Infiniti of Elk Grove

Reason for Visit: Service

I recommend this dealer: Yes

Employee(s) Dealt With: Eddie Ramos

My Review of Infiniti of Elk Grove:
The work that was done was to fix a rock chip that was discovered during my final walk through at purchase time. The work was done perfectly and I was given a very nice loaner for the duration of the work.

Elk Grove Infiniti has been a rock solid dealership so far.

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Reason for Visit: Service

I recommend this dealer: Yes

Employee(s) Dealt With: Irving

My Review of Infiniti of Elk Grove:
Called in for appointment because car making noise when starting (sounded like something wrong with starter). Got appointment and then called day before to bring car in and leave overnight. All that was handled well. Got call at 9am next day with diagnosis of problem and estimate of cost. Didn't ask when would be done. When didn't hear anything back at 3pm I called and Irving was on another line and asked if I wanted his voice mail and I said I'd like to hold. I held about 3-4 minutes and then lady came back on and said Irving was still on phone and I left a call back number with her. Irving called back in about 20 minutes saying car was ready. Picked up the car about 5pm and that was all handled well. I have no idea on the quality of the work at this time but assume it was done well. The other times I had work done it was done well and had no problem with it.

Overall it was a good experience (keeping in mind that no one likes to bring a car in for repairs)and I think you have some very professional people working at the dealership.

Oh, one more item, one of your young mechanics came walking through the afternoon I brought the car in and while I was sitting and waiting for Irving to finish with another customer outside, and he asked if I'd been helped. I thought that was a nice touch of customer service.

David Graska

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Reason for Visit: Service

I recommend this dealer: Yes

Employee(s) Dealt With: Ed Ramos

My Review of Infiniti of Elk Grove:
This was my first visit to Elk Grove Infiniti. The staff was excellent and the service was excellent. I needed a few repairs along with the maintenance; everything was well taken care of.
I waited at the location for my car and was there since mid-morning, I was offered a ride to go get lunch because of the length it was going to take to get my car finished. Best of all my car was ready 1 hour before it was promised!

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Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Dan Perez

My Review of Infiniti of Elk Grove:
The sales manager Dan is very professional. He provided the price over the phone and took the time to show my family the EX35/FX45, he spent the time on my test drive even it is very late in the evening. He made my wife and I feel respectful, no sales pressure, and provided all the information in a honest and straight forward manner. I would highly recommend Dan and this dealer to all my family and friends.
Elk Grove Infiniti would be a perfect dealer to me if they could use a finance person with the same kind of courtesy, respectful and positive attitude.

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Reason for Visit: Service

I recommend this dealer: Yes

Employee(s) Dealt With: irving panigada

My Review of Infiniti of Elk Grove:
i felt the people at the dealership cared about me,and went out of there way to help me.i will bring my car back as long as i own it.when i buy a new infiniti i will buy it from elk grove.i have been to two other dealerships.this was the first one i liked.

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Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Dan Perez

My Review of Infiniti of Elk Grove:
I worked with Infiniti of Elk Grove for about 4 months on the purchase of my G37. Despite my flirtations with other dealers and other cars, this dealership always maintained a professional and courteous approach to selling, and never employed any hard sell techniques. I would recommend them to anyone looking to purchase a new car.

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Reason for Visit: Service

I recommend this dealer: Yes

Employee(s) Dealt With: don't remember

My Review of Infiniti of Elk Grove:
Promised a 30 minute oil change, took an hour and a half. No good reason was given...in my mind this is unacceptable. This comes on the heals of a major service we had done at this dealership that we believe was over priced for what we received. We may not be back.

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Reason for Visit: Service

I recommend this dealer: Yes

Employee(s) Dealt With: Irving, He is always very pleasant and has great customer service skills. I will continue to bring my G35 back for that very reason.

My Review of Infiniti of Elk Grove:
Irving is the only service agent that I have worked with. He is always very pleasant and has great customer service skills. I will continue to bring my G35 back to Elk Grove Infiniti for that very reason also because everyone is very friendly and always ask me if I need anything while I am waiting.

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Reason for Visit: Service

I recommend this dealer: Yes

Employee(s) Dealt With: Matt, Irving, Eddie

My Review of Infiniti of Elk Grove:
I have had great experiences with this dealership--I have purchased two cars from them, so the repeat business should speak for itself. The sales folks were easy to work with--no games or anything with pricing or upsell of add-ons--it was a no hassle transaction. The service department has always been very professional. Luckily, I have had no service trips other than scheduled maintenance, but that has been handled very well, so I would not worry about having major work done at the dealership.

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Reason for Visit: Service

I recommend this dealer: Yes

Employee(s) Dealt With: Irving

My Review of Infiniti of Elk Grove:
Staff was professional both in making the appointment for Service and processing me on arrival for service. I appreciate that you provide loaner cars for the day. I live in Folsom and work downtown and the loaner made my day easier with your location not being close to either home or work.

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