I have dealt with Infiniti of Grand Rapids since 2003. I have purchased a FX45, QX56, QX56, QX56, M35x, M37X, QX56, FX35. I love cars. The performance and reliability for the Infiniti brand are amazing. I have NEVER been stranded in one of any of these vehicles. I have the regular service done at the right intervals, their service department is top notch, you can text with them, call them email them - whatever your choice. Craig Ressell the sales manager is the best sales person i have ever dealt with and i have been in sales for 22 years. The last time I bought a car from Craig, he drove to my house, showed me everything on the car, did all the paperwork at my house (5-10Min) and then drove off with my trade-in. Can it get any easier? It is the best experience in car buying I have ever had and I have owned close to 30 cars since 1994. As i sip from my Infiniti coffee cup, wear their shirt and get ready to rev anywhere from 300-400HP this morning, I can only think of how blessed we are to have Craig and Infiniti of Grand Rapids. The few times i have had issues (3 of my 4) have been nails in a tire, they get me in right away and fix it. I can't say enough positive things about Infiniti of Grand Rapids. I love it, my wife loves it because of the service - if you can't make it and schedule far enough out you can get alone car so no one has to be without a car for service. It just makes me want to buy more Infiniti's!!! I have owned other luxury brands nothing compares to the Infiniti's!