that doesn't end your experience with Infinit of Elk Grove, they follow through with phone calls thanking you for your business, send thank you cards through the mail and invite you, at any time, to contact them to answer your questions, and if you need anything from them.
In four years, I'm going back for another Infiniti and, I'm sure, a great buying experience.

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Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Dan Perez

My Review of Infiniti of Elk Grove:
Dan is very personable, easy to work with and doesn't add any pressure to the decision. Dealer is a member of Costco Auto Buying, so you know you are getting the best price without any haggling. I like that they don't abandon you once you sign on the dotted line. The free car wash and service coupons help to build repeat business.

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Reason for Visit: Service

I recommend this dealer: Yes

Employee(s) Dealt With: Eddie

My Review of Infiniti of Elk Grove:
Eddie always makes me feel at ease and well taken care of. As a woman I've had past dealership experience where I felt taken advantage of and talked down to. Even though I'm treated in a professional manner - I feel like I'm an old friend when I bring my business to Infiniti of Elk Grove. I'm remembered and greeted warmly, taken care of quickly, my car gets a wash and vacuum and as a result my Infiniti is the best driving experience I've had - better then my BMW experience where I've had to stand in the service area and have no one acknowledge me and be told they were too short on staff to wash & vacuum my car after paying for service! The owner of Infiniti is an honest and friendly man and I have no problem recommending my friends and family to this dealership. Even my friends who don't drive an infiniti bring their cars to them for service. Eddie is the man to see for your vehicle service needs.

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Reason for Visit: Service

I recommend this dealer: Yes

Employee(s) Dealt With: Victor Jones, Eddie Ramos

My Review of Infiniti of Elk Grove:
The Parts and service department are very helpful everytime I bring my car in. I feel at ease everytime I bring my car in that all my problems and questions will be answered. Your dealership is very comfortable and clearly set up for customer comfort. Way to go. Keep up the good work.

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Reason for Visit: Sales (Used)

I recommend this dealer: Yes

Employee(s) Dealt With: Christina and Willie

My Review of Infiniti of Elk Grove:
I have bought 2 vehicles from Elk Grove Infiniti. Both experiances with this dealership was awesome. I have been to quite a few others before visiting, they have exceeded my expectations both times and have outclassed every other dealership. I will be buying my next Infiniti from them. I now live 100 miles away, but will drive there to ensure I will be taken care of how a customer should be.

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Reason for Visit: Service

I recommend this dealer: Yes

Employee(s) Dealt With: Irving

My Review of Infiniti of Elk Grove:
I only allow Elk Grove Infiniti to service my vehicle. Any problems in the past they have more than taken care of. I appreciate the waiting area which is clean, I appreciate that they don't try to "up-sale" me to much, and I appreciate that they always wash and clean my car. Most times I wait, and they seem to be very prompt.

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Reason for Visit: Sales (Used)

I recommend this dealer: Yes

Employee(s) Dealt With: Matt Cox, Todd Richter(sp)

My Review of Infiniti of Elk Grove:
I was looking for a used car for my daughter, who is away at college. I just needed something modest and reliable under $5k and Elk Grove Infiniti came up with a great option - even after the first used car I was going to purchase was sold. I wasn't looking forward to the used car shopping trek, but the dealership made it a really good experience. Best of all, my daughter got a car that is perfect for her needs at school.

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Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Christina Latoule

My Review of Infiniti of Elk Grove:
Hello, I've purchased many high-end automobiles in my lifetime, but this dealership ranked number one in my book for being the best. They immediately approaced me when I drove up, were very honest and it was NOT a hard sell type atmosphere. They really cared about my comfort level and tried very hard to bend over backwards to help me. After purchasing my G37 Sport Coupe Christina really took her time to explain every feature so I left knowing exactly how work the car. I don't even have to read the owners manual which is a huge plus in my book!
Overall, they were courteous, friendly and very honest with me. Being a single woman buying a car, I didn't feel as I was being taken advantage of, where I have felt that at other dealerships. They were a joy to work with and I will go there again when I'm ready for another car.

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