Irwin Hyundai

Best Deal/ Good Customer Service My experience of buying a car was very good and Kevin Mull was very helpful! I highly recommend Kevin to anyone! He went above and beyond to make sure My experience of buying a car was very good and Kevin Mull was very helpful! I highly recommend Kevin to anyone! He went above and beyond to make sure that I was happy and satisfied with my car. More

First oil and filter change When coming through the entrance I went directly to the servce department. Dennis Ackley was the the first face I encountered and greeted me with a sm When coming through the entrance I went directly to the servce department. Dennis Ackley was the the first face I encountered and greeted me with a smile and how can I be of service to you. I gave him my name and he prouduce my work order and reviewed what I was to have for service. Dennis also knew that my 2010 Caddy SRX required the 5-35 Mobil 1 oil and made sure the service would be performed. It's employees like Dennis, Bob and Scott who make you feel secure and that your vehicle is in good and trusting hands. It is a pleasure doing business with you today and in the future. Many thanks to Irwin and its employees. Bob Goffredo, Moultonborough More

great dealer Great experience spent days driving all over. Met Steve Dudley a great salesman at Irwin ended up buying two cars and we will be looking for him when Great experience spent days driving all over. Met Steve Dudley a great salesman at Irwin ended up buying two cars and we will be looking for him when we replace my wife's car More

Great sales and service experience I've been taking my vehicle here for a year for service (Bob is great!) and now I've purchased a new vehicle as well (thanks Adham!). Nothing but gre I've been taking my vehicle here for a year for service (Bob is great!) and now I've purchased a new vehicle as well (thanks Adham!). Nothing but great things to say. Thanks! More

Excellent, amazing sales rep, friendly staff Price as promised. Car delivered as promised, my sales rep was extremely friendly and not pushy. I would definitely go back to Irwin for my future car Price as promised. Car delivered as promised, my sales rep was extremely friendly and not pushy. I would definitely go back to Irwin for my future car needs. More

Great! Overall excellent experience! Kevin was a great help and so was Eric! They had my numbers for me and a cal picked out for me to test drive even before Overall excellent experience! Kevin was a great help and so was Eric! They had my numbers for me and a cal picked out for me to test drive even before arriving from a few emails! More

Awesome Customer Service Ask for Steve Dudley, he's the best!!! Steve made me feel at ease with my stressful situation of purchasing a new car Thanks Steve:) Ask for Steve Dudley, he's the best!!! Steve made me feel at ease with my stressful situation of purchasing a new car Thanks Steve:) More

Excellent Service I wanted to compliment Bob Cote and the Service Department at Irwin Hyundai. Last week, during an out of state trip, I thought I had damaged the I wanted to compliment Bob Cote and the Service Department at Irwin Hyundai. Last week, during an out of state trip, I thought I had damaged the under body of my 2014 Hyundai Azera after bottoming out on the highway. Upon my return to Laconia, I contacted Bob Cote, the service manager, to have my vehicle checked out. He was very pleasant and accommodating and gave me a same day appointment. When I brought the car in, Bob had Tim, the service technician, do a thorough under body inspection. I was very pleased to hear there was no damage. When I was ready to pay for the service, Dennis Ackley, the Service Advisor, informed me there would be no charge for this accommodation. I sincerely appreciate the quick response to my request, the professional inspection of my vehicle and the fact that the dealership did not take advantage of my highway misfortune. I would add, I have previously serviced this vehicle with Irwin Hyundai and have found their prices very reasonable and am pleased with my overall experience. W. Stephen Loughlin Laconia More

Loyal customer until now I have been a loyal customer of Hyundai Irwin's from the moment I purchased my vehicle from them. I have always had respect from service and sales, an I have been a loyal customer of Hyundai Irwin's from the moment I purchased my vehicle from them. I have always had respect from service and sales, and the atmosphere feeling welcoming. On July 16, 2015, my view point significantly decreased. I felt the service advisor was more about getting more money out of me and pressuring me to mend to his ways versus me making the best choice for myself, my vehicle and my wallet. I felt bullied, and felt like my opinion did not matter. I need tires, Dennis Ackley was intent on me buying the lower priced tires based upon his judgement on what was good for my tire. I explained the cost is not important to me and I would rather have a better quality than worry about the price. There was no acknowledgment, but more so there was pressure to focus on the cheaper tires and feel that's because they were in stock, whereas the other tires recommended were not. I had a concern with a rotational noise, and before even double checking with the technician, Dennis claimed and was very arrogantly confident that it was something to do with the tire or the alignment, and that "I have heard this story a hundred times, and with what you're saying it definitely sounds like a tire or alignment issue"...moments later, after I insist on him double checking comes back and says that it's not the tire or alignment, the sound is coming from my brakes sticking to the holders because of dirt and grime. I declined all services to be done to my vehicle like i have always done in the past, because not only is my boyfriend a mechanic, but so is my stepfather, and I trust them more to steer me in the direction of them fixing my vehicle issues or if its best to go back to the dealership. Dennis seemed to be ok with me declining services, but was very adament about telling me the pros to buying tires from Irwin, and the services they provide. If he was all about Customer Service and writing reviews is what Irwin prides themselves on, then perhaps they should have service advisors or the service department in general check the customers profile, where they would see that I have bought tires before (good quality ones, and more expensive ones), they would also see how I am a loyal customer and do not need to be bullied or treated like I do not know whats going on with my vehicle. In addition, they should have common sense that with buying the vehicle and being a loyal customer with everything I have done to my vehicle, they would not treat me like some little girl where this is her first time having something done to my vehicle I left the IRWIN HYUNDAI feeling quite perturbed and feeling like perhaps this dealership after so many years isn't for me anymore. I write this review as a way of letting others know that if you are to be dealing with Dennis Ackley, put your guard up, and if you are to consider Irwin hyundai for a vehicle purchase, please have your eyes wide open for how not only sales, but how service treats their loyal customers. I am thoroughly disappointed, and my high opinion of Irwin Hyundai is not where it was before and I held them in high esteem. It's a shame that one person can bring the character of a dealarship down, but if Irwin Hyundai is going to hire people like Dennis Ackley, I do not trust their judgement on my vehicle in regards to quality services versus how much money they can milk me for before I leave the parking lot. I am disgusted. More

Amazing Customer Service I brought my new Hyundai Sonata in because the low tire pressure light came on, thinking that just putting some air in the tire would take care of the I brought my new Hyundai Sonata in because the low tire pressure light came on, thinking that just putting some air in the tire would take care of the issue. It didn't, the tire was punctured by a screw and the staff at Irwins turned what could have been a very unpleasant happenstance into a completely comfortable experience. From Dennis Ackley, who took care of everything to the technician who repaired the tire, it was absolutely painless and very quick. My hat's off to Irwin's staff, very considerate and professional! More