Ira Subaru

Oil change, tire rotation and point inspection The waiting area is comfortable and clean. There is a vending machine, toys for kids, Wi-Fi access, 3 small cubical type areas, if you want to work on The waiting area is comfortable and clean. There is a vending machine, toys for kids, Wi-Fi access, 3 small cubical type areas, if you want to work on your laptop and a TV. The staff are very nice and helpful. More

45,000 mile service Hana was extremely helpful, attentive, and courteous. I can't say enough about her.i would ask for her assistance all the time I arrive for service. Hana was extremely helpful, attentive, and courteous. I can't say enough about her.i would ask for her assistance all the time I arrive for service. More

Good Service I've been going to Ira Subaru for over 15 years for cars and service. They do both fantastic. They are honest and direct in communication, not hiding I've been going to Ira Subaru for over 15 years for cars and service. They do both fantastic. They are honest and direct in communication, not hiding anything. I recommend them whole hardily. More

Satisfied Very happy with service. It is what I expected and what I've received every time I use your service department. I have absolutely no complaints. Very happy with service. It is what I expected and what I've received every time I use your service department. I have absolutely no complaints. More

exceeded expectation Service consultant was Efficient, friendly, and informative. Attention to detail and service with a smile. I will certainly make this location my pr Service consultant was Efficient, friendly, and informative. Attention to detail and service with a smile. I will certainly make this location my preferred service location. More

Service Lock and handle needed replacement on back hatch. Work was done neatly and in a timely fashion. Customer service was outstanding. Customer waiting Lock and handle needed replacement on back hatch. Work was done neatly and in a timely fashion. Customer service was outstanding. Customer waiting room large, airy with flatscreen televisions, coffee and vending machine. More

Recall Handled quickly and included a helpful complimentary inspection. Found issues of I was not aware. Scheduling was easy and agreeable. Service took l Handled quickly and included a helpful complimentary inspection. Found issues of I was not aware. Scheduling was easy and agreeable. Service took longer than quoted but inspection was the additional time consumer. More

Ira Subaru bad experience I left my Subaru with Ira for an oil change, state inspection and tire check. It was over 4 hours before they called me with the prognosis that I need I left my Subaru with Ira for an oil change, state inspection and tire check. It was over 4 hours before they called me with the prognosis that I need a new tire and it wouldn't arrive until 4 pm. I called at 4 to see if they were working on it and was told they were. But at 4:30 they called to say tire did not arrive. They kindly gave me a loaner for the night but when I picked up car the next day they forgot the inspection sticker. They did remember to bill me for it. I'm just disappointed that this visit was so unsatisfactory. More

Good people working in a flawed system. My sales experience was great. Almost no xx that seems standard with new car buying. Looked to say hi to my salesman during a recent service visit and My sales experience was great. Almost no xx that seems standard with new car buying. Looked to say hi to my salesman during a recent service visit and didn't see his name in the office he worked in. Nobody around to ask, but I wonder if he's still there. Service visit, as in the past, is very good. Iliana couldn't help with the problem in my SiriusXM radio because, while the issue was apparent when I drove in, it could not be duplicated after a reset. The issue for me is that I'd prefer to work with the same service advisor every time, and so I made the appointment with Iliana, but when I arrived Illana was busy so another service advisor wrote me up and I don't think that is the most efficient system for customer care. More

Nice people slow service While we applaud Ira's attempt at customer service and staff appreciation (i.e. Cookout and car wash) time is more valuable. It took almost 2 hours an While we applaud Ira's attempt at customer service and staff appreciation (i.e. Cookout and car wash) time is more valuable. It took almost 2 hours and 30 minutes for an oil change and tire rotation with a pre-scheduled appointment. When I asked about the exceedingly long wait after the fact I was told it was due to the need for a road test to check out the brakes. When I returned to the car it had only gone 1 mile not much of a road test and certainly not worth waiting 2.5 hours for. Will give it one more chance but waited a long time the first time as well despite having the first appointment of the day for a simple oil change which is expensive by the way even for a dealership service. More